Agent Support Representative

2 weeks ago


Brooklyn, United States Blackbird Recruiting Full time

Agent Support Representative

Brooklyn, NY

$25 - $32 an hour

The Agent Support Representative focuses on providing outstanding sales service support and experiences that are critical to our agents ongoing success. You will be the main point of contact for sales Agents and play a critical role in determining Agent success and satisfaction.

Responsibilities:

  • Provide high quality sales support to agents by responding to inquiries that come into our support desk via email and telephone.
  • Handle service tickets regarding the support of Merchant Credit Card processing through troubleshooting, diagnosing and providing agents with solutions to resolve problems with service.
  • Communicates applicable policies, procedures and practices to agents.
  • Work the Agent Support queue, monitoring and answering incoming calls and emails daily, generating trouble tickets in Customer Assistance and Ticketing System and contacting the agents with follow-up and resolution.
  • Document agent issues utilizing current on-line information management system.
  • Ensure timely reporting, referral, follow-up and escalation of agent issues to minimize disruption to service and overall impact to clients.
  • Help build and maintain knowledge sources and training materials for inter and intra departmental training and onboarding.
  • Act as liaison between agents and internal departments to communicate, research, and investigate client issues while driving the ticket towards resolution.
  • Analyze data and workflows to determine root causes and make recommendations to resolve current problem while gaining efficiencies for future similar problems.
Requirements and Qualifications:
  • High school diploma or equivalent, Associate's or Bachelor's preferred
  • Minimum six months to one year of service experience preferred
  • Excellent telephone, interpersonal and verbal communication skills. The candidate must be able to communicate clearly and efficiently both over the phone and in writing
  • Strong problem-solving and negotiation skills as well as the ability to handle difficult calls
  • Ability to identify and resolve/escalate complex problems
  • Proficient keyboard and computer skills, especially Microsoft Office applications
  • Proven commitment to high quality customer service and a customer-first approach to problem solving
  • Must be able to work independently with minimal supervision using pre-set company policies, procedures and standards as well as contractual agreements as guidelines for interaction and activity.
  • Efficient time management skills to maximize the number of items that can be resolved while maintaining a high level of detail in notes and follow-up
  • Must be able to work in a fast-paced environment as part of a team but assume ownership and responsibility for team and self-assigned work.
  • Ability to enforce company policy


This is a full time in person position
  • Patient Representative

    17 hours ago


    Brooklyn, United States Anchor Health Home Care Full time

    Anchor Home Health Care is seeking a dedicated and experienced UAS Assessment Registered Nurse to join our team. As a vital member of our organization, you will conduct comprehensive in-house assessments for our clients, ensuring they receive the highest quality care. We are seeking a talented and motivated Bilingual Patient Development Representative to...


  • Brooklyn, United States Betances Health Center Full time

    **JOB DESCRIPTION** **Functional Title: PATIENT CARE REPRESENTATIVE** Under the supervision of the Patient Care Representative Supervisor, the Patient Care Representative will be responsible for the following: **PRINCIPAL DUTIES AND RESPONSIBILITIES**: - Verify patient Insurance; - Schedule patient appointments; - Confirm appointments by phone; -...


  • Brooklyn, United States True Care Full time

    **Company Overview**:Empowering Health, Enriching Lives: True Care’s Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches...


  • Brooklyn, United States Truecare Homecare Agency Full time

    Company Overview: Empowering Health, Enriching Lives: True Care's Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives. Every...


  • Brooklyn, United States New York Life Full time

    Location: When you join New York Life, youre joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. Youll have the opportunity to grow your career while developing personally and professionally through various...


  • Brooklyn, United States Heart to Heart Home Care Full time

    Heart to Heart Home Care is seeking experienced sales representatives with a competitive drive to meet business targets and deadlines. **Responsibilities**: - Clearly communicate the benefits of our company's services to potential clients. - Negotiate contracts and pricing with clients to maximize profitability. - Provide excellent customer service and...


  • Brooklyn, United States Brooklyn Gardens Nursing Home and Rehabilitation Center Full time

    Education/Licensure 1. High School Diploma, GED 2. Degree (preferred) Reports Directly to Administrator / Corporate Marketer **Responsibilities of the Nursing Home Hospital Liaison**: 1. Establishes and maintains professional relationships with community members, hospital leadership, discharge coordinators, caseworkers, physicians, senior living...


  • Brooklyn, United States CAMBA Full time

    Who We Are:CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City. CAMBA serves more than 65,000 individuals and families each year, citywide, including almost 13,000 youth. Our 180+ programs in over 100 locations improve the lives of a diverse cross section of New Yorkers....

  • Financial Advisor

    1 week ago


    Brooklyn, United States New York Life Full time

    Career **Financial Professionals help clients identify and achieve their financial goals. We offer a comprehensive array of financial products and services to help clients develop a sound, long-term financial strategy. New York Life and its affiliates are dedicated to prudent financial management, high quality products, and impeccable service.Training,...

  • Financial Advisor

    2 days ago


    Brooklyn, United States New York Life Full time

    Career Description: Financial Professionals help clients identify and achieve their financial goals. We offer a comprehensive array of financial products and services to help clients develop a sound, long-term financial strategy. New York Life and its affiliates are dedicated to prudent financial management, high quality products, and impeccable service....


  • Brooklyn, United States Wasserman Full time

    Wasserman is a leading marketing, management, representation and sales business that serves talent, brands and properties on a global scale. We operate at the epicenter of sports, music, entertainment and culture, empowering clients, igniting passions and inspiring fans worldwide. Headquartered in Los Angeles, Wasserman's presence spans 27 countries and more...

  • Locum Physician

    Found in: Lensa US P 2 C2 - 2 weeks ago


    Brooklyn, United States Locum Jobs Online Full time

    LocumJobsOnline is working with LocumTenens.com to find a qualified Gastroenterology MD in Brooklyn, New York, 11201! About The Position A facility in Brooklyn, NY is looking for a locum tenens Gastroenterologist to assist with coverage ASAP. Candidates must be Board-Certified and hold an active NY license to apply. While on assignment in Brooklyn, New York...


  • Brooklyn, United States CAMBA Full time

    Who We Are:CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City. CAMBA serves more than 65,000 individuals and families each year, citywide, including almost 13,000 youth. Our 180+ programs in over 100 locations improve the lives of a diverse cross section of New Yorkers....


  • Brooklyn, United States Heart to Heart Home Care Full time

    Heart to Heart home is looking for an experienced professional to join our growing HR team! The position presents a wonderful growth opportunity as we continue to expand operations within our territories. Join our team and discover professional, caring and excellent service at its best. **Responsibilities include**: - Serve as the primary contact between...


  • Brooklyn, New York, United States ECHN Full time

    POSITION SUMMARY: The Cardiology Stress Lab Nurse reports to the Manager of Cardiac Rehab/Cardiac Stress and is responsible for representing ECHN to the cardiac patient in both the outpatient and inpatient setting.# Provides nursing care by assessing the patient pre-procedure and assisting the Cardiologist in the various diagnostic cardiac testing.# Examples...


  • Brooklyn, United States CareerBuilder Full time

    Description Responsible for the development of promotional design and strategy Responsible for the development, implementation and maintenance of the business plan and operational budget for areas of responsibility Responsible for the successful development and execution of projects and programs related to Entertainment, Promotions and Special Events and Bus...


  • Brooklyn, United States Square LLC Full time

    Job Description Square is looking for an enthusiastic, curious, driven professional to grow our Large Business sales team. This team sells our payments systems to large retailers, restaurants, professional services and other kinds of in-person and digital businesses. This is an outbound sales development position where you will prospect into the largest...


  • Brooklyn, United States Newport Associates Full time

    A Travel Client Relations Coordinator at the entry level is responsible for assisting with client communications and ensuring a smooth travel experience for customers. This role involves handling inquiries, providing information about travel packages, and addressing client concerns. The coordinator may assist in booking reservations, managing itineraries,...

  • Lead Security Engineer

    Found in: beBee S US - 1 week ago


    Brooklyn, United States JPMorgan Chase Full time

    Job Description Take on a crucial role where you'll be a key part of a high-performing team delivering secure software solutions. Make a real impact as you help shape the future of software security at one of the world's largest and most influential companies.As a Lead Security Engineer at JPMorgan Chase within Cybersecurity and Technology...

  • Sales Assistant

    4 days ago


    Brooklyn, United States TGI Office Automation Full time

    **Sales Assistant** **Reports to**: Director of Sales **Position**: Full-Time (Non-exempt) **Location**:Brooklyn, NY **The TGI Story** A second-generation family-owned business for over 55 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today’s complex business issues. TGI offers...