Customer Support Agent
3 months ago
Company Background
Founded in 2009, Midwest Equipment Sales ("MWE") is a rapidly growing developer, importer, and distributor of market leading products through two divisions: (1) aftermarket tracks and tires for the small and mid-size equipment industry (the "Tracks & Tires" division), and (2) outdoor power products, such as portable generators, pressure washers and battery products (the "OPE" Outdoor Power Equipment division). MWE markets its products primarily through e-commerce channels, both through its own website portal, as well as leading online retailers (such as Amazon, Lowe's, and Home Depot).
Requirements
Job Overview
We are looking for a Small Engine and Parts Customer Support Agent that can provide considerate and high-quality customer support via phone in topics such as warranty, technical support, and parts orders for small engines. Must be customer friendly, a team player and keep projects moving to meet deadlines.
Responsibilities and Duties
- Provide superior customer service
- Offer technical assistance and troubleshooting support
- Identify parts via part breakdown or customer description
- Ability to assist customers with product parts orders over the phone
- Process Warranty claims and provide relevant product information
- Document customer issues and follow up with customers if needed
- Customer service experience
- Small engine or automotive experience is a plus
- Display extensive product knowledge
- Strong attention to detail and precise documentation of each interaction
- Capability to ask pertinent questions based on customer descriptions to provide tailored solutions
- Proficient with basic computer skills
- High school diploma
- Strong benefits
- Competitive pay
- Casual atmosphere
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