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Client Service Associate

3 months ago

Topeka, United States Kansas Action for Children Full time

Job Description

Client Service Associate

Duties & Responsibilities Provide daily support for one or more assigned Wealth Advisors. May support one or more credit unions. Interact daily with prospective and existing clients to respond to and resolve client servicing requests. Work with outside product carriers to follow up on items in process, resolve account notifications, and research various issues on behalf of assigned Wealth Advisors. Handle routine client inquiries with a high attention to detail and accuracy. Process paperwork to facilitate new accounts and client servicing requests. Ensure new business documents are accurate and successfully submitted including preparation of forms, obtaining appropriate signatures, submission and follow up on new account documentation. Accurately and efficiently complete tasks; new account forms and all required documentation is in good order. Process securities trades (only if fully licensed) for clients and double check the accuracy of trades entered. Effectively work with the back-office support personnel at Direct carriers and broker-dealer to ensure a high degree of quality service and client satisfaction. Report specific problems to the CSA Manager on an as needed basis. Schedule appointments for Wealth Advisors. Make follow up calls to clients that receive marketing material. Set up and maintain client records in Salesforce, with appropriate information and in accordance with FINRA compliance standards and Copper policies and procedures. Keep all securities and insurance licensing current through successful completion of Continuing Education Requirements (if licensed). Input financial planning data into financial planning software for Wealth Advisors on an as needed basis. Research account or client information as needed to support account servicing (i.e., cost basis information, RMD status, etc.) Provide cross coverage support for other CSAs as needed. Function as internal and external "ambassador" in building recognition and awareness for the investment program. Promote honest and open communication throughout Copper Financial and the credit union. Demonstrate behaviors that are consistent with the credit union's values, philosophies, and leadership characteristics. Work with other departments to ensure the workflow is providing the best service to the clients. Adhere to all Copper Financial policies and procedures. Perform other duties as assigned.

Requirements Ability to communicate successfully and in a professional manner with clients. Above average math aptitude. Excellent oral and written communication skills. Excellent decision-making and problem-solving skills. Superior amount of computer literacy and proofreading capabilities. Strong organizational skills. Excellent working knowledge of CU products and services, as well as, life insurance, annuity, and securities products. Proficient in operational procedures related to customer accounts. Strong practical understanding of general economic principles relating to all aspects of personal finance. Series 7 and Series 66 preferred, or the ability to obtain during employment. Patience, empathy, and tact. Confidentiality. Initiative. Ability to work in stressful situations. Friendly, outgoing, and professional personality. Ability to be flexible. Ability to resolve interpersonal conflict and miscommunications. Must be able to be bonded.

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