IT Specialist
1 month ago
**Duties**:
- You will serve as the Customer Support Point of Contact (POC) for Enterprise customers in assigned geographic Area of Responsibility (AOR).
- You will provide expert technical advice, guidance, and recommendations to management and other support specialists on critical customer support issues and provide documentation via reports or ITSM tool knowledge articles for future reference.
- You will serve as a Systems Administrator for Enterprise users and users in assigned geographic AORs.
- You will follow processes and executes procedures for ITSM tool tickets assigned to the Service Desk
- You will be responsible for configuring, maintaining, and updating IT equipment for assigned AOR.
- You will serve as the Local Element providing timely support and assistance to a customer base requiring Secure Telephone Equipment (STE) and vIPer secure phone services.
**Requirements**:
**Conditions of Employment**:
- Must be a US Citizen.
- Must be determined suitable for federal employment.
- Must participate in the direct deposit pay program.
- New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
- Males born after 12-31-59 must be registered for Selective Service.
- You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
- This is a Cyberspace Workforce position, work role code Technical Support Specialist, proficiency level I the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.
- You must acknowledge in writing that you are accepting an appointment in the excepted service which does not confer competitive status, prior to appointment.
**Qualifications**:
- Your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-12) or pay band in the federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate performing duties such as the following:
- 1) Researching, evaluating, and providing feedback on incident and service request trends and patterns for customer support requirements and review customer satisfaction surveys to assess overall support effectiveness; 2) Performing installations activities and works with internal and external IT groups to resolve integration issues related to the implementation of new systems and hardware with existing infrastructure; 3) Carrying out actions associated with the receipt, handling, issuing, safeguarding, accounting and disposition of all COMSEC material assigned to the Local Element.**Education**:
This job does not have an education qualification requirement.
**Additional information**:
This position is covered by the Department of Defense Priority Placement Program.
Additional vacancies may be filled by this announcement.
A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.
Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees.
A relocation incentive is generally a single payment intended to offset some of the relocation costs experienced by the selectee. A relocation incentive may be authorized.
This position is in the excepted service and does not confer competitive status.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.
- INFORMATION TECHNOLOGY CUSTOMER SUPPORT
- SYSTEM ADMINISTRATION
- WRITTEN COMMUNICATION
You should list any relevant performance appraisals and incentive awards in your resume as that informa
We have other current jobs related to this field that you can find below
-
Sr. Specialist Applications
3 weeks ago
Washington, Washington, D.C., United States IT Full timeNestlé Information Technology is the digital arm of the world's largest nutrition, health, and wellness company. With 150+ years in business, 2,000+ brands, and 270,000+ diverse team members—you're joining an organization that's revolutionizing food and championing global humanitarian efforts with technology at its core. Joining Nestlé IT means you'll...
-
Sr. Specialist Applications
4 weeks ago
Washington, Washington, D.C., United States IT Full timeNestlé Information Technology is the digital arm of the world's largest nutrition, health, and wellness company. With 150+ years in business, 2,000+ brands, and 270,000+ diverse team members—you're joining an organization that's revolutionizing food and championing global humanitarian efforts with technology at its core. Joining Nestlé IT means you'll...
-
Azure Migration Specialist
4 weeks ago
Washington, United States Gridiron IT Full timeGridIron IT is seeking an Azure Migration Specialist local to the DC Metro area. Ability to obtain Public Trust REQUIRED! The ideal candidate will have experience to plan, implement and streamline migration of applications from on-premises to Microsoft Azure cloud environment. Minimum Required Qualifications:U.S. citizen or legal permanent residentBachelor's...
-
M&E Specialist
2 weeks ago
Washington, United States Aqua It Full timeAll Jobs M&E Specialist (Secret Clearance)Aqua-IT is HIRING an M&E Specialist to support a large state department contract!Build with US - A World of Possibilities!Be Part of our Mission!Hiring ONE Heart at a Time because YOU MATTER!What you will be working on:What you will bring to us (Must):Bachelor's degree and 2-4 years of relevant experienceExperience...
-
M&E Specialist
4 weeks ago
Washington, United States Aqua IT Full timeAll Jobs • M&E Specialist (Secret Clearance) Aqua-IT is HIRING an M&E Specialist to support a large state department contract! Build with US - A World of Possibilities! Be Part of our Mission! Hiring ONE Heart at a Time – because YOU MATTER! What you will be working on: What you will bring to us (Must): Bachelor's degree and 2-4 years of relevant...
-
M&E Specialist
5 days ago
Washington, United States Aqua IT Full timeAll Jobs • M&E Specialist (Secret Clearance) Aqua-IT is HIRING an M&E Specialist to support a large state department contract! Build with US - A World of Possibilities! Be Part of our Mission! Hiring ONE Heart at a Time – because YOU MATTER! What you will be working on: What you will bring to us (Must): Bachelor's degree and 2-4 years of relevant...
-
Help Desk Specialist
2 weeks ago
Washington, United States Indigo IT Full timeHelp Desk Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have...
-
Employee Life Specialist
2 weeks ago
Washington, United States ALTA IT Services Full timeJob DescriptionJob DescriptionEmployee Life Specialist98% RemoteWashington DC- Full-time1yr+ Contract OpportunityAnticipated Start Date: June 17th, 2024. Anticipated End Date: December 31, 2025 Additional Notes/Requests: Role will, primarily, be remote. Selected candidate will need to come in for fingerprinting and other business needs. Since this is a...
-
Help Desk/ Desktop Specialist
2 weeks ago
Washington, United States ALTA IT Services Full timeJob DescriptionJob DescriptionHelp Desk/ Desktop SpecialistWashington DC- ONSITEPer Federal Govt Sector U.S. Citizenship RequiredMust be able to pass Federal background CheckPROJECT DESCRIPTION: Intermediate Help Desk Specialist supporting MGT/DFMBACKGROUND:The Application and Computer Services section (ACS) of the Division of Management seeks an...
-
Washington, United States Georgia IT Inc Full timeSenior Quality Assurance Specialist Location: Washington, DC (Hybrid) Duration: 2-5 Years Contract Rate: DOEUS Citizens Only-Clearance need JD: The Senior Quality Assurance Specialist designs, develops, tests, documents, and supports web interfaces using primarily active pages, Visual Basic, and Relational Database technology. Primarily responsible...
-
Washington, United States Georgia IT Inc Full timeSenior Quality Assurance Specialist Location: Washington, DC (Hybrid) Duration: 2-5 Years Contract Rate: DOEUS Citizens Only-Clearance need JD: The Senior Quality Assurance Specialist designs, develops, tests, documents, and supports web interfaces using primarily active pages, Visual Basic, and Relational Database technology. Primarily responsible for:...
-
Washington, United States Georgia IT Inc Full timeSenior Quality Assurance Specialist Location: Washington, DC (Hybrid) Duration: 2-5 Years Contract Rate: DOEUS Citizens Only-Clearance need JD: The Senior Quality Assurance Specialist designs, develops, tests, documents, and supports web interfaces using primarily active pages, Visual Basic, and Relational Database technology. Primarily responsible for:...
-
Washington, United States Georgia IT Inc Full timeSenior Quality Assurance Specialist Location: Washington, DC (Hybrid) Duration: 2-5 Years Contract Rate: DOEUS Citizens Only-Clearance need JD: The Senior Quality Assurance Specialist designs, develops, tests, documents, and supports web interfaces using primarily active pages, Visual Basic, and Relational Database technology. Primarily responsible for:...
-
Access Control Specialist
4 weeks ago
Washington, United States Nationwide IT Services Full timeAccess Control SpecialistWashington, DCTop Secret SCI (TS/SCI) RequiredPosition Overview:Nationwide IT Services is seeking a full-time Access Control Specialist. The successful candidate will perform a variety of security-related access control and other administrative and coordination duties in a secure space. They will support operations by greeting and...
-
Access Control Specialist
4 weeks ago
Washington, United States Nationwide IT Services, Inc. Full timeAccess Control Specialist Washington, DC Top Secret SCI (TS/SCI) Required Position Overview: Nationwide IT Services is seeking a full-time Access Control Specialist. The successful candidate will perform a variety of security-related access control and other administrative and coordination duties in a secure space. They will support operations by greeting...
-
Atlassian Tool Specialist
4 weeks ago
Washington, United States Gridiron IT Solutions Full timeGridIron IT is seeking a Atlassian Tool Specialist local to Washington, DC.Active TS (SCI Eligible) Clearance Required!! Role Description An active Top-Secret Clearance is a pre-requisite for consideration. As our Atlassian Tools Specialist, you will play a pivotal role in managing and optimizing our team's usage of Confluence and Jira. You will...
-
Data Visualization Specialist
2 weeks ago
Washington, United States Gridiron IT Solutions Full timeGridIron IT is seeking a Data Visualization Specialist local to Washington, DC.Active TS (SCI Eligible) Clearance Required!! Role Description An active Top-Secret Clearance is a pre-requisite for consideration. Will join a team responsible for developing advanced analytics products; applying data visualization and statistical programming tools to...
-
Access Control Specialist
2 weeks ago
Washington, United States Nationwide IT Services, Inc Full time**Access Control Specialist** **Washington, DC** **Top Secret SCI (TS/SCI) Required** **Position Overview**: **Duties and Responsibilities**: - Greet personnel, determine their purpose for entering the secure work area, verify their clearance level, ensure compliance with the rules and regulations regarding personal electronics use in the area, and...
-
Strategic Communications Specialist
2 months ago
Washington, United States Gridiron IT Full timeAs a Strategic Communications Lead, your role is integral in ensuring our client’s strategic vision is captured and implemented across the organization. You will support the Change Management and Mission Experience team and its leadership by supporting strategic communications development, refinement, and implementation. You will work with product teams to...
-
Data Visualization Specialist
4 weeks ago
Washington, United States Gridiron IT Full timeGridIron IT is seeking MULTIPLEData Visualization Specialistslocal to Washington, DC. Active TS (SCI Eligible) Clearance Required!! Data Visualization SpecialistRole DescriptionAn active Top-Secret Clearance is a pre-requisite for consideration. Will join a team responsible for developing advanced analytics products; applying data visualization and...
