Front Desk Supervisor

3 weeks ago

Orlando, United States Rosen Hotels & Resorts Full time

Summary:
The Front Desk Supervisor at Rosen Hotels & Resorts works closely with the Front Office Manager to ensure smooth and efficient day-to-day operations of the Front Desk, adhering to Company Standards They are responsible for providing ongoing coaching, training, and development to the front desk staff The Front Desk Supervisor will also prepare reports, handle special projects, and assist in various assignments as required

Responsibilities:
- Assist the Front Office Manager in overseeing and coordinating front desk operations
- Provide leadership and guidance to the front desk team, ensuring exceptional guest service
- Conduct ongoing coaching and training sessions to enhance the skills of front desk staff
- Prepare and maintain accurate reports related to front desk activities and performance
- Handle special projects and assignments as directed by the Front Office Manager
- Resolve guest issues and complaints promptly and professionally
- Ensure compliance with Company Standards for guest check-in, check-out, and reservation procedures
- Assist with scheduling and shift planning to maintain adequate front desk coverage
- Maintain a positive and professional work environment for the front desk team
- Possess a strong understanding of hotel policies and services to effectively communicate with guests and address their inquiries

Other information:

Discover Life at Rosen

Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida's most respected hospitality companies to work for.

Benefits Our Associates Enjoy

  • Affordable Health and Dental Insurance
  • On-site Medical Center
  • Competitive Compensation
  • Holiday Pay
  • Paid Vacation
  • Paid Personal Days
  • Tuition Reimbursement
  • Higher Education Scholarships
  • 401(k) Retirement Savings Plan
  • Childcare Financial Assistance
  • Hospitality and Dining Discounts
  • Family Outreach Center
  • and Many More Benefits

Excellent career opportunities, extensive and innovative benefits, and personal enrichment reward our associates' commitment to quality and service. The result is a level of employee longevity unique in the hotel industry.

We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.

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