PATIENT ACCESS REPRESENTATIVE, Full-time Weekends

2 weeks ago


Blair, United States Memorial Community Hospital Full time

Memorial Community Hospital & Health System (MCH) is currently seeking a skilled and compassionate Patient Access Representative in a full-time status working primarily weekends at our Blair Clinic. You will play a crucial role in ensuring efficient patient registration and providing excellent customer service. You will be responsible for performing patient registrations, verifying and updating patient demographic and insurance information, and assisting with various administrative tasks. This role is essential in maintaining the highest standards of patient care and confidentiality.

Our Mission is to partner with our community to heal, nurture and promote wellness.
Our Vision is to be the first choice and the community leader in healthcare.
Our Values are Compassion, Respect, Integrity, Excellence and Teamwork.

Job Summary:

  • Shift Details: Full-time 32 hours per week. Typical hours are Thursday, Saturday and Sunday (additional differential pay for weekend shifts).
  • Operate a multi-line phone system including taking electronic phone notes, transferrin calls as requested and appointment scheduling.
  • Patient Registration including verifying and updating patient/guarantor demographic and insurance information.
  • Collect and update copies of Medicare, Medicaid, and all other insurance cards during registration.
  • Obtain signatures on consent to treat and HIPAA forms when necessary.
  • Collect all co-pays and provide receipts or document transactions as per policy.
  • Perform cash drawer balancing at the start and end of each shift.
  • Scan Advance Directives, Living Will, and Durable Power of Attorney paperwork into the EMR as appropriate.
  • Be willing and able to be flexible in scheduling and role expectations to best meet patient needs.
  • Adhere to MCH policies/procedures regarding confidentiality of information and any applicable department/position requirements.
Job Requirements:
  • High School diploma or equivalent required.
  • Must be at least 19 years of age to serve as a witness on required forms.
  • At least two years of customer service or clerical experience required.
  • At least two years of hospital and/or health clinic reception experience preferred.
  • General insurance knowledge and medical terminology preferred.
Benefits Package:
  • Competitive compensation and benefit package
  • Paid Time Off
  • Health, Dental, and Vision insurance at competitive rates
  • Basic Life and AD&D insurance provided by MCH
  • Short and long-term disability coverage provided by MCH
  • 401(k) and Roth Retirement Plan with company match
  • Employee Assistance Program
  • Wellness Program
  • Tuition Reimbursement
  • Employee Discounts
Equal Opportunity Employer: Memorial Community Hospital & Health System is an Equal Opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.

Other details
  • Job Family MCH Job Family
  • Pay Type Hourly


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