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Customer Service Representative

1 month ago

Bellevue, United States Tesla Full time

The Tesla Collision Repair Program is looking for a Collision Customer Service Representative to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Internal Collision Center in all aspects of its Authorized Collision Program.

Responsibilities

  • Work scheduling maintenance
  • Vehicle arrival preparation
  • Customer communication and expectations
  • Rental coordination and hand off
  • Vehicle status updates
  • Material and supplies reordering
  • Repair review and delivery
Requirements
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
  • Must be willing to train others
  • Ability to work independently in limited supervision environments
  • Microsoft Office experience, preferred
  • Excellent written and verbal communication skills as well as the ability to follow instructions
  • Certificate from Vocational School in Collision Repair, preferred
Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • LGBTQ+ care concierge services
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program
    • Expected Compensation

      • Customer Service Representative - $17.48 - $26.22/hour
      • Customer Service Representative - $19.00 - $28.50/hour
      • Customer Service Representative - $21.28 - $31.92/hour
      • Customer Service Support IV - $26.60 - $39.90/hour
      • Lead Customer Service Support - $30.40 - $45.60/hour
      + cash and stock awards + benefits for all levels

      Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.