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Consumer Dispute Specialist

1 month ago

Westminster, United States Paycom Full time

Job Details Level : Entry Job Location : Paycom Reno Hub - Oklahoma City, OK Position Type : Full Time Education Level : High School/GED Salary Range : Undisclosed Job Category : Client Setup & Service This role will support consumers to determine the actions that should be taken to resolve the consumers' concerns while following all relevant laws, Fair Credit Reporting Act (FCRA), and policies. Provides general assistance and answers questions related to the consumer's background report, laws and processes, and a variety of associated topics to promote Paycom customer satisfaction. RESPONSIBILITIES Educate consumer on dispute process Receives, interprets, and analyzes consumer's written or verbal dispute. Determines the different types of issues contained in disputes and forwards those requiring handling in different departments to appropriate personnel Maintain Individual Performance relative to traceable metrics, and quality standards in relation to department goals and objectives. Inputs information into the tracking system and ensures resolution to meet SLAs for dispute process Ensure compliance with data integrity and accuracy always Create and maintain detailed records of the findings for auditing purposes Fulfill consumer copy requests and file disclosures at the request of the consumer Interface with the Operations, Compliance, and Legal teams to ensure all requirements are met Perform proper security authentication to safeguard all Personal Identifying Information (PII) Review and comparison of original report and re-investigation report for final determination of report updates Proactive in identifying and tracking areas of opportunity within department processes and offers ideas and suggestions for improvement Qualifications Education/Certification: High School diploma or equivalent PREFERRED QUALIFICATIONS Education/Certification: Bachelor’s degree in Business or Compliance Experience: 2+ years of corporate experience (customer service, data management, or similar field) Background screening industry experience Working knowledge of FCRA requirements 2+ years of work experience in consumer dispute and verification processes Skills/Abilities: Ability to manage and prioritize multiple projects or cases simultaneously while ensuring a specific focus on detail and meeting deadlines Ability to work independently and be self-motivated Good computer skills Ability to meet compliance requirements Professional oral and written communication Ability to interpret information received orally and/or written and input into software system Excellent phone etiquette and customer service Well organized #J-18808-Ljbffr