Customer Serv SPVR

4 weeks ago


San Antonio, United States GetixHealth Full time

The Customer Service Supervisor has a very important role in ensuring the success of the customer service department and the company as a whole. They work with the representatives and supporting staff to ensure that every piece of the process is working appropriately.They communicate with clients directly as well as upper management when the Manager or Director is not available. The supervisor comes up with creative ways to motivate and manage their team in order to achieve goals and meet all client level SLA's while ensuring GetixHealth meets its revenue goals.

Responsibilities include:

  • Set and monitor production and quality goals for the department
  • Monitor inventory to ensure all accounts are receiving the necessary calls and appropriate number of touches to flow through the process
  • Compile and provide operations reporting to management as needed
  • Assists the Manager and/or Assistant Director with daily running of the call center including managing the telephony solution
  • Acts as back-up when the Manager or Assistant Director is not available
  • Helps manage call queues by ensuring Team Leads are monitoring and managing their staff for optimal production and efficiency
  • Conducts random call audits to ensure the department's level of quality meets the standards set
  • Motivate the team by identifying creative games and prizes as well as providing positive feedback
  • Answers escalated patient calls
  • Special Projects as assigned by management
Preferable skills/experience:
  • Ability to motivate staff
  • Minimum 5 years customer service experience
  • Prior management experience at a Team Lead or Supervisor level
  • Outstanding listening, communication, and problem-solving skills
  • Knowledge of all federal, state, and local healthcare laws and regulations to ensure GetixHealth is compliant
  • Excellent written communication skills
  • Proficient in EXCEL
  • Must have effective organizational skills and detail oriented
  • Ability to adapt to change and maintain professionalism in challenging situations


GetixHealth is an equal opportunity Employer.
  • Customer Serv SPVR

    4 weeks ago


    San Antonio, United States GetixHealth Full time

    The Customer Service Supervisor has a very important role in ensuring the success of the customer service department and the company as a whole. They work with the representatives and supporting staff to ensure that every piece of the process is working appropriately. They communicate with clients directly as well as upper management when the Manager or...


  • San Antonio, United States Aire Serv of Stone Oak Full time

    With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our...


  • San Marcos, United States Aire Serv of San Marcos Full time

    With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our...


  • San Jose, United States Aire Serv Full time

    Do you enjoy communicating with customers, identifying their wants and needs and providing solutions that solve their concerns? At Aire Serv, we have an immediate opening for you as an HVAC Home Comfort Designer! This role includes mostly residential and some light commercial HVAC System Design work. Help design a system of equipment that will meet...


  • San Antonio, United States Watershed Car Wash Full time

    Watershed Car WashWatershed Car Wash is a NEW brand of Texas car washing earning the award of “Top 100 Companies to work for” three years in a row. We are the recipient of this award because we believe in building a strong culture. We’re currently looking for individuals that have a high capacity for customer service and serving others. Our desire is...


  • San Antonio, United States Tiger Sanitation Full time

    Job Type Full-time Description Why Choose Tiger for your next career path? Tiger offers a unique, no sales, inbound calls call center environment with: - Monday - Friday - No nights, no weekends - 8:00am - 6:30pm or until queue is cleared - 6 paid Holidays - 2 weeks paid time off, accrual time - Employer paid medical and dental plan available - 401k with...


  • San Antonio, United States Watershed Car Wash Full time

    Watershed Car Wash Watershed Car Wash is a NEW brand of Texas car washing earning the award of "Top 100 Companies to work for" three years in a row. We are the recipient of this award because we believe in building a strong culture. We're currently looking for individuals that have a high capacity for customer service and serving others. Our desire is to...


  • San Antonio, United States DES Full time

    Join our company, a leading telecommunication-based consulting sales and consulting firm dedicated to empowering popular household brands to maximize profitability and elevate brand exposure through our Customer Service Associate team's innovative revenue strategies. We're in search of a proactive and driven Customer Service Associate to bolster our...


  • San Antonio, United States Red McCombs Ford Full time

    Job DescriptionJob DescriptionHave fun, talk with customers, drive a different car everyday, and make money doing it all!Red McCombs Ford is looking for motivated, outgoing candidates with awesome customer service skills. If you have a GREAT, WINNING ATTITUDE, Red McCombs Ford wants YOU!Opportunity for $100,000+ per yearChristmas Bonus401KMedical, dental,...


  • San Antonio, United States DES Full time

    Join our company, a leading telecommunication-based consulting sales and consulting firm dedicated to empowering popular household brands to maximize profitability and elevate brand exposure through our Customer Service Associate team's innovative revenue strategies. We're in search of a proactive and driven Customer Service Associate to bolster our...


  • San Antonio, United States DES Inc Full time

    Job DescriptionJob DescriptionJoin our company, a leading telecommunication-based consulting sales and consulting firm dedicated to empowering popular household brands to maximize profitability and elevate brand exposure through our Customer Service Associate team's innovative revenue strategies.We're in search of a proactive and driven Customer...


  • San Antonio, United States DES Inc Full time

    Job DescriptionJob DescriptionJoin our company, a leading telecommunication-based consulting sales and consulting firm dedicated to empowering popular household brands to maximize profitability and elevate brand exposure through our Customer Service Associate team's innovative revenue strategies.We're in search of a proactive and driven Customer...


  • San Antonio, United States Aaron's Full time

    **Customer Accounts Advisor** Pay rate $14.00-15.00. This position does provide bonus pay based off performance. Aarons Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account...


  • San Antonio, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...


  • San Antonio, United States Molly Maid Full time

    We are growing! We are a customer and employee focused industry company. We are interviewing for an experienced CSR with 2 years of experience. Monday-Friday. Paid vacation and holidays. Full time (40 hrs weekly) $13.50 an hour plus weekly bonus opportunity. The position requires phone, sales and computer skills, scheduling, customer satisfaction resolution,...


  • San Antonio, United States REVGEAR Full time

    Job DescriptionJob DescriptionPosition Overview: Revgear is a looking for a full time Customer Service Representative. As a Customer Service Representative at Revgear, you will play a vital role in ensuring exceptional customer experiences and satisfaction. You will serve as the primary point of contact for our valued customers, assisting them with...


  • San Antonio, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service Representative Contract: San Antonio, Texas, US Salary: $24.00 Per Hour Job Code: 349403 End Date: 2024-06-14 Days Left: 28 days, 3 hours left Apply We Are Hiring!Client: Healthcare Location: San Antonio, TX Job Title: Provider Relations Site Visit CoordinatorDuration: 08 months (possibility...


  • San Antonio, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service Representative Contract: San Antonio, Texas, US Salary: $24.00 Per Hour Job Code: 349403 End Date: 2024-06-14 Days Left: 27 days, 3 hours left Apply We Are Hiring!Client: Healthcare Location: San Antonio, TX Job Title: Provider Relations Site Visit CoordinatorDuration: 08 months (possibility...


  • San Antonio, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service Representative Contract: San Antonio, Texas, US Salary: $24.00 Per Hour Job Code: 349403 End Date: 2024-06-14 Days Left: 26 days, 3 hours left Apply We Are Hiring!Client: Healthcare Location: San Antonio, TX Job Title: Provider Relations Site Visit CoordinatorDuration: 08 months (possibility...


  • San Antonio, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service Representative Contract: San Antonio, Texas, US Salary: $24.00 Per Hour Job Code: 349403 End Date: 2024-06-14 Days Left: 25 days, 3 hours left Apply We Are Hiring!Client: Healthcare Location: San Antonio, TX Job Title: Provider Relations Site Visit CoordinatorDuration: 08 months (possibility...