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Customer Service Representative

3 months ago

East Windsor, United States Apex Systems Full time

Title: Brand Ambassador

Pay Rate: $24/hr

Duration: 2 mos + likely extension

Location: On-Site in East Windsor, CT

Part Time/Full Time-20-35 hours per week (Monday-Sunday)

Start Date: 6/25

Shifts:

10:00am – 3:00pm

3:00pm – 8:00pm

10:00am – 8:00pm

OVERVIEW

Our client recently acquired an AI tool to help retailers unify the in-store and online shopping experience for customers no matter how they choose to shop. Cutting-edge, AI-powered tools bring together online and offline shopping to create a completely new in-store experience for customers.

About

Our client builds smart shopping tools powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. We differ from other emerging cashierless technologies because we are the scalable solution. The autonomous checkout technology is plug and play, meaning it requires no in-store renovation, no operational overhaul, no heavy computations, or endless image labeling. Any retailer can incorporate the tool and their entire store is upgraded with cashierless capabilities. We are already live in-stores and our customers love us

Do you enjoy promoting products? Are you comfortable talking to strangers? Do you like technology? Are you looking for a role that provides flexible hours? If so, join us as our Brand Ambassador

ABOUT THE ROLE

As the Brand Ambassador, you will be the face of the AI shopping tool and be the first impression for our brand and the stores we represent.

ABOUT THE JOB

  • Engaging with customers as they enter the store; demonstrate how the
  • products work and encourage usage
  • Assisting customers throughout their end-to-end experience to ensure their journey is smooth and seamless from onboarding, to adding their first items, to completion of checkout
  • Acting as the go-to resource for all customer and store team needs by resolving customer issues as they arise
  • Gathering feedback from customers and reporting on their experience
  • Ensuring that opening and closing tasks are completed

ABOUT YOU

  • Friendly, personable, able to build lasting relationships with customers and store staff
  • Willing to go out of your way to help the customer, to provide exceptional customer service in order to drive usage and ensure the customer is as satisfaction
  • Able to think on your feet and problem solve on the spot as issues arise
  • Ambitious, sales-driven, and willing to grow at a small technology start-up
  • Interested in technology and how technology shapes the retail landscape

You have...

  • Customer-oriented approach
  • Demonstrated experience driving exceptional customer service
  • Bonus: Any previous working experience as an on-site promoter, or in retail, hospitality
  • various platforms

Qualifications

  • At least 1 - 3 years of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work