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Patient Support Specialist

2 months ago

Latham, United States Prairie Grove Orthodontics Full time

Title Patient Support Specialist
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description
We are growing and looking to add a Patient Support Specialist to our team

Be a part of something special

At Where Smiles Grow, we provide exceptional specialized dental care and experiences that bring healthy, confident smiles to the faces of our patients and communities. This requires a team of highly skilled and creative people who are committed to teamwork, compassion, integrity, knowledge, gratitude, and fun We value the unique skills, experiences, and perspectives every team member brings to the organization, and we are focused on ensuring our team members thrive both professionally and personally.

We currently have a career opportunity for a caring, purpose-driven Patient Support Specialist who will take great pride in creating truly extraordinary patient experiences while supporting the highest quality dental care.

The Patient Support Specialist team provides front-line support to deliver exceptional service and create resolutions along with high level communication to patients. The goal is to ensure excellent patient service standards are met and high patient satisfaction is maintained.

In addition to front-line support, the team manages all aspects of scheduling our patient appointments, including communication regarding patient's insurance eligibility, frequency of procedures, and overdue account balances. All team members are responsible for knowing our policies and procedures for each clinic, communicating in a positive manor to all staff and patients and their parent(s)/guardian(s.)

Primary Responsibilities

  • Enter all patient information correctly into a patient's account and schedule new patient consultations and reoccurring appointments in appropriate time slots.
  • Appropriately handle reason for each phone call or forward to necessary staff member while keeping accurate and consistent documentation.
  • Handle emergency phone calls to decipher what is a true emergency and schedule the appointment appropriately.
  • Collect patient insurance information over the phone.
  • Communicate with other dental offices and specialists regarding referrals, existing radiographs, claim history and any conditions of mutual patients.
Position Details:
  • Full Time
  • 40 Hours/Week
  • Monday - Friday
  • 7:30am - 5:15pm
  • No Evenings, No Holidays, No Weekends
  • Wage: $17 - $20 *Based on experience
  • Full Benefit Package
  • Muli-location Practice: Latham, Schodack, and Delmar
  • Primary location: Latham
Position Requirements
  • Strong computer skills, including experience with Microsoft Word, Excel, and Outlook.
  • Must be willing to learn multiple computer systems and programs.
  • Must be detailed oriented, accurate and organized.
  • Ability to work well under pressure and prioritize multiple tasks.
  • Strong verbal and written communication skills with the ability to adapt communication style to different personalities.
  • Ability to answer telephone calls and communicate accurate information to callers.
  • 1-year previous call center or customer service experience.
  • Dental experience is a plus.
Full-Time/Part-Time Full-Time Benefits Competitive pay + growth opportunities.Medical, Dental, Vision, Short Term Disability and Life insurance.401K with company contributions.Paid time off + paid holidays.Discounted or Free Pediatric dental and orthodontic treatments. Locations Latham, NY Position Patient Support Specialist Division Where Smiles Grow Dental Exempt/Non-Exempt Non-Exempt About the Organization Mission Statement

We are dedicated to providing the highest quality care in a fun and welcoming atmosphere by approaching our patients, team and community with integrity and compassion. We understand the privilege of caring for our patients and the impact we can have on their lives and overall health. We strive to make our patients great dental patients for life by gaining their trust, boosting their confidence, educating them and their families, and empowering them to take an active role in their oral health.

We achieve all of this through extraordinary teamwork. We create an environment in which everyone is respected and appreciated by their colleagues. We encourage one another to grow and succeed individually and together every day. Our team members understand their roles and expectations in delivering exceptional care in a productive manner.

We are grateful for the opportunity and recognize the importance of serving our communities. We are known for our honesty, integrity and commitment to improving the lives of those we serve. We strive to continuously evolve our treatment by utilizing the latest technology available and remain receptive to the changes the future will bring.

This position is currently accepting applications.