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Field Crew Manager
3 months ago
Job Title: Field Crew Manager
Salary:
$24 per hour the first 90 days, after trial it goes up to $27 per hour
Job Summary:
As a Crew Manager at 2 Brothers Moving, you will play a pivotal role in ensuring the smooth execution of moving services. This dynamic position requires a candidate who can seamlessly transition between administrative responsibilities and hands-on field management. The Crew Manager will be responsible for overseeing moving crews, coordinating logistics, and maintaining a high level of customer satisfaction.
The Crew Manager will spend approximately 90% of their working hours in the field, exposed to various weather conditions and physical demands. This role may require occasional evening or weekend work to accommodate customer needs.
Responsibilities:
1. Field Management:
- Lead and supervise moving crews during on-site operations.
- Ensure efficient and safe loading, unloading, and transportation of goods.
- Provide guidance and support to the crew to optimize performance and meet service standards.
- Resolve any on-site challenges or issues promptly and effectively.
- Conduct regular quality checks to ensure service excellence.
2. Administrative Tasks:
- Coordinate with the scheduling team to plan and organize moving assignments.
- Maintain accurate records of crew schedules, equipment usage, and job details.
- Communicate with customers to confirm moving details and address any concerns.
- Prepare necessary documentation, including invoices and reports.
- Collaborate with other departments to streamline processes and enhance overall efficiency.
3. Training and Development:
- Conduct on-the-job training for new crew members.
- Provide ongoing coaching to enhance the skills and professionalism of the crew.
- Promote a positive and collaborative work environment within the team.
4. Equipment and Inventory Management:
- Ensure that all moving equipment is in good working condition.
- Conduct regular checks on inventory and report any shortages or damages.
- Coordinate maintenance and repair activities as needed.
5. Safety Compliance:
- Enforce safety protocols and regulations to minimize accidents and injuries.
- Conduct safety briefings before each job and ensure that crew members adhere to safety guidelines.
- Investigate and report any accidents or incidents promptly.
Qualifications:
- Proven experience in a supervisory role, preferably in the moving or logistics industry.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal abilities.
- Ability to thrive in a fast-paced, physically demanding work environment.
- Familiarity with moving equipment and techniques.
- Problem-solving skills and the ability to make decisions under pressure.
- Knowledge of safety regulations and a commitment to promoting a safe working environment.
Education and Certifications:
- High school diploma or equivalent (Bachelor's degree preferred).
- Valid driver's license.
Goal Posts:
The ideal Assistant Operations Manager will play an instrumental role in taking our team to the next level, they will:
Obtain 75 five star online reviews over the next 2 years with less than 2 negative reviews.
Train, mentor, and develop 10+ Crew Lead Apprentices to become Crew Leaders over 2 years while maintaining culture, team skill balance and quality of work.
Implement a plan to consistently execute staff on-boarding & training plans, ensuring expectations and tools for success are known & met for all staff members.
Increase materials accountability and sales to 70% or higher, and develop the crew lead training program to increase performance over the next 2 yrs.
Benefits of Career Opportunities at 2 Brothers:
Great pay
A work environment that encourages collaborative approaches to diverse challenges across departments.
Tuition reimbursement for approved courses and personal development workshops.
Comprehensive Medical, Dental, Vision, Chiropractic & Massage health insurance for yourself and family.
Support in time off with paid vacation, sick time, personal time and maternity/paternity.
Focus on personal health & fitness with an on-site CrossFit gym, personal training & health supplements.
Leadership retreats, personal development workshops, company events & gatherings.
Company kickball team
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