Patient Navigator Coordinator

1 week ago

Houston, United States Chi Full time
Overview

The Dan L Duncan Comprehensive Cancer Center at Baylor St. Luke's Medical Center brings innovative treatments from lab to bedside faster than ever before to help stop cancer in its tracks. Set apart from other centers by its Comprehensive Cancer Center designation by the National Cancer Institute (NCI), the Dan L Duncan Comprehensive Cancer Center (DLDCCC) provides exceptional care to patients from all over the world. As one of only three NCI-designated Comprehensive Cancer Centers in Texas, the DLDCCC is one of the best in the country and is able to contribute vital advances to cancer research through national funding. Specialized health care providers, including oncologists and radiologists, at the DLDCCC are dedicated to understanding, preventing, and treating various types of cancer.

Baylor St. Luke's Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team's efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere else in the world. In our commitment to advancing standards in an ever-evolving healthcare environment our new McNair Campus is designed around the human experience-modeled on evidence-based practices for the safety of patients visitors staff and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care research and education. Our strong alliance with Texas Heart® Institute and Baylor College of Medicine allows us to bring our patients a powerful network of care unlike any other. Our collaboration is focused on increasing access to care through a growing network of leading specialists and revolutionizing healthcare to save lives and improve the health of the communities we serve.

Responsibilities

This position serves as a liaison between the Oncology Nurse Navigator, Physician care team, hospital ancillary departments and referral sources for patients who are referred for oncology or benign condition services. This position works in partnership with the nurse navigator to expedite the referral and evaluation process for potential oncology patients and/or coordinates important care appointments. This position also provides organizational support for oncology patients by ensuring receipt of test results, facilitating correspondence, appropriately triaging patient phone calls and maintaining records.

Essential Key Job Responsibilities
Coordinates the patient evaluation process for oncology patients by facilitating referrals, insurance verification, obtaining test results, scheduling appointments and ensuring timely communication is provided to all team members including the patients during the entire process. Identifies patients who are eligible for care and who may need a navigators services. Able to assess needs by asking patients questions to understand their needs and what may be preventing them from care and then further working to overcome those barriers. Initiates and follows through on pre-certification requirements, referrals and communication with patient's insurance company/PCP. Coordinates care through making appointments, helping patients get to them, and coordinating care between different healthcare providers. Organizes and maintains patient charts, obtaining correspondence and test results, and sorting results which need physician review prior to accessing care. Obtains and communicates clinical information from patients, families, medical record and other members of the health care team to nurse navigators and providers. Completes electronic documentation when providing navigation services, transitioning care, or ending navigation as well as the charge process associated with navigation point of service. Provides financial aid application for patients needing medication and medical care assistance. Demonstrates accountability for patient safety and reporting concerns in an accurate and timely manner to members of the team. Coordinates patient clinic experience and assists in facilitation of actual clinic visit. Offers emotional and educational support as appropriate to patients and their families.
Qualifications

Required Education and Experience:
  • High School Diploma/GED
  • Two years of relevant experience
Required Minimum Knowledge, Skills, Abilities and Training:
  • Computer skills required
  • Experience in a health care setting required and familiar with medical terminology
  • Requires excellent communication skills with members of the health care team, community facilities and vendors, and most important, patients and their family members
  • Demonstrates ability at self-direction, patient advocacy, follow through, and evaluation of services rendered.


Disclosure Summary:

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

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