CSR (Customer service Representative
7 days ago
Responsibilities:
As a Customer Service Representative at TLC, your primary responsibility will be to ensure our customers receive the care and attention they deserve. You will play a crucial role in booking service calls and providing exceptional support to our clients. Your day-to-day tasks will include:
- Booking the call: Our customers are calling us for a reason and we want them to know they called the right company. Every call is a new opportunity to make a connection.
- Customer Engagement: Interact with customers over the phone with a friendly and helpful attitude. Listen to their needs and provide appropriate solutions and escalate issues when needed.
- Team Collaboration: Work closely with our service technicians and support staff to ensure a seamless customer experience.
- Participate in an on-call rotation, as we are a 24/7 emergency based business.
- Flexible to work Saturday 7 am-4 pm as needed. Hours might vary based on availability.
- This is a part time position with the potential for full time.
-Have fun The representative we seek enjoys working with people, developing their expertise, resolving issues and being part of a growing team.
Requirements
Experience in commercial trades is highly valued.
Service Titan experience is preferred but not required.
At least 2 years of experience as a CSR is a requirement.
Proficiency on the computer, along with excellent organizational and multitasking skills, is a must.
Being good with people and having a strong team player mindset are essential attributes.
Candidate must be available to work Monday thru Friday until 7pm.
Candidate must be available to be put into a nightly on-call rotation as well as on the weekends.
Benefits
$19-24/Hour based on experience and trades knowledge.
** FULL TIME benefits: Generous PTO and paid holidays. Excellent health care vision and dental benefits. 401K set up and matching. **
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