Client Service Specialist

1 month ago

San Jose, United States ZipRecruiter Full time

Client Services Specialist WESTPAK – San Jose, CA WESTPAK exists to make lives better. From the products we test that are used by global consumers, to the people and communities we invest in, our purpose is to improve the lives of those around us. For over 35 years, Westpak has been a trusted testing partner for a diverse industry. Sustaining that level of consistency requires a core ingredient, our great people. We continue to evolve our employee-owned company with stewardship and integrity while continuing to make lives better. We offer a competitive compensation package that includes ESOP shares, 401k match, Health Benefits, various Supplemental health packages, and pet insurance for your furry loved ones. Job Summary Reporting to Manager of Client Services, the Client Services Specialist is accountable for maintaining day-to-day client relations and ensuring world-class proposal fulfillment. The team member serves as a resource to existing customers, prospects, and all employees, supporting the overall goals and objectives of the company. Essential Duties and Responsibilities • Provide a high level of interactive and responsive customer service throughout the quote and testing stages via phone, in person, and email. • Support the full cycle end-to-end process of quote writing: Understand the client scope, needs, and requirements. Provide technical guidance and troubleshoot to guide clients to relevant testing support. Process client orders, provide schedule information, and follow up as required. Prepare accurate and complete quotes & revisions within required time metrics. Complete required quote “follow-up” calls to stimulate repeat business and loyalty. Provide technical inquiries into client testing opportunities supporting both external and internal inquiries. • Accurately complete Salesforce entry: Ensure customer entries into CRM are complete within the required time frame. Capture all client communication accurately into CRM. Provide accurate and up-to-date documentation with client contacts to reflect current state of process. • Adhere to standard procedures regarding quote writing. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: • B.S. Degree in a related field or equivalent industry experience. • 3-5 years of technical experience in packaging, testing, or a related industry. • 1-3 years of strong customer service and sales experience. • Ability to read and interpret documents such as protocols, industry specifications, and procedures. • Excellent verbal & written English skills. • Possess a strong work ethic and professionalism. • Proficient in Microsoft Office suite and general computer literacy. • Math skills: Ability to calculate integrals and understand complex testing (Fast Fourier Transfer, Shock Response Spectrum, etc.) as well as advanced algebra, statistics, and geometry. • Previous experience with CRM software. • Intermediate math, analysis, and computation skills. Personal/Professional Attributes: • Fast learner with clear communication skills. • Demonstrates strong accountability. • High focus on customer service and willingness to go above and beyond. • Organized with impeccable follow-through skills. • Work collaboratively with colleagues. • Critical analysis mindset, constantly thinking outside the box. • Ability to find innovative solutions to complex problems. Salary : Currently anticipated starting salary range - $30-34 an hour depending on experience with company-wide bonus incentive and Employee Stock Ownership Participation. Note: Principals only, we are not accepting any resumes or support from outside vendors. Please refrain from unsolicited marketing for the role. #J-18808-Ljbffr

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