Client Support Associate I

5 months ago

Irvine, United States Weedmaps Full time
Client Support Associate (Onsite - 5 days per week onsite in Irvine, CA)

Overview:

The Client Support Associate I will provide administrative and technical support to the internal sales team and clients.

This role will diagnose and resolve technical issues with our product suite and our third party partners; escalating to our support layers, including the support engineering team. This includes updating the client with a workaround or resolution until they are fully satisfied, keeping the assigned Account Executive and Account Manager informed of the pathway to resolution.

The Client Support Associate I will also provide administrative support by receiving cases through Salesforce and resolving them in a timely manner with exceptional quality. Tasks may include end-to-end review & execution of opportunities, updating account profiles, requesting credits, ad campaign configuration, creative asset collection, contract generation, and working with other departments to assist our sales team in the management of their accounts.

The impact you'll make:
  • Provide technical support (Tier-1) for the Weedmaps products
  • Adhere to standard operating procedure for technical support when working with internal cases
  • Execute opportunities through closed-won process in a swift and accurate manner
  • Validate opportunities inside our trust & safety guidelines
  • Maintain clear communication with the account team to support generating revenue. (e.g. monitor opportunities and proactively those in process)
  • Provide cross-functional communication between sales and the cross-functional teams including, but not limited to, support engineers and accounts receivable
  • Manage ad campaign set up and asset collection
  • Assist with large-scale account campaigns & activations
  • Conduct administrative changes in account configuration management tools
  • Participate in User Acceptance Testing, reporting defects, and analyzing issues in conjunction with the technology team
  • Perform additional projects, and tasks as necessitated by the normal flow of the business
What you've accomplished:
  • 1 year of experience in a B2B software support role
  • 1 year of experience in a technical support role
  • Exceptional written & verbal communication skills providing clear communication
  • A deep ability to multitask under tight timelines, excellent solutions oriented skills, interpersonal, and collaboration skills.
  • Efficient organizational skills and ability to multitask and prioritize in a high-volume, fast-paced environment
  • Ability to troubleshoot technical issues & think outside of the box and identify root causes
  • Resolve partner issues, identify and present workarounds, and communicate application enhancements
  • Strong technical aptitude in a SaaS environment
  • Experience troubleshooting and/or executing User Acceptance Testing in conjunction with the technology team
  • Capable of quickly adapting to new responsibilities and meeting new expectations
  • Develop and maintain a working knowledge of industry trends and regulations
  • Proficient with Salesforce & Google Workspace
  • Minimal oversight required once instructions are provided
  • Experience managing digital assets and checking compliance against internal specs
Bonus Points:
  • A passion for the cannabis industry and the desire to develop the culture
  • 2 years of experience in a B2B software support role
  • 2 years of experience in a technical support role
  • Develop and maintain a working knowledge of industry trends and regulations
  • Experience working in Google Ad Manager or other ad servers
  • Experience with designing, writing, editing and publishing articles for a help center
  • Account management experience
  • Experience with JIRA, Tableau
  • Bilingual written and verbal (Spanish)
The base pay range for this position is $22.60 to $24.04 per hour.

2024 Benefits for Full-Time, Regular Employees:
  • Physical Health benefits: Medical, Dental & Vision:
    • Employee - employer paid premium 100%
    • Company contribution to a HSA when electing the High Deductible Health Plan
    • For plans that offer coverage to your dependents, you pay a small contribution
  • Mental Health benefits:
    • Free access to CALM app for employees and dependents
    • Employee Training
    • Mental Health seminars and Q&A sessions
  • Basic Life & AD&D - employer paid 1x salary up to $250,000
  • 401(k) Retirement Plan (with employer match contribution)
  • Generous PTO, Paid Sick Leave, and Company Holidays
  • Supplemental, voluntary benefits
    • Student Loan Repayment/529 Education Savings - including a company contribution
    • FSA (Medical, Dependent, Transit and Parking)
    • Voluntary Life and AD&D Insurance
    • Critical Illness Insurance
    • Accident Insurance
    • Short- and Long-term Disability Insurance
    • Pet Insurance
    • Family planning/fertility
    • Identity theft protection
    • Legal access to a network of attorneys
  • Paid parental leave
Why Work at Weedmaps?
  • You get to work at the leading technology company in the cannabis industry
  • You get to play a meaningful role in helping to advance cannabis causes, including helping improve the lives of patients who rely on the benefits of cannabis
  • You get an opportunity to shape the future of the cannabis industry
  • You get to work on challenging issues in a collaborative environment that encourages you to do your best
  • You get to work in a casual and fun environment; no fancy clothes required, but you are free to dress to the nines
  • Generous PTO and company holidays
  • Numerous opportunities and tools to learn and grow your professional skills
  • Endless opportunities to network and connect with other Weedmappers through speaker series, Employee Resource Groups, happy hours, team celebrations, game nights, and much more
Weedmaps is an equal opportunity employer and makes employment decisions on the basis of merit. The Company prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion and religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. The Company also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Applicants are entitled to reasonable accommodations under the terms of the Americans with Disabilities Act and applicable state/local laws, unless the accommodation presents undue hardship. Please email us at peopleoperations at weedmaps.com if you would like to confidentially discuss a potential accommodation during the interview process.

About Weedmaps:

WM Technology, Inc.'s (Nasdaq: MAPS) mission is to power a transparent and inclusive global cannabis economy. Now in its second decade, WM Technology has been a driving force behind much of the legislative change we've seen in the past 10 years.

Founded in 2008, WM Technology, is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business. The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business' tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry. Through its website and mobile apps, WM Technology provides consumers with the latest information about cannabis retailers, brands, and products, facilitating product discovery and driving engagement with our retail and brand customers.

WM Technology holds a strong belief in the power of cannabis and the importance of enabling safe, legal access to consumers worldwide. Since inception, WM Technology has worked tirelessly, not only to become the most comprehensive platform for consumers, but to build the software solutions that power businesses compliantly in the space, to advocate for legalization, social equity, and licensing in many jurisdictions, and to facilitate further learning through partnering with subject matter experts on providing detailed, accurate information about the plant.

Headquartered in Irvine, California, WM Technology supports remote work for all eligible employees. Visit us at www.weedmaps.com.

Notice to prospective Weedmaps job applicants:

Our team has been made aware of incidents involving LinkedIn, Telegram, and Facebook accounts impersonating Weedmaps recruiters. These individuals are attempting to use our company name to solicit payment from prospective candidates interested in applying for jobs at our company. Our team is actively working to combat these attempts, but in the meantime, please be mindful of the following:
  • Our recruiters will always communicate with candidates through an @weedmaps.com email address.
  • CORRECT: jlebowski@weedmaps.com
  • INCORRECT: jlebowski@gmail.com
  • Our recruiters will NEVER ask for or attempt to solicit payment from applicants in order to apply, interview, or work for Weedmaps.
  • If you are interested in a role at Weedmaps, please apply through our established channels.
  • Weedmaps Careers Page or LinkedIn

If you are unsure if a communication is legitimate, please contact our recruitment team at talentops@weedmaps.com and they will happily confirm for you. Thank you for your vigilance and we appreciate your interest in working with us

  • Client Associate

    4 weeks ago

    Irvine, United States Ultimate Staffing Full time

    The Client Manager will provide project management and administrative support to clients, focusing on building strong relationships and ensuring satisfaction. They act as the main point of contact between the company and clients, handling communicati Client Associate, Business Operations, Associate, Project Management, Client Relations, Customer Service,...

  • Client Associate

    7 months ago

    Irvine, United States Pacific Premier Full time

    The Client Associate is responsible for providing a full range of professional, technical, and general support to customers and Bank personnel. Provide excellent customer service to PPB Consumer and Business customers as well as internal Bank teams. Client Associate, Associate, Customer Service, Retail, Banking

  • Client Service Associate

    1 month ago

    Irvine, United States Stratos Wealth Partners Full time

    About Us:Stratos Wealth Partners is a leading financial advisory practice dedicated to providing personalized financial solutions to our clients. We prioritize exceptional service and strive to build lasting relationships based on trust and integrity.Position Overview:We are seeking a dedicated and detail-oriented Client Service Associate to join our dynamic...

  • Client Associate

    1 month ago

    Irvine, California, United States Pacific Premier Full time

    Job SummaryThe Client Associate is a key role at Pacific Premier, responsible for delivering exceptional customer service to our customers and internal teams. This position requires a strong ability to prioritize tasks, make informed decisions, and provide technical assistance to customers.Key ResponsibilitiesProvide exceptional customer service via phone,...

  • Client Accounts Payable Special Projects Associate

    4 weeks ago

    Irvine, California, United States FirstService Residential Full time

    Accounts Payable Special Projects AssociateAn Accounts Payable (A/P) Special Projects Associate is responsible for supporting the Client Accounts Payable department in various capacities. Key responsibilities include assisting internal and external clients with questions or problems associated with vendor invoices found in the duplicate, image, "ship to"...

  • Client Service Associate, Middle Market Banking

    6 months ago

    Irvine, United States JPMorgan Chase & Co. Full time

    Be a trusted advisor to our Commercial Bank clients. Manage multiple relationships with our clients to help provide support for any issues that may arise with the use of our complex treasury and cash management products and services.  As a Client Service Associate within the Commercial Bank, you will resolve client requests while working in partnership...

  • Cook I

    6 months ago

    Irvine, United States Contract Services Group, Inc Full time

    Cook I - Cocinero IA Cook is responsible for preparing all food items based on standardized recipes for the Restaurant/Dining Outlet Cafe Room Service Employee Cafeteria and Banquets while maintaining the highest standards to produce an appealing and appetizing product. He/she is also responsible for ensuring the cleanliness sanitation and safety in the...

  • Client Support Lead, West Coast

    6 months ago

    Irvine, United States Smart Energy Water Full time

    Client Support Lead, West Coast Apply now SUMMARY The Smart Energy Water has dynamic, success-driven, team-oriented and committed environment to address world’s #1 challenge for energy sustainability and water conservation working with Energy &Utilities industry to educate, empower and engage globally everybody through #1 Energy & Water Cloud...

  • Summer Associate

    2 weeks ago

    Irvine, United States Capital Group Full time

    ‘I can succeed as a Learning Enablement Summer Associate at Capital Group.‘Our American Funds (AF) Service Groups‘ Learning Enablement (LE) team is passionate about creating and maintaining engaging training curricula to help our associates learn their role to deliver ‘Best in Class‘ customer value and service experience.As one of our Learning...

  • Client Manager

    4 months ago

    Irvine, United States Gallagher Full time

    Introduction: Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock...

  • Procurement Specialist I CA

    1 week ago

    irvine, United States TalentBurst Full time

    Job Title: Procurement Specialist I Duration: 6 month assignment with potential for a 2-3 month extension after that. Location: Irvine, CA (Hybrid (working from office 3 days a week) JOB SUMMARY This position is responsible for providing customer service and support to Client teammates who manage the procurement of products and/or services used in dialysis...

  • Global Executive

    1 month ago

    Irvine, California, United States KPMG Full time

    Business Title: Global Executive & Private Client Group Senior AssociateRequisition Number:Function: Tax ServicesArea of Interest:State:CACity: IrvineDescription:At KPMG, you can become an integral part of a dynamic team at one of the world's top tax firms. Enjoy a collaborative, future-forward culture that empowers your success. Work with KPMG's extensive...

  • Procurement Specialist I CA

    7 days ago

    Irvine, United States Talentburst Full time

    Job Title: Procurement Specialist IIn order to make an application, simply read through the following job description and make sure to attach relevant documents. Duration: 6 month assignment with potential for a 2-3 month extension after that. Location: Irvine, CA (Hybrid (working from office 3 days a week) JOB SUMMARY This position is responsible for...

  • Senior Client Manager

    4 months ago

    Irvine, United States Gallagher Full time

    Introduction: Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock...

  • Quality Assurance Analyst I

    4 weeks ago

    Irvine, California, United States Stewart Full time

    Transform a company and an industry as a Quality Assurance Analyst I at Stewart. You'll be part of a diverse and equitable work environment that reflects the customers we serve. We invest in your career journey because we understand that as you grow so does our company.As a Quality Assurance Analyst I, you will provide testing solutions and manage testing...

  • Cook I

    2 months ago

    Irvine, United States Sodexo Full time

    Location: Manufacturing Company - 43145001Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.What We Offer*:Flexible and supportive work...

  • Client Service Representative

    4 weeks ago

    Irvine, California, United States Stratos Wealth Partners Full time

    About Us: Stratos Wealth Partners is a leading financial advisory practice dedicated to providing exceptional financial solutions to our clients. We prioritize personalized service and strive to build lasting relationships based on trust and integrity. Position Overview: We are seeking a dedicated and detail-oriented Client Service Associate to join our...

  • Veterinary Client Service Coordinator

    1 month ago

    Irvine, United States BluePearl Full time

    **BluePearl Pet Hospital is hiring an extraordinary Client Service Coordinator.** + Are you an excellent customer service professional? + Do your peers turn to you for advice, guidance, comfort, and support? + Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals? If you are seeking an opportunity with a team...

  • Account Executive I

    4 weeks ago

    Irvine, California, United States Weedmaps Full time

    About the RoleWe are seeking a highly motivated and results-driven Account Executive I to join our team at Weedmaps. As an Account Executive I, you will be responsible for driving client growth and satisfaction by identifying opportunities and optimizations, heading off and minimizing churn, and driving billing collection efforts.Key ResponsibilitiesManage a...

  • Ultrasound Technologist I

    4 weeks ago

    Irvine, California, United States Hoag Memorial Hospital Presbyterian Full time

    Job Summary:As an Ultrasound Technologist I at Hoag Memorial Hospital Presbyterian, you will play a vital role in providing high-quality diagnostic ultrasound images to aid in patient care. Under the direction of the technical supervisor and medical director, you will demonstrate competency and proficiency in all skills required to perform level I routine...