Orthodontic Treatment Coordinator

2 weeks ago

Blair, Wisconsin, United States ProSmile Full time
Job Title: Orthodontic Treatment Coordinator

ProSmile is seeking a highly skilled and organized Orthodontic Treatment Coordinator to join our team. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of dental treatment plans to our patients.

Key Responsibilities:
  • Coordinate communications with patients and parents to ensure a commitment to dental treatment plans.
  • Establish effective relationships between doctors, staff members, and patients.
  • Clearly present treatment options to patients and parents.
  • Provide patients and parents with detailed information on dental financing options.
  • Respond to all patient and parent inquiries in a timely and courteous manner.
  • Follow up with missed appointment letters.
  • Provide patients with a thorough explanation of the orthodontic procedures.
  • Maintain strong relationships with all patients and dental staff.
  • Discuss follow-up procedures with patients.
  • Maintain inventory of dental supplies and reorder as necessary.
  • Convince patients to commit to follow-up treatments.
  • Address any billing and insurance issues in a timely manner.
  • Address patient concerns and grievances in a timely manner.
  • Greet patients and answer any immediate questions.
  • Contact patients with appointment reminders.
  • Verify and update all patient demographic data.
  • Collect all insurance information from patient/parent.
  • Verify Insurance Benefits.
  • Verify both, insurance, and patient payments, are up to date.
  • Follow up with unpaid insurance.
  • Promote in-office marketing items.
  • Gather and submit claims and documents required by Insurance companies.
  • Set up patient account in auto-pay system (OrthoBanc).
  • Perform hard credit inquiries and set up financing (Care Credit).
  • Ensure office profitability by building productive schedules.
  • Follow up with patients' Recall visits.
  • Enter transactions and post payments.
  • Review Provider's schedule and charts (if applicable).
  • Ensure accuracy of accounts (set up properly/Guarantor/FRP in account/correct provider & clinic).
  • Collect signatures on contracts and consent forms.
  • Ensure lab cases are both sent to the lab and follow up for lab cases returned from lab.
  • Prepare accounts for Debond (retention agreements, termination waivers, reconcile final balances).
  • Ability to travel daily, by personal car, to multiple dental practices and corporate office.
  • Ensure that the provider will reach Goal production.
  • Performs miscellaneous job-related duties as assigned.
Requirements:
  • Substantial familiarity with Ortho treatments and procedures.
  • Strong knowledge of financing options and dental payment processing.
  • Proficient in the use of MS Office software applications.
  • Remarkable understanding of dental insurance claims.
  • Excellent interpersonal skills and communications abilities.
  • Impressive ability to efficiently manage multiple tasks.
Work Environment:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine, and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety:

We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.

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