Deskside Support Technician

3 weeks ago

New York, United States Cynet Systems Full time

Job Description:Pay Range $19 - $24 Perform Installs, Moves, Adds, and Changes (IMACDs) of hardware and software. Become familiar with the companys infrastructure, key contacts, and escalations procedures as relates to other teams in the business. Demonstrate outstanding understanding and communication skills when working with clients. Perform break-fix support for a wide range of hardware, software, and mobility issues. Knowledge of popular operating systems, software applications, and remote connection systems. Sales support during business hrs. and outside business hrs. ( weekends, holidays). Supporting user needs related to desktops, laptops, mobile devices, printers, VOIP phones, and the like for both in-office and home/remote office needs. Provisioning, configuring, delivering, and setting up equipment, ensuring proper functionality and connectivity of all devices, and participating in equipment moves and changes. Working with internal IT teams to ensure the highest level of service delivery to the user community. We are installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting and maintaining Mobile Devices. Proven work experience with SCCM/Intune Good to have Good to have Mobile Device Management. Good to have Mac OS knowledge. Experience with endpoint management software platforms, desktop provisioning technologies, and PXE. Proficiency with Windows printing and scanning operations, including installation and support of network and office devices. Proficiency with mobile devices, including enterprise software activation, troubleshooting, and support. Strong customer service and communication skills. The ability to work in a fast-paced environment, coordinating workflow and multiple tickets/tasks. Preferred Skills and common tasks on the job:Experience-based Windows 10 support and Apple Devices: BitLocker encryption. Configuration/imaging. Crash/BSOD resolution. Installation environment. General Windows OS and IOS Troubleshooting: AirWatch for Apple. Hardware Support and Troubleshooting: Troubleshooting hardware issues. Replacing desktop/laptop hardware. Installation of peripheral devices. Microsoft Office Proficiency: Proficiency in Word, Excel, Skype, Outlook, Access, and PowerPoint (usage and support). Visio, Project (consent). Able to create documentation and contribute to KB articles. O365 support. Basic Network Troubleshooting: Experience working with basic network hardware (switches). Troubleshooting connectivity issues. Thorough understanding of wireless/wired networks. Customer Service Skills: Comfortable working with people in a professional setting. Able to provide a calming demeanor with the customer to reach a positive conclusion.

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