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Customer Service Representative
4 months ago
Customer Service Representative page is loaded **Customer Service Representative**
**Customer Service Representative**
locationsUSA - Sacramento, CA time typeFull time posted onPosted 3 Days Ago job requisition idR0022011
is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.
**Responsibilities:**
* Respond positively to and expeditiously process all inquiries and orders
* Help increase revenue by participating in up-sell and cross-sell promotions as appropriate
* Enter new client information into client database as needed
* Manage client orders via multiple queues
* Enter orders, perform searches on external websites, work with an external correspondent network, review and process results into our internal system and billing & invoicing orders
* Follow-up with clients by phone or email correspondence to keep client fully informed of issue or order status
* Keep records of customer phone & email interactions, recording details of inquiries, complaints, or comments, as well as actions taken in Customer Relationship Management (CRM) System
* Refer unresolved customer grievances to designated departments for further investigation
* Utilize order entry systems to provide accurate information to customers, including interpreting quotes and promotions and credit policies
**Qualifications:**
* A minimum of three years of customer service or related experience; preferably within the banking or financial services industry
* Associates degree from an accredited college/university or equivalent work experience
* Proficient with Microsoft Office Suite applications including Word, Excel and Outlook
* Strong analytical and problem-solving skills, along with excellent organizational, interpersonal, and communication skills
location12 Locations time typeFull time posted onPosted 30+ Days Ago **The Power of Purpose**
Wolters Kluwer reported 2020 annual revenues of 4.6 billion, employs over 19,000 people worldwide and maintains operations in over 40 countries. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
For more information about our solutions and organization, visit , follow us on , , and .
**U.S. COVID-19 Vaccination Requirements**
In order to help ensure a healthy and safe workplace for our employees, contingent workers and visitors, Wolters Kluwer currently requires all US employees to be fully vaccinated against COVID-19. Candidates will be required to provide sufficient proof of full vaccination in order to be eligible for employment. Wolters Kluwer will consider all requests for reasonable accommodation for this requirement based on disability and/or sincerely held religious belief and will decide on an individualized basis whether an accommodation can be granted.
