IT Specialist

3 weeks ago

Washington, United States US Navy Systems Management Activity Full time

**Duties**:

- You will serve as the Customer Support Point of Contact (POC) for Enterprise customers in assigned geographic Area of Responsibility (AOR).
- You will provide expert technical advice, guidance, and recommendations to management and other support specialists on critical customer support issues and provide documentation via reports or ITSM tool knowledge articles for future reference.
- You will serve as a Systems Administrator for Enterprise users and users in assigned geographic AORs.
- You will follow processes and executes procedures for ITSM tool tickets assigned to the Service Desk
- You will be responsible for configuring, maintaining, and updating IT equipment for assigned AOR.
- You will serve as the Local Element providing timely support and assistance to a customer base requiring Secure Telephone Equipment (STE) and vIPer secure phone services.

**Requirements**:
**Conditions of Employment**:

- Must be a US Citizen.
- Must be determined suitable for federal employment.
- Must participate in the direct deposit pay program.
- New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
- Males born after 12-31-59 must be registered for Selective Service.
- You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
- This is a Cyberspace Workforce position, work role code Technical Support Specialist, proficiency level I the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.
- You must acknowledge in writing that you are accepting an appointment in the excepted service which does not confer competitive status, prior to appointment.

**Qualifications**:

- Your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-12) or pay band in the federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate performing duties such as the following:

- 1) Researching, evaluating, and providing feedback on incident and service request trends and patterns for customer support requirements and review customer satisfaction surveys to assess overall support effectiveness; 2) Performing installations activities and works with internal and external IT groups to resolve integration issues related to the implementation of new systems and hardware with existing infrastructure; 3) Carrying out actions associated with the receipt, handling, issuing, safeguarding, accounting and disposition of all COMSEC material assigned to the Local Element.**Education**:
This job does not have an education qualification requirement.

**Additional information**:
This position is covered by the Department of Defense Priority Placement Program.

Additional vacancies may be filled by this announcement.

A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.

Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees.

A relocation incentive is generally a single payment intended to offset some of the relocation costs experienced by the selectee. A relocation incentive may be authorized.

This position is in the excepted service and does not confer competitive status.
- Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.
- INFORMATION TECHNOLOGY CUSTOMER SUPPORT
- SYSTEM ADMINISTRATION
- WRITTEN COMMUNICATION

You should list any relevant performance appraisals and incentive awards in your resume as that informa

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