Parts Sales Associate

2 months ago

Spokane, United States Sonic Automotive Full time

Parts Sales Associate - Dave Smith Nissan in Spokane Valley, WA at Sonic Automotive

Job Type:

Sales Experience:

Associate About

At

Dave Smith Nissan , a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are committed to your success and invested in your future. Consider a rewarding career with Sonic Automotive, Inc. Job Description

Purpose:

The Parts Counterperson sells, at retail, parts to all available customers, over the counter, through the shop, or on the phone. Duties and Responsibilities: Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line. Pull purchases from stock. If the part is not in stock, determine availability and submit an emergency order if requested by the customer. Answer phone calls, providing price quotes and other information. Assist outside sales representatives with their orders. Set up orders for daily shipment, delivery, or pick up. Verify “will call” and “back order” files weekly and return to vendors, or stock those items not required. Solicit assigned accounts by phone. Assist service technicians in selecting parts needed for repairs in process. Open a repair order envelope for all new repair orders. Order parts not in stock if, after discussion with Shop Foremen, it is determined that parts are needed. Notify the Shop Foreman and the customer that ordered parts have been received. Answer parts phones when front counter is overloaded. Ensure that before parts can be charged out, the Technician presents a duplicate copy of the repair order and a parts requisition. File the requisition copy in the repair order envelope. Be friendly, professional and efficient when working with all customers, both on the phone and in person. Provide the same high level of service to the other dealership departments as is given to other customers. Issue credit for parts returned, ensuring that the original invoice, or its number, is available. Ensure that all charge back sales are signed by the customers. When making tax exempt sales, ensure that the customer’s full name, address, ICC number, and signature is obtained. Present the customer with the white copy of the invoice after removing the “tear strip.” When a credit card is declined, notify the credit department. If they are not available, either decline to charge the purchase or release the credit hold in accordance with the dealership’s guidelines. Keep front and rear counter areas clean and uncluttered. Replenish assigned inventory daily. Advise Parts Manager when areas of the department are not in satisfactory condition. Keep current on new products and product updates. Participate in all training programs that are made available. Participate with the Parts Manager in maintaining a Lost Sale Tracking program. Clean computer terminals and printers daily. Must be legally and technically able to operate company and customer vehicles. Must be insurable by company insurance carrier. Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor. Salary:

$15/hour starting. Salary plus commission after training. Qualifications: High school diploma or equivalent. Ability to read and comprehend instructions and information. One year of experience in an automotive parts department. One year of sales experience. Professional personal appearance. Ability to work well with the public, sometimes with several customers at a time. Will be required to wear a dealership uniform at all times. All applicants must be authorized to work in the USA. All applicants must perform duties and responsibilities in a safe manner. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license. It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

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