L2 Deskside Support

2 weeks ago


New York, United States Tekskills Full time

Job Title: L2 Deskside Support

Location: Midtown, NY 10022 (Onsite)

Duration: 12+ Months

Job description

  • years of progressive experience in the desktop environment.
  • knowledge and understanding of Windows desktop operating systems and intermediate knowledge and understanding of APPLE MAC systems.
  • ability to perform complex troubleshooting / analysis of PC hardware, operating systems, and office automation software, with expert level knowledge in at least one area of specialization.
  • knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks.
  • to perform troubleshooting and analysis of PC hardware, PC operating systems (Windows 2007, Windows 10) and office automation software, with expert level knowledge in at least one area of specialization.
  • ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software.
  • Video setup and troubleshooting skills, Intermediate knowledge of MS TEAMS, Zoom integration, configuration.
  • to perform troubleshooting and analysis of Microsoft Office Suite of products including versions 2007, 2010, Office 365.
  • knowledge and understanding of LAN environments
  • knowledge of communication protocols
  • knowledge of PC-to-Mainframe access.
  • knowledge of LAN based e-mail systems (e.g., Outlook, MS Exchange) Creativity and advanced problem-solving skills that lead to effective solutions to complex and varied problems.
  • demonstrated ability to encourage and model positive cross-team partnerships. Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software.
  • of printer Maintenance.

Preferred Qualifications

  • degree in Business or Computer Science
  • Certified Systems Engineer (MCSE)

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