Call Center Representative

2 weeks ago

Albuquerque, United States Nusenda Full time

Nusenda Credit Union is dedicated to excellent member service and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more

Thank you for your interest in joining the Nusenda team

We are currently seeking a Call Center Representative. You'll be responsible for servicing members and potential members in a contact center environment via phone calls. You will provide quality service on transactions and problem resolution. You'll educate members on the benefits of appropriate products or services that align with their financial needs. You will provide basic guidance for online and mobile banking navigation, including payment portal needs. You'll assists with general knowledge for in-person transactions and branch location options.

What you'll do:

  • Assist existing and potential members with telephone requests.
  • Answer questions regarding services and products to resolve problems.
  • Identify opportunities to educate members on appropriate services that align with financial needs.
  • Maintain compliance with regulations, policy, controls, and security procedures.
What you'll need:
  • One to Five years of similar or related experience
  • High school education or GED
Key Skills and Experience:
  • Able to handle multiple responsibilities, meet deadlines, deal with sensitive information and handle problem resolution.
  • Effectively communicate with customers appropriately in person, email etc.
  • Experience in multi-tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service.
  • Knowledgeable in Microsoft Office and all internal systems.
  • Ability to adapt quickly to change and proactively communicate.

Positions starting at $18.00 per hour

Call Center Hours of operation are: Monday-Friday 7:30am-6:00pm. Saturday 8:00-3:00pm.
Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

  • Call Center Representative

    3 weeks ago

    Albuquerque, United States Ajilon Full time

    Ajilon - JobID: 93ADC421-0437-4E82-9FFE-E9244196C4A7 [Call Center Representative] As a Call Center Representative at Ajilon, you'll: Receive high volume inbound calls (50-100 calls daily); Answer customer questions or direct them to the correct people; Perform light troubleshooting of mechanical or electrical products; Assist customers with payments over the...

  • Call Center Representative

    4 weeks ago

    Albuquerque, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionLHH seeks a bilingual Call Center Representative in Albuquerque, NM!Duties and ResponsibilitiesAnswers all incoming calls in a prompt and courteous manner.Obtain patient demographics, insurance information and requested procedure data from various sources (MI, EPIC and PenRad) to reserve a scheduled appointment time.Places...

  • Call Center Representative

    4 weeks ago

    Albuquerque, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionLHH seeks a bilingual (Spanish Speaking) Call Center Representative in Albuquerque, NM for a healthcare provider. Duties and ResponsibilitiesAnswers all incoming calls in a prompt and courteous manner.Obtain patient demographics, insurance information and requested procedure data from various sources (MI, EPIC and PenRad) to...

  • Call Center Representative

    3 weeks ago

    Albuquerque, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated Customer Service Representative - Remote (New Mexico)Title:                      CSR – Call Center RepresentativeDuration:             1+ month (Very high possibility of extension up to 2 years)Location:             Remote (New...

  • Customer Service/Call Center Representative

    2 weeks ago

    Albuquerque, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionCustomer Service/Call Center RepresentativeLHH Recruitment Solutions is partnering with an insurance company in Albuquerque. This company is looking for a customer service representative to join their team. This job is contract for now, but absolutely has potential to turn into something more permanent. The schedule is...

  • Customer Service Representative

    2 weeks ago

    Albuquerque, United States BCforward Full time

    Customer Service Representative - Call Center BC forward is currently seeking a highly motivated Customer Service Representative - Remote (New Mexico). Position Title: Customer Service Representative Location: Remote (New Mexico). Anticipated Start Date: December 2nd 2024 Please note this is the target date and is subject to change. BCforward will send...

  • Customer Service Representative

    2 weeks ago

    Albuquerque, United States BCforward Full time

    Customer Service Representative - Call Center BCforward is currently seeking a highly motivated Customer Service Representative - Remote (New Mexico).Position Title: Customer Service Representative Location: Remote (New Mexico). Anticipated Start Date: December 2nd 2024 Please note this is the target date and is subject to change. BCforward will send...

  • Customer Service Representative

    3 weeks ago

    Albuquerque, United States BCforward Full time

    Customer Service Representative - Call Center BCforward is currently seeking a highly motivated Customer Service Representative - Remote (New Mexico). Position Title: Customer Service RepresentativeLocation: Remote (New Mexico).Anticipated Start Date: December 2nd 2024 Please note this is the target date and is subject to change. BCforward will send...

  • Call center Agent

    6 days ago

    Albuquerque, United States Randstad North America, Inc. Full time

    As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every s Call Center, Agent, Business Partner, Insurance, Staffing

  • Call Center Representative-Health Plan

    4 weeks ago

    Albuquerque, United States Presbyterian Healthcare Services Full time

    Responds to questions or issues from PHP members and providers about insurance benefits, coverage, or premiums (Turquoise Care, Commercial, IBAC, Medicare) with regard to: eligibility and demographic changes; ID card request and issuance; PCP assignm Health, Resident, Call Center, Representative, Healthcare, Benefits

  • Call Center Agent

    3 weeks ago

    Albuquerque, United States BCForward Full time

    Job DescriptionJob DescriptionWho can Apply: Only candidates who are in New Mexico can apply for this roleTitle: CSR – Call Center RepresentativeDuration: 1+ month (Very high possibility of extension up to 2 years)Location: Albuquerque, New MexicoProject Operation Hours: M-F, 8-hour shifts between 7:30 am - 6:00 pm MST Job Responsibilities:Answer incoming...

  • Call Center Agent

    3 weeks ago

    Albuquerque, United States BCForward Full time

    Job DescriptionJob DescriptionTitle: CSR – Call Center RepresentativeDuration: 1+ month (Very high possibility of extension up to 2 years)Location: Remote/Albuquerque, New MexicoProject Operation Hours: M-F, 8-hour shifts between 7:30 am - 6:00 pm MST Job Responsibilities:Answer incoming phone calls, chats, and/or emailsConduct outreach phone calls and/or...

  • Call Center Lender

    2 weeks ago

    Albuquerque, United States Nusenda Full time

    Nusenda Credit Union is dedicated to excellent member service and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values. As an employer of choice, we invest in people and...

  • Receptionist-Call Center

    4 weeks ago

    Albuquerque, United States Presbyterian Healthcare Services Full time

    Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Greet customers entering establishment, determine nature and purpose of visit, and direct or escort them to specifi Receptionist, Call Center, Healthcare, Administrative, Benefits

  • Bilingual Contact Center Representative

    3 weeks ago

    Albuquerque, New Mexico, United States Sandia Laboratory Federal Credit Union Full time

    Job SummaryWe are seeking a highly skilled and bilingual Contact Center Representative to join our team at Sandia Laboratory Federal Credit Union. As a Contact Center Representative, you will be responsible for providing exceptional customer service to our members, responding to their inquiries, and resolving their issues in a timely and professional...

  • Customer Service Representative

    2 weeks ago

    Albuquerque, New Mexico, United States LHH Recruitment Solutions Full time

    Job Title: Call Center RepresentativeLHH Recruitment Solutions is seeking a highly skilled and bilingual Call Center Representative to join our team in Albuquerque, NM. As a Call Center Representative, you will be responsible for providing exceptional customer service to patients and medical offices, ensuring a seamless and efficient experience.Key...

  • Contact Center Representative/Hospital Operator

    2 months ago

    Albuquerque, United States Presbyterian Healthcare Services Full time

    Overview Now hiring a Contact Center Representative/Hospital Operator Serves as a 24/7 central communication center ensuring all routine, moderate, complex and emergent customer requests are answered and routed to the appropriate department in a timely manner. Responds immediately to critical patient care code calls by announcing information to clinical...

  • Bilingual Contact Center Representative

    1 month ago

    Albuquerque, New Mexico, United States Sandia Laboratory Federal Credit Union Full time

    Job SummaryWe are seeking a highly skilled and bilingual Contact Center Representative to join our team at Sandia Laboratory Federal Credit Union. As a key member of our contact center, you will be responsible for providing exceptional customer service to our members, resolving issues, and promoting our products and services.Key ResponsibilitiesProvide...

  • Customer Service Representative

    2 weeks ago

    Albuquerque, New Mexico, United States LHH Recruitment Solutions Full time

    Job OverviewLHH Recruitment Solutions is partnering with an insurance company in Albuquerque to fill a customer service representative position. This contract role has the potential to become permanent and offers a competitive hourly rate of $17-$19.As a Call Center/Customer Service Representative, you will be the primary point of contact for customers,...

  • Customer Service Representative

    1 month ago

    Albuquerque, New Mexico, United States LQ Digital Full time

    About the RoleLQ Digital is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our call center team, you will be responsible for providing exceptional service to our clients and their customers.Key ResponsibilitiesField calls from consumers and existing customers of our...