Customer Care Specialist

15 hours ago


Novato, United States Wedgewood Village Pharmacy, LLC Full time
Great Care, Delivered™ is the promise that we make to our customers. If you have a passion for helping animals and a love for serving others - we want you to help us deliver on that promise by joining our Customer Care Team.

When will you work?

  • You will work on-site in Novato, CA, Monday - Friday 9:00 am - 6:00 pm.

What you'll do:

  • Deliver customer service with kindness, empathy, understanding, and patience
  • Efficiently navigate patient and prescriber profiles across systems
  • Ability to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, and chat.
  • Cohesively work with a team, as well as independently
  • Ability to interact with team members across pharmacy and fulfillment facilities.
  • Hone in on workflow efficiencies and new developments as the team grows by providing feedback.
  • Maintain a positive and professional attitude while keeping our pet patients and customers front and center.

Who you are:

  • A coachable, quick learner who is comfortable with change
  • A compassionate and caring individual who loves animals and those that care for them
  • Able to demonstrate strong attention to detail and willingness to adhere to procedures
  • Self-motivated and energized; excelling in a fast-paced environment
  • An effective and persuasive communicator
  • Computer-savvy, navigating the internet with ease
  • A reliable co-worker with a positive, professional attitude. No exceptions
  • Basic calculations are easy for you to perform
  • A high school graduate or equivalent
  • Pharmacy Technician License in the state of California

Automatic Bonus Points:

  • You have worked retail or held Customer Service positions in the past
  • You have prior contact center experience
  • You have working knowledge as a pharmacy technician
  • You have worked as a veterinarian technician or similar role
  • You are comfortable working with Microsoft Office, Outlook, Word, & Excel
  • You have attended some college or have earned a degree
  • You can speak Spanish - Bilingual

What's in it for you:

  • A comprehensive benefits package that includes health, dental, and flexible spending accounts
  • Competitive base salary with uncapped commission structure
  • 401(k) retirement plan with a generous company contribution to help you save for the future
  • Company Paid Life and disability insurance
  • Access to voluntary insurance options
  • A generous paid time off program that increases every year
  • Tuition reimbursement
  • Opportunity for growth - We believe in promoting from within and do so through our internal job posting program

About Us

Wedgewood is the nation's largest and most trusted provider of compounded veterinary medications. Its recent merger with Blue Rabbit enables the company to provide veterinarians with next-generation software to streamline patient care and marks a significant evolution in services. Together Blue Rabbit and Wedgewood serve more than 70,000 veterinary professionals and one million animals annually.

Wedgewood is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require an accommodation due to a special need or disability, please let your recruiter know what accommodations you will need.Learn More

  • Novato, United States Wedgewood Pharmacy Full time

    Great Care, Delivered™ is the promise that we make to our customers. If you have a passion for helping animals and a love for serving others – we want you to help us deliver on that promise by joining our Customer Care Team. Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. When will...


  • Novato, United States Wedgewood Pharmacy Full time

    Great Care, Delivered™ is the promise that we make to our customers. If you have a passion for helping animals and a love for serving others – we want you to help us deliver on that promise by joining our Customer Care Team. When will you work?You will work on-site in Novato, CA, Monday - Friday 9:00 am - 6:00 pm.What you’ll do:Deliver customer service...


  • Novato, California, United States Amada Senior Care Full time

    Role SummaryWe are seeking a compassionate and dedicated Personal Caregiver Specialist to join our team at Amada Senior Care. As a key member of our care team, you will play a vital role in providing exceptional care and support to our clients.About the JobThis is a $19.50/hour position with opportunities for pay raises over time. You will have the...


  • Novato, California, United States Ro Health, LLC Full time

    At Ro Health, LLC, we are seeking a highly skilled and dedicated School Nurse Specialist to join our team. This role offers a unique opportunity to work with children and provide comprehensive care in a school setting.


  • Novato, California, United States LanceSoft Full time

    LanceSoft, a renowned Certified MBE and Woman-Owned organization, is seeking an experienced Professional Nurse Specialist to join their team for a local contract nursing job in California.Job OverviewAs a Professional Nurse Specialist, you will be working in home health care, providing high-quality patient care and support. This 13-week contract position...


  • Novato, California, United States TotalMed Full time

    TotalMed seeks a dedicated Healthcare Professional to join our team as a Home Health Care Specialist.In this role, you will provide high-quality patient care in the comfort of their own homes. With a focus on delivering exceptional service and support, you will work closely with patients, families, and healthcare teams to ensure seamless care...


  • Novato, California, United States Ro Health, LLC Full time

    About the RoleRo Health is seeking a skilled School Nurse Specialist to provide exceptional care to students with chronic health conditions. As a key member of our team, you will coordinate with healthcare providers, teachers, and parents to ensure the well-being of your young patients.Key Responsibilities:Manage the care of students with chronic health...

  • Referral Specialist

    4 weeks ago


    Novato, United States Marin Community Clinics Full time

    Overview Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national...


  • Novato, United States Aging Life Care Association Full time

    We're looking for an Activities Specialist to join our team in North Bay/Marin (geographic coverage North from bridge to Novato- West to Stinson Beach). The Hummingbird Project is a referral-based program, this is a 20 hour per week position with potential increase over time, and your ability to be flexible and adapt to fluctuation in hours is important. ...

  • Travel Nurse

    1 week ago


    Novato, California, United States TotalMed Full time

    Job Title: Travel Nurse - Home Health Care SpecialistAbout the Role:TotalMed is seeking a skilled Registered Nurse to provide exceptional home health care services in Novato, California. This travel assignment offers a unique opportunity for professionals who value independence and flexibility in their work environment.Responsibilities:The ideal candidate...


  • Novato, California, United States Anders Group Full time

    Job Title:Medical Travel Specialist - Certified Surgical TechnologistAbout the Job:We are seeking a highly skilled Medical Travel Specialist - Certified Surgical Technologist to join our team at Sutter Health Novato Community Hospital.Job Description:This 13-week assignment will have you working as a key member of our surgical team, providing top-notch...


  • Novato, California, United States OneStaff Medical Full time

    Compensation Package: Estimated $10,500 - $13,300 per week">OneStaff Medical is seeking a travel nurse RN Case Management to provide long-term patient care in California. As a Critical Care Nurse Specialist, you will work closely with patients and their families to develop comprehensive care plans that meet their unique needs.">About the Job">Job Type:...


  • Novato, California, United States Supplemental Health Care Full time

    About the OpportunitySupplemental Health Care is seeking a skilled Home Health Care Speech Therapist to join our team in California. This rewarding role offers a unique chance to make a difference in the lives of patients while enjoying a fulfilling career.Job SummaryThis position involves providing high-quality speech therapy services to patients in their...


  • Novato, California, United States Sutter Health Full time

    Job OverviewSutter Health is seeking an experienced Physical Therapist Level III to join our home health care team in Novato, California.CompensationThe estimated annual salary for this role is $68,100 to $85,111, depending on experience and qualifications.ResponsibilitiesProvide primary care services to patients in their homes under the supervision of a...


  • Novato, California, United States Genie Healthcare Full time

    Genie Healthcare is a leading provider of travel healthcare solutions, offering flexible and rewarding opportunities for skilled professionals.About the JobWe are currently seeking a Mobile Rehabilitation Specialist to join our team in Novato, California. As a key member of our rehabilitation team, you will play a vital role in delivering high-quality...


  • Novato, California, United States TalentBurst Full time

    Job OverviewA dynamic Laboratory Phlebotomy Specialist is required to work in the medical industry. With a focus on delivering exceptional patient care, this role involves drawing quality blood samples from patients and preparing those specimens for lab testing.About the RoleThe ideal candidate will possess strong phlebotomy skills, including experience...


  • Novato, California, United States Maxim Healthcare Service Full time

    Job OverviewWe are seeking a skilled Pediatric Nurse to join our team at Maxim Healthcare Services in Emeryville. This full-time Registered Nurse will work with pediatric patients in Santa Rosa, Novato, and Sonoma areas.Salary & BenefitsThe salary for this role is estimated to be around $45 - $55 per hour, based on industry standards and location. Our...


  • Novato, California, United States OMW Corporation Full time

    About the RoleOMW Corporation, a leading supplier of custom manufactured mechanical parts and assemblies, is seeking a skilled CNC Machine Maintenance Specialist. The successful candidate will join a dynamic team that serves clients in various industries, including aerospace, commercial launch, electronics, semiconductors, and medical.Job SummaryWe are...


  • Novato, California, United States Cross Country Nurses Full time

    Job Title: Travel Nurse RN SpecialistAbout the Job:We are seeking a skilled and compassionate Registered Nurse (RN) to join our team as a Travel Nurse RN Specialist in Home Health. This role involves delivering healthcare services in patients' residences, promoting their independence and overall well-being.Key Responsibilities:Provide one-on-one care for...


  • Novato, California, United States Mattress Firm Full time

    Transform your career with a role at Mattress Firm, the most trusted authority on sleep in America. As a Sleep Career Specialist, you'll embark on an extensive customer-centric retail sales training program, empowering you to create life-changing in-store experiences and help customers build their perfect sleep sanctuary.Mattress Firm is committed to helping...