Systems Engineer

4 weeks ago

Sarasota, United States THRIVE Full time

Will work from the Sarasota office 3x per week

About Us

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE

Position Summary:

At Thrive, a Systems Engineer will have responsibility for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. A Systems Engineer will be taking escalation tickets from Technical Support Engineers as well as maintaining communication with the client throughout the technical troubleshooting process.

Responsibilities

  • Ability to handle diverse computing environments in a wide cross section of business clients
  • Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
  • Perform rapid analysis of workstation /server level incidents and consistently demonstrate the ability to determine the cause
  • Provide consulting to clients on certain applications, Thrives' best practices, and general computing processes
  • Troubleshoot and resolve high level workstation, server and network incidents while following Thrives' Standard operating procedures
  • Sets client expectations appropriately throughout the troubleshooting process
  • Utilizes appropriate software utilities, Thrives' Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents
  • Monitor the service desk service board for escalated service tickets
  • Prioritize tickets escalated from Technical Support Engineers
  • Ensure that open service tickets are escalated and addressed appropriately from Technical Support Engineers
  • Follow Thrives' best practices for escalating tickets from Technical Support Engineers
  • Escalate when necessary to next level engineer for further review/troubleshooting
  • Communicate steps taken during troubleshooting and resolutions through clear non-technical communication, or by utilizing the appropriate level of technical jargon
  • Demonstrate the correct level of urgency while resolving client incidents
  • Resolution of incidents related to, but not limited to the following:
  • Mail Application/Office 365 issues
  • Client/Server Connectivity issues (per SOP)
  • Time Sensitive and VIP Workstation incidents
  • File Restores
  • Remote Access incidents (Citrix and Terminal Services)
  • Networked Printer Issues
  • Any Incidents escalated from Technical Support Engineers
Basic Qualifications
  • Bachelor's Degree, Technical Degree or equivalent work experience
  • Excellent problem solver; able to prioritize and coordinate between tasks
  • Three to four years desktop and/or server support experience
  • Self-motivated, has ability to work independently and in a team environment
  • Experience troubleshooting network configuration and hardware issues
  • Knowledge and experience with Microsoft Server and Workstation Technologies
  • Excellent written and oral communication skills
  • Ability to articulate technical information and convey to non-technical people
  • Excellent customer service skills
  • Is available to work after hours when necessary or for on call rotation if applicable
  • Ability to follow previously documented process while notifying management of variables that have not been clarified
Preferred Qualifications
  • Experience with Terminal Services & Citrix
  • Experience with monitoring and remote management tools
  • Experience with VMWare
  • Experience with Microsoft Exchange/Office 365
  • VMWare experience
  • Network+

  • Systems Engineer

    1 month ago

    Sarasota, United States Thrive Networks Inc Full time

    Job DescriptionJob DescriptionWill work from the Sarasota office 3x per weekAbout Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.  Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us...

  • Drone Systems Engineer

    2 days ago

    Sarasota, Florida, United States LumenierGetFPV Full time

    About the RoleWe are seeking a highly skilled and experienced individual to join our team as a Drone Systems Engineer. As a key member of our engineering team, you will be responsible for designing, developing, and implementing cutting-edge drone systems.Key ResponsibilitiesDesign and develop advanced drone systems, including flight control systems,...

  • Systems Engineer

    2 months ago

    Sarasota, United States DSE and WS Media Full time

    Job DescriptionJob DescriptionEducation: College or technical degree required.Advanced certification expected in one or more engineering roles: networking, Active Directory, firewalls, Citrix or VMWare virtualization.Experience: Minimum 4+ years; relevant specialties would include two or more of:VMWare ESX virtualizationCitrix/Xenapp desktop publishing and...

  • Senior Power Systems Engineer

    2 weeks ago

    Sarasota, Florida, United States Gpac Full time

    Senior Electrical Engineer Position OverviewA prominent engineering consultancy is in search of a talented Senior Electrical Engineer to enhance their team. The successful candidate will demonstrate a commitment to achieving excellence and surpassing client expectations. This role presents the chance to engage in complex projects within urban settings,...

  • Building Systems Technician

    1 week ago

    Sarasota, Florida, United States Benderson Development Company, LLC Full time

    Building EngineerCompany: Benderson Development Company, LLCBenderson Development Company, LLC is a prominent real estate firm recognized for its extensive portfolio throughout the United States. The company is celebrated for its forward-thinking approach, deep industry knowledge, and remarkable expansion.Position OverviewConduct maintenance and repairs on...

  • Mechanical Engineer

    2 months ago

    Sarasota, United States Equiliem Full time

    This is a HYBRID role (Tampa, FL or Fort Meyers, FL)The Mechanical Engineer position is responsible for the engineering and design of the HVAC and plumbing systems in various types of facilities.- Design and Construction Activities- Project Delivery Methods: Traditional Design-Bid-Build and Alternative Conceptual-Bid-Build.- Facility Types: Power Generation...

  • Building Engineer

    3 months ago

    Sarasota, United States Benderson Development Company, LLC Full time

    Job DescriptionJob DescriptionBuilding EngineerBenderson Development is one of America’s largest privately held real estate companies, with a portfolio that includes more than 800 properties totaling over 50 million square feet in 40 states. The diverse Benderson portfolio includes retail, office, industrial, hotel, residential, and landholdings. With over...

  • Product Engineer

    3 weeks ago

    Sarasota, United States The Staffing Resource Group Inc Full time

    Production EngineerSalary: $60k-$65k Location: Sarasota, FL Industry: Aerospace/Manufacturing Employment Type: Direct Placement Overview: We are searching for a qualified Product Engineer to join our client s growing team! The successful candidate will be responsible for the support and improvement of Legacy Product and New Product for the Distribution...

  • Product Engineer

    1 month ago

    Sarasota, United States The Staffing Resource Group Inc Full time

    Production EngineerSalary: $60k-$65k Location: Sarasota, FL Industry: Aerospace/Manufacturing Employment Type: Direct Placement Overview: We are searching for a qualified Product Engineer to join our client s growing team! The successful candidate will be responsible for the support and improvement of Legacy Product and New Product for the Distribution...

  • Part-Time On Call Building Engineer

    3 months ago

    Sarasota, United States Bevara Building Services Full time

    Job DescriptionJob DescriptionAbout BevaraAt Bevara, we are completely focused on giving our team members the tools and support needed to achieve their professional goals. We have an incredibly dynamic and interactive team-focused culture. Bevara encourages a healthy work-life balance and we’re proud to say we work hard and play hard!About the PositionWe...

  • Part-Time On Call Building Engineer

    3 months ago

    Sarasota, United States Bevara Building Services Full time

    Job DescriptionJob DescriptionAbout BevaraAt Bevara, we are completely focused on giving our team members the tools and support needed to achieve their professional goals. We have an incredibly dynamic and interactive team-focused culture. Bevara encourages a healthy work-life balance and we’re proud to say we work hard and play hard!About the PositionWe...

  • Manufacturing Engineer

    4 weeks ago

    Sarasota, United States The Heico Companies Full time

    POSITION SUMMARY: As the manufacturing engineering specialist, you will be responsible for evaluating and execution of manufacturing process, workflows, space requirements, and driving continuous improvements on ongoing projects. This role requires a strategic thinker with strong technical expertise, project management skills, and the ability to work as part...

  • Unreal Engine

    3 months ago

    Sarasota, United States Imerza Full time $80,000 - $200,000

    About IMERZA:Imerza is a fast-growing experiential software company & visualization studio that specializes in real estate development, virtual production, and VR/AR. We are a highly skilled and friendly team working on some really exciting projects. If you share our passion for design, art, and technology, we'd love to hear from you.Job Summary:We are...

  • Lead Electrical Engineer in Aerospace

    2 weeks ago

    Sarasota, Florida, United States Jobot Full time

    Exciting Opportunity in Electrical Engineering - **Aerospace Sector**About Us:We are a premier manufacturer specializing in aerospace electronics, dedicated to providing innovative solutions tailored for the aviation sector. Our commitment to excellence and adherence to rigorous industry standards positions us as a reliable partner for aerospace enterprises...

  • Engineer

    4 weeks ago

    Sarasota, United States Embassy Suites by Hilton Sarasota Full time

    Job Details Job Location:    Embassy Suites Sarasota - Sarasota, FL Position Type:    Full Time Salary Range:    $17.00 - $17.00 Hourly Travel Percentage:    Negligible Job Shift:    Any Job Category:    Engineering DescriptionOverview: A Kolter Hospitality Maintenance Engineer delivers service excellence and facilitates a positive...

  • Engineer

    3 months ago

    Sarasota, United States The Westin Sarasota Full time

    Job Details Job Location:    The Westin Sarasota - Sarasota, FL Position Type:    Full Time Salary Range:    $18.00 - $18.00 Hourly Travel Percentage:    Negligible Job Shift:    Any Job Category:    Engineering DescriptionOverview: A Kolter Hospitality Maintenance Engineer delivers service excellence and facilitates a positive guest...

  • Lead Electrical Engineer in Aerospace

    2 weeks ago

    Sarasota, Florida, United States Jobot Full time

    Exciting Electrical Engineering Role - **Aerospace Sector**This position is hosted by Jobot.About Us:We are a premier Aerospace Electronics Manufacturer dedicated to providing innovative solutions for the aviation sector. Our team's proficiency, combined with our commitment to adhering to rigorous industry standards, guarantees that our products consistently...

  • Lead Electrical Engineer in Aerospace

    2 weeks ago

    Sarasota, Florida, United States Jobot Full time

    Exciting Opportunity in Electrical Engineering - **Aerospace Sector**About Us:We are a premier Aerospace Electronics Manufacturer dedicated to providing innovative solutions for the aviation sector. Our team's proficiency, combined with our commitment to adhering to rigorous industry standards, ensures that our products consistently surpass expectations,...

  • IT QA Automation Engineer

    4 weeks ago

    Sarasota, United States Boar's Head Brand Full time

    Hiring Company: Delicatessen Services Co., LLCOverview:The Automation Engineer will be responsible for designing and developing the automated scripts/functionality using a hybrid framework. The Engineer will work closely with cross functional team member (Business Analyst, QA Analyst, Business SME, Developers) to understand the functionality to be...

  • Product Development Engineer

    20 hours ago

    Sarasota, Florida, United States Safran Electrical & Power Full time

    Job SummaryThe ideal candidate will be responsible for supporting and improving Legacy Product and New Product for the Sarasota Distribution Components product lines. This role will involve conducting engineering assignments, including design analysis and re-design of existing products and components to reduce product costs and improve quality.Key...