Front Desk Supervisor
3 weeks ago
** Front Desk Supervisor**
**Job Category****:** Front Office
**Requisition Number****:** FRONT05021
Showing 1 location
**Job Details**
**Description**
Greet and welcome all guests approaching the Front Desk in accordance with Marriott Hotel standards.
* Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
* Follow all cash handling and credit policies.
* Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.
* Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
* Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
* Be able to complete a bucket check, room rate verification report, and housekeeping report.
* Balance and prepare individual paperwork for closing of shift according to hotel standards.
* Have knowledge of emergency procedures and assist as needed.
**Qualifications**
**Skills**
**Required**
**Problem Solving**
*Intermediate*
**Employee Relations**
*Intermediate*
**Critical Thinking**
*Intermediate*
**Behaviors**
**Required**
**Leader****:** Inspires teammates to follow them
**:**
**Motivations**
**:**
**Education**
**Required**
Associates or better in Hospitality Management.
**Experience**
**Required**
**3 years:** Hotel Front Desk Experience
**Licenses & Certifications**
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