Front Desk Supervisor

3 weeks ago


Orlando, United States Stanford Hotel Group Full time

** Front Desk Supervisor** **Job Category****:** Front Office

**Requisition Number****:** FRONT05021

Showing 1 location

**Job Details** **Description** Greet and welcome all guests approaching the Front Desk in accordance with Marriott Hotel standards. * Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. * Follow all cash handling and credit policies. * Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. * Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. * Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. * Be able to complete a bucket check, room rate verification report, and housekeeping report. * Balance and prepare individual paperwork for closing of shift according to hotel standards. * Have knowledge of emergency procedures and assist as needed. **Qualifications** **Skills** **Required** **Problem Solving**

*Intermediate*

**Employee Relations**

*Intermediate*

**Critical Thinking**

*Intermediate*

**Behaviors** **Required** **Leader****:** Inspires teammates to follow them **:** **Motivations** **:** **Education** **Required** Associates or better in Hospitality Management. **Experience** **Required** **3 years:** Hotel Front Desk Experience **Licenses & Certifications**

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