Customer Support Tech
3 weeks ago
Are you a skilled technical support professional with a secret security clearance? Join the team as a Customer Support Technician and contribute to our mission of providing top-tier support to clients with sensitive security needs. As a support technician, you will play a critical role in assisting clients with technical issues while ensuring the confidentiality and security of classified information.Responsibilities:Technical Assistance: Provide prompt and effective technical support to clients, diagnosing and resolving issues related to software, hardware, and network configurations.Clearance Management: Leverage your secret security clearance to handle sensitive information and troubleshoot security-related concerns.Remote Support: Assist clients remotely via phone, email, or remote desktop tools, guiding them through troubleshooting steps and solutions.Issue Escalation: Collaborate with higher-level technical teams to escalate and resolve complex technical challenges.Documentation: Maintain detailed records of client interactions, issues, and resolutions in our support ticketing system.Training: Educate clients on best practices, system usage, and security protocols to enhance their overall experience.Continuous Learning: Stay updated on the latest technology trends, security practices, and support methodologies.Qualifications:Secret security clearance is mandatory.Proven experience in technical support or a related field.Strong knowledge of hardware, software, and network troubleshooting.Excellent communication and customer service skills.Proficiency in remote support tools and ticketing systems.Strong problem-solving and analytical abilities.Ability to work well under pressure and handle confidential information.IT certifications (e.g., CompTIA A+, Network+, Security+) are a plus.
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Field Technician
1 month ago
Washington, United States R-Tech Support Full time**About us** We are professional, agile, professional and our goal is to R-Tech Support, is your trusted partner for IT Services and Support tailored to small to mid-size businesses across the United States. Specializing in Technical Network Infrastructure and CCTV Surveillance Solutions, we bring expertise and innovation to enhance your business...
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Analyst (Site Support Liaison)
19 hours ago
Washington, United States Customer Value Partners, Inc Full timeOverview: Are you looking to make an impact? CVP has a culture focused on success for clients and employees alike. Our employee programs include comprehensive onboarding, extensive training, a formal mentor program, robust affinity groups, and social activities, all aligned with CVP’s culture of teamwork, respect, and flexibility. With a collaborative,...
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Tech Transfer Support Lead
1 day ago
Washington, United States Logistics Management Institute Full timeOverview LMI seeks a skilled Tech Transfer Support Lead to support a CBP PMO in the National Capital Region. Join our team of collaborative self-starters focused on delivering practical and efficient solutions to help our client keep U.S. borders safe and facilitate travel and trade. As part of our high-performing team, you will augment our vital work to...
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Tech Transfer Support Lead
13 hours ago
Washington, United States Logistics Management Institute Full timeOverview LMI seeks a skilled Tech Transfer Support Lead to support a CBP PMO in the National Capital Region. Join our team of collaborative self-starters focused on delivering practical and efficient solutions to help our client keep U.S. borders safe and facilitate travel and trade. As part of our high-performing team, you will augment our vital work to...
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Customer Support Tech
2 months ago
Washington, United States Latitude, Inc. Full timeJob DescriptionJob DescriptionAre you a skilled technical support professional with a secret security clearance? Join the team as a Customer Support Technician and contribute to our mission of providing top-tier support to clients with sensitive security needs. As a support technician, you will play a critical role in assisting clients with technical issues...
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Customer Support Specialist
1 week ago
Washington, United States Joinparadigm Full timeWhat is the role? We have a reputation for excellent customer service. As a LollyLaw Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with LollyLaw. Proactive, energetic, and self-driven, you will strive to understand our customers within...
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Sales Director of Tech Diplomacy Academy
2 months ago
Washington, United States Krach Institute for Tech Diplomacy at Purdue Full timeDepartment:Krach InstituteEmployment Type:Full TimeLocation:Krach Institute for Tech Diplomacy at Purdue (DC Metro)DescriptionFounded in 2021, the non-profit Krach Institute for Tech Diplomacy at Purdue (KITDP) aims to secure freedom from techno-authoritarian threats by accelerating the widespread innovation and adoption of trusted technology. The...
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Technical Support Specialist
4 days ago
Washington, United States Tech Marine Business Full timeOverview: COMMITMENT. EXCELLENCE. INTEGRITY. Our Mission Statement TMB will strive to be the best Employee-Owned Business contributing to our National Defense. We are committed to providing meaningful work, fair compensation, benefits that support a work/life balance, and to contribute towards a secure retirement for all our Employee-Owners. Our Guiding...
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Customer Support Representative
2 months ago
Washington, United States TH Management Inc Full timeWe are changing the way business is done with our clients. We have an immediate opening in our Customer Support Department for an excited, enthusiastic, and compassionate individual. We take a hands-on approach and facilitate the acquisition of new consumers and manage the long-lasting relationships that we establish. As an experienced team in customer...
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IT Specialist
3 weeks ago
Washington, United States Environmental Protection Agency Full timeThe Office of Information Technology (OIT) provides the OIG with a wide range of products and services in the areas of application development, infrastructure services, technical support, web development and information security. OIT oversees and manages both the IT security and records management programs. Additionally, OIT performs all information...
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Jr. Software Developer
19 hours ago
Washington, United States Soft Tech Consulting Full timeOverview: ***Those who do not meet these requirement will be eliminated from consideration.** **WORK LOCATION: HYBRID (1-2 days onsite) WASHINGTON, DC** **MUST BE ABLE TO OBTAIN PUBLIC TRUST** **MUST BE A US CITIZEN** Soft Tech Consulting is seeking a highly motivated, self-directed individual to fill the role of a **Jr. Software Developer**. The...
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Customer Support Analyst
1 month ago
Washington, United States SAIC Full timeJob ID: 2406051-1240 **Location**:WASHINGTON, DC, US **Date Posted**:2024-04-29 **Category**:Information Technology **Subcategory**:Site Support **Schedule**:Full-time **Shift**:Day Job **Travel**:Yes, 10 % of the Time **Minimum Clearance Required**:Top Secret **Clearance Level Must Be Able to Obtain**:TS/SCI with Poly **Potential for Remote...
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Junior Tester
1 month ago
Washington, United States Soft Tech Consulting Full timeOverview: **MUST BE A US CITIZEN** **TOP SECRET** **CLEARANCE REQUIRED **WORK TO BE PERFORMED ONSITE IN WASHINGTON, DC (WITH POSSIBLE REMOTE WORK)** **Responsibilities**: - Provide expertise in the planning, constructing and execution of test scripts.- - Ensure all testing results are easily accessible and understandable.- Track defects to closure and keep...
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IT Tech Support Associate-TEMP
4 days ago
Washington, United States George Washington University Full timePosting Details I. DEPARTMENT INFORMATION Job Description Summary: GW Information Technology is the chief provider of technology services and applications at GW. The area partners with all key stakeholders across GW to equip students, faculty, and staff with the technology and tools necessary to achieve academic excellence. This position works within GW...
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IT Specialist
4 weeks ago
Washington, United States US Environmental Protection Agency Full time**Duties**: **Responsibilities** - Aids and supports assignments and projects relative to the delivery of customer support services; - Assists higher-graded specialists in identifying and resolving issues and problems as they arise; - Assists customers in resolving routine, recurring problems. Updates and maintains problem tracking/ticketing systems to track...
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IT Specialist
2 weeks ago
Washington, United States US Navy Systems Management Activity Full time**Duties**: - You will serve as the Customer Support Point of Contact (POC) for Enterprise customers in assigned geographic Area of Responsibility (AOR). - You will provide expert technical advice, guidance, and recommendations to management and other support specialists on critical customer support issues and provide documentation via reports or ITSM tool...
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IT Specialist
19 hours ago
Washington, United States US Development Finance Corporation (formerly Overseas Private Investment Corporation) Full time**Duties**: As an IT Specialist (Customer Support), you will: - Serve as a technical IT Specialist responsible for delivering exceptional IT technical support with a focus on executive and VIP customers. - Serve as the technical leader for executive and VIP support, offering expert guidance and troubleshooting for complex IT issues, while maintaining the...
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Technical Support Specialist
18 hours ago
Washington, United States Tech-Marine Business, Inc. Full timeOverview: **_ COMMITMENT. EXCELLENCE. INTEGRITY._** **_ Our Mission Statement_** - TMB will strive to be the best Employee-Owned Business contributing to our National Defense._ - We are committed to providing meaningful work, fair compensation, benefits that support a work/life balance, and to contribute towards a secure retirement for all our...
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Controls Engineer
4 days ago
Washington, United States E Tech Group Full timeAt E Tech Group, joining our team means joining a group of passionate and forward-thinking experts. We're one of the largest engineering and system integration firms in the United States providing value for our clients through IT automation and control solutions for more than 25 years to the Life Sciences, Mission Critical, Metals, Material Handling,...
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Jr. Software Developer
2 days ago
Washington, United States Soft Tech Consulting Full timeOverview: **Apply only if you are a US Citizen, live in the Washington, DC area, and meet the minimum qualifications. **Those who do not meet these requirement will be eliminated from consideration. WORK LOCATION: HYBRID (1-2 days onsite) WASHINGTON, DC MUST BE ABLE TO OBTAIN PUBLIC TRUST MUST BE A US CITIZEN Soft Tech Consulting is seeking a highly...