Current jobs related to Manager, Account Management - Lehi - SmithRx

  • Manager, Account Management

    3 weeks ago

    Lehi, United States SmithRx Full time

    Job DescriptionJob DescriptionWho We Are:SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service....

  • Manager, Account Management

    2 weeks ago

    Lehi, United States SmithRx Full time

    Job DescriptionJob DescriptionWho We Are:SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service....

  • Account Manager

    2 months ago

    Lehi, Utah, United States Higginbotham Full time

    Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for an Account Manager in our Lehi, UT office.Each Account Manager is a critical member of our production team and isresponsible for:Supporting Broker's production team by providing strong technical expertise and...

  • Account Manager

    3 months ago

    Lehi, United States SmithRx Full time

    Job DescriptionJob DescriptionWho We Are:SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service....

  • Accounting Manager

    4 weeks ago

    Lehi, United States Serenity Healthcare, LLC Full time

    Accounting Manager Serenity is an innovative healthcare technology company committed to creating the finest patient experience. We are growing rapidly, which presents an opportunity for professional development and promotion. Our culture is driven by an approach to patient-centric care giving patients the tools to take back their lives. This role will...

  • Accounting Manager

    3 months ago

    Lehi, United States Safe Streets USA Full time

    About the Organization SafeStreets is ADT's Top Authorized Provider in the US. Throughout our longstanding partnership with ADT, the largest security provider in the industry, SafeStreets has installed over a million security systems nationwide. And we're not done yet! Our longevity and success are attributed to attracting and hiring quality talent and...

  • Account Manager

    3 weeks ago

    Lehi, United States SmithRx Full time

    Job DescriptionJob DescriptionWho We Are:SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service....

  • Account Manager

    2 weeks ago

    Lehi, United States SmithRx Full time

    Job DescriptionJob DescriptionWho We Are:SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service....

  • Accounting Manager

    1 month ago

    Lehi, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionAccounting Manager Serenity is an innovative healthcare technology company committed to creating the finest patient experience. We are growing rapidly, which presents an opportunity for professional development and promotion. Our culture is driven by an approach to patient-centric care giving patients the tools to take back...

  • Accounting Manager

    2 months ago

    Lehi, United States Serenity Healthcare, LLC Full time

    Accounting Manager Serenity is an innovative healthcare technology company committed to creating the finest patient experience. We are growing rapidly, which presents an opportunity for professional development and promotion. Our culture is driven by an approach to patient-centric care giving patients the tools to take back their lives. This role will report...

  • Senior Accounting Manager

    1 month ago

    Lehi, United States The Ladders Full time

    If you are already employed by Lumio, and are applying as an internal candidate, please click on this link and log into Workday. Once you are logged into Workday, search for the Find Jobs report in the search field. About Us Here at Lumio, we help homeowners nationwide switch to solar from start to finish as a top 3 private, vertically-integrated solar...

  • Clinical Account Manager

    3 weeks ago

    Lehi, United States SmithRx Full time

    Job DescriptionJob DescriptionWho We Are:SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service....

  • Clinical Account Manager

    2 weeks ago

    Lehi, United States SmithRx Full time

    Job DescriptionJob DescriptionWho We Are:SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service....

  • Senior Account Manager

    2 weeks ago

    Lehi, United States SmithRx Full time

    Job DescriptionJob DescriptionWho We Are:SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service....

  • Senior Account Manager

    2 weeks ago

    Lehi, United States SmithRx Full time

    Job DescriptionJob DescriptionWho We Are:SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service....

  • Account Manager

    3 weeks ago

    Lehi, United States Chase&Co. Full time

    Job DescriptionJob DescriptionYou love marketing. You’re a proactive problem solver. You care.You’d thrive in being the main point of contact for your assigned clients.You’d manage existing accounts and utilize our team of experts to ensure the satisfaction and success of our clients.You are dependable, pay strict attention to detail, and you don't...

  • Account Manager

    1 month ago

    Lehi, United States NETSCOUT Full time

    Refer Save Apply Job ID: 004949 Looking for an Account Manager to sell Security software products to SLED Customers Description: Security Account Manager - SLED Customers At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks, performance and availability disruptions through our...

  • Account Management Team Leader

    1 week ago

    Lehi, Utah, United States SmithRx Full time

    Job OverviewAbout Us:SmithRx is an innovative, rapidly expanding Health-Tech firm committed to transforming the Pharmacy Benefit Management (PBM) industry. Our objective is to create a state-of-the-art drug acquisition platform utilizing advanced technology, cost-saving tools, and exceptional customer service. Since our inception in 2016, we have...

  • Account Management Team Leader

    1 week ago

    Lehi, Utah, United States SmithRx Full time

    Job OverviewAbout Us:SmithRx is an innovative, rapidly expanding Health-Tech firm dedicated to transforming the Pharmacy Benefit Management (PBM) industry. Our goal is to create a state-of-the-art drug acquisition platform that leverages advanced technology, cost-saving tools, and exceptional customer service. Since our inception in 2016, we have...

  • Insurance Account Manager

    3 days ago

    Lehi, Utah, United States Nearmap Full time

    Job OverviewCompany OverviewNearmap stands out as a global technology leader, recognized for its innovative approach and dynamic workforce. We have been honored as one of the world's 10 Most Innovative Companies of 2020 by Fast Company magazine, and we continue to expand our reach.About UsWe specialize in providing immediate access to high-resolution aerial...

Manager, Account Management

2 months ago

Lehi, United States SmithRx Full time

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

Integrity: Do the right thing. Especially when it's hard. Courage: Embrace the challenge. Together: Build bridges and lift up your colleagues.

Job Summary:

The Customer Success Team is focused on helping SmithRx's clients derive the full value of their PBM services. We build and manage effective relationships with our customers' operational leadership, communicating the value of our services in the context of customers' business goals with the goal of retaining high performing, satisfied customers. We proactively identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients.

The Manager of Customer Success and Account Management is responsible for a team of individuals driving the ongoing attainment of outcomes, product adoption, and complete post-sale success and satisfaction of SmithRx customers. This role will serve as internal champion and quarterback, coordinating the cross functional approach required for sustained customer success and growth. Key focus areas will include setting team goals/priorities, managing and improving the CSAT scores, enabling effective account coverage, and creating an inspiring team environment.

What you will do:

Establish clear team goals/priorities in alignment with broader Customer Success and Account Management strategy. Enable customer success outcomes including reduced customer churn, revenue expansion opportunity identification, higher customer product adoption, customer satisfaction, and overall customer health scores. Manage the achievement of key performance indicators for team's portfolio identified accounts. Perform regular team member coaching and identify team's training opportunities Manage portfolio of accounts toward optimal coverage targets by planning appropriate team capacity Build trusting relationships with client operational leadership Maintain a comprehensive understanding of business challenges faced by customers Assist leadership with cross-functional project management to drive resolution for escalated client issues while coordinating internal and external teams as necessary Identify product gaps by conducting business impact assessments and proactively manage client expectations Assess and prioritize issues that may lead to client attrition risk and ensure a strong mitigation plan is established Actively participate in the full interview and onboarding life cycle

What you will bring to SmithRx:

5+ years in Customer Success/ Account Management leadership roles with direct reports required 5+ years of working knowledge of healthcare benefits/ pharmacy benefits/ commercial health insurance required A positive, growth mindset with the ability to stay calm under pressure while driving towards solutions An obsession with customer experience and customer satisfaction A passion for solving difficult problems together in collaboration with the broader teams Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved Ability to work independently as well as part of an extended, cross-functional team Self-driven, results-oriented and disciplined work ethic Ability to take initiative with little to no direction Be transparent and honest in a positive, professional and polite manner Expert conflict resolution skills Highly effective communicator with a consultative and tactful approach; Ability to observe situations and scenarios from the client or team member's point of view Ability to navigate unique and individual team member scenarios while providing coaching through day-to-day challenges, and mentoring through a long-term relationship-based approach to drive long term individual success Bachelors or equivalent work experience required

What SmithRx Offers You:

Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance Flexible Spending Benefits 401(k) Retirement Savings Program Short-term and long-term disability Discretionary Time Off 13 Paid Holidays Wellness benefits- Spring Health, Gympass, and Headspace Commuter Benefits Paid Parental Leave benefits Employee Assistance Program (EAP) Well-stocked kitchen in office locations Professional development and training opportunities

#J-18808-Ljbffr