Customer Service Representative
6 days ago
Job Description
**Inframark is hiring Looking for a Customer Care Representative in Norcross GA.**
**SUMMARY OF FUNCTIONS**
Responsibilities include coordinating with existing and potential clients to assess their needs, offer solutions, and ensure customer satisfaction. Capturing incoming requests for service and supporting the field service workflow with scheduling, communication, and documentation assistance.
**MEASURES OF SUCCESS:**
+ Management of customer relationships and delivery of excellent customer experience.
+ Service work delivered in a timely manner while meeting the Service Standards of Excellence.
+ Efficient scheduling of service personnel, ensuring they have information, equipment, and parts to complete the scope of work to satisfaction.
+ Capturing sales opportunities and expanding scope of services to customers on a regular basis.
**ESSENTIAL DUTIES AND RESPONSIBILITIES:**
+ Customer Facing Communication: Monitoring of shared Service email inbox and assisting with triage of incoming customer requests. Placing customer reminder calls for upcoming service on a scheduled basis. Conducting customer satisfaction calls on a regular basis.
+ Contributing to the planning of Service workflow through NetSuite including setup and management of service Cases throughout the process.
+ Participate in scheduling Inframark personnel in alignment with the Customer's schedule. Planning and scheduling of recurring work (DRaaS, Calibrations, Maintenance, etc.).
+ Develop a full understanding of the services offered and typical parts used. Ability to communicate various options, features, benefits, and value of Inframark service offerings. High level technical understanding of typical parts used and required configurations for assisting customers and securing vendor quotes.
+ Identify opportunities to upsell or cross-sell additional products or services that could benefit the client. Help our customers succeed by identifying and communicating areas where the client's operational goals and Inframark's relevant offerings align.
+ Customer Relationship Management: Build and maintain strong relationships with clients by understanding their business requirements and providing timely and customized solutions to meet their needs. This involves active listening, empathy, and effective communication skills.
+ Generate and deliver Service work estimates; including the use of internal and external technical assistance for accuracy.
+ Setup and maintain calibration sheets/certificates, and other field generated documentation.
+ Assist with asset assignment and deploying assets and shared tools to technicians and job sites as required.
+ Team with other Customer Service Representatives for oversight and coverage as-needed for service work managed by others.
+ Other duties as assigned by Service Project Managers.
**ORGANIZATIONAL RELATIONSHIPS:**
+ The Customer Service Representative reports to the Regional Service Project Manager.
+ Assists and coordinates activities with all managers in the company.
+ Works with Field Managers to accomplish customer requests.
**QUALIFICATIONS:**
+ A 2-year associate degree in business or related field of study is required. A combination of education, training, and experience that provides the above knowledge, abilities, and skills may be considered.
+ Previous sales or customer care experience is required, 1 to 2 years of direct experience preferred.
+ Excellent communication skills and the ability to work well with people are essential. Ability to work independently, take ownership of performance results, and advanced knowledge of Word, and spreadsheet applications are required.
**PHYSICAL DEMANDS:**
+ Ability to communicate orally with customers, internal and external team members is essential. Regular use of the telephone, and email for communication is expected.
+ Hearing, vision and speaking within normal ranges is essential for conversations, to receive ordinary information, and to prepare or inspect documents.
+ No heavy lifting is required. Good manual dexterity for the use of common office equipment such as computers, calculator, and copiers.
+ Good reasoning ability is imperative. Able to understand and utilize management reports, documents and systems to conduct business.
**WORK ENVIRONMENT:**
The job is performed indoors at various locations. Activities include sitting at a computer, attending virtual and in-person meetings, as well as extensive customer and team communication.
EOE
OMTECH1
Requirements
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
-
Customer Service Representative
6 days ago
Norcross, United States WestRock Full timeInformation Job ID ATR 45915 Posting Job Title Customer Service Representative Locations GA Norcross Container Employment Type Full Time Date Posted 23-Dec-2024 Relocation Support No Description & Requirements Smurfit Westrock (NYSE:SW) is a global l Customer Service Representative, Customer Service, Representative, Retail, Service
-
Customer Service Representative
2 days ago
Norcross, United States PrideStaff Full timeCustomer Service RepresentativeA local coffee-delivery company is hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are...
-
Customer Service Representative
6 days ago
Norcross, United States Inframark Full timeCustomer Facing Communication: Monitoring of shared Service email inbox and assisting with triage of incoming customer requests. Placing customer reminder calls for upcoming service on a scheduled basis. Conducting customer satisfaction calls on a re Customer Service Representative, Customer Service, Project Manager, Representative, Retail, Communication
-
CUSTOMER SERVICE REPRESENTATIVE
6 days ago
Norcross, United States Family Dollar Full timeFamily Dollar - 5345 JIMMY CARTER BLVD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...
-
CUSTOMER SERVICE REPRESENTATIVE
2 days ago
Norcross, United States Family Dollar Full timeFamily Dollar - 1250 TECH DR [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...
-
Customer Service Representative
1 week ago
Norcross, United States Classic Collision Full timeCustomer Service RepresentativeClassic Collision is now hiring a Customer Service Representative for our Norcross, GA location. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety,...
-
Customer Service Representative
6 days ago
Norcross, United States Classic Collision Full timeCustomer Service RepresentativeClassic Collision is now hiring a Customer Service Representative for our Norcross, GA location. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety,...
-
Customer Service Representative
1 week ago
Norcross, United States OFS Fitel Full timeWe currently seek a Customer Care Representative that will join our division located in Carrollton, GA. The Customer Service Representative (CSR) is the first line of contact with the customer, representing and establishing the customer's perception of OFS. The CSR is responsible for servicing, growing, and maintaining our customers throughout the ordering...
-
Customer Service Representative
1 week ago
Norcross, United States OFS Fitel LLC Full timeWe currently seek a Customer Care Representative that will join our division located in Carrollton, GA.The Customer Service Representative (CSR) is the first line of contact with the customer, representing and establishing the customer's perception of OFS. The CSR is responsible for servicing, growing, and maintaining our customers throughout the ordering...
-
Customer Service Representative
1 week ago
Norcross, United States Brennan Industries Full timeJOB FUNCTION: As the Customer Service Representative, you will interact with customers to provide information in response to inquiries and qualify/resolve customer concerns. JOB DUTIES: Customer's primary contact for requests by telephone or e-mail, analyzes requests, provides information requested or ascertains who can best provide the information and acts...
-
Customer Service Representative
1 week ago
Norcross, United States Transdev Full timeDescription The CSR (Customer Service Representative) responds to inquiries regarding our bus services, trip planning, and route/schedule changes, and investigates, resolves, documents, and responds promptly to basic customer complaints, providing positive feedback in accordance with company policies and procedures. This is a FULL-TIME position located near...
-
Customer Service Representative
6 days ago
Norcross, United States Brennan Industries Full timeJOB FUNCTION: As the Customer Service Representative, you will interact with customers to provide information in response to inquiries and qualify/resolve customer concerns.JOB DUTIES:Customer's primary contact for requests by telephone or e-mail, analyzes requests, provides information requested or ascertains who can best provide the information and acts as...
-
Customer Service Representative
1 week ago
Norcross, United States Graybar Full timeMake a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. **In this role you will:** + Ensure...
-
Customer Service Representative
6 days ago
Norcross, United States Graybar Full timeMake a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. **In this role you will:** + Ensure...
-
Customer Service Liaison Representative
4 days ago
Norcross, Georgia, United States Brady Bennett - State Farm Agent Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Relations Representative to join our team at Brady Bennett - State Farm Agent. In this role, you will be responsible for resolving customer inquiries, coordinating with other department members, and anticipating the needs of our community clients.
-
Customer Service Representative
6 days ago
Norcross, United States Graybar Full timeMake a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. In this role you will: Ensure every...
-
Senior Customer Service Representative
3 days ago
Norcross, United States Enviri Corporation Full timePut your great attention to detail to work as Customer Service Representative with a growing leader in environmental and regulated waste management solutions! Working as part of a dedicated team of customer experience sales and compliance professionals youll take ownership by working internally to coordinate their waste disposal needs in accordance with...
-
Customer Service Ambassador
1 day ago
Norcross, Georgia, United States Classic Collision Full time**Job Overview**Career Opportunities at Classic CollisionWe are seeking a dedicated and skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional service and support throughout their repair experience.
-
Customer Service Representative
4 days ago
Norcross, United States CarMax Full time7970 - Atlanta CEC - 5707 Peachtree Parkway, Norcross, Georgia, 30092 CarMax, the way your career should be! Provide an iconic customer experience As a Customer Service Consultant, you will be the vital link between a customers at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer...
-
Customer Service Representative
4 days ago
Norcross, Georgia, United States Empire Auto Parts, LLC Full timeAbout Empire Auto PartsWe are a leading provider of automotive parts and services. Our goal is to deliver exceptional customer experiences through our dedicated team.Key ResponsibilitiesAs a Customer Service Agent, you will be responsible for:Answering incoming service calls and online orders in a professional and courteous manner.Processing order requests...