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Counter Sales Lead

3 months ago

Gonzales, United States Watsco Full time
Here is what you will be doing as part of the team:

Objective

Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Lead Counter Sales Associate is responsible for providing excellent sales and service at the counter at one of our established wholesale HVAC distributorships that carries multiple brands of equipment, parts and supplies and handling elevated issues. The Lead must be conversant with and have a solid knowledge of the products sold at the Sales Center. The Lead will assist in supervising and training other Counter Sales Associates as well as assist management with daily operations. The ultimate goal of this role is to provide strong customer service in a sales oriented setting.

Duties and Responsibilities:

  • Represent GEMAIRE as a leader in the industry ensuring maximum sales.
  • Interact with internal and outside salespeople, vendors and contractors.
  • As directed by Sales Center Manager, responsible for preparing and completing weekly cycle counts, timely processing and return of in-warranty items to manufacturers, handling freight claims for missing or damaged equipment/supplies, handling of intra-store transfers and promoting sales of monthly specialty items.
  • As directed by Sales Center Manager, responsible for the prompt ordering and scheduling the arrival of equipment and supplies for resale; properly track incoming merchandise and special orders; and assist warehouse personnel when needed.
  • Maintain current knowledge of customer credit status and strict maintenance of credit codes on sales to customers.
  • Responsible for showroom merchandising and re-stocking product.
  • Assist in resolving customer relations problems with both dealers and end users.
  • Assist Territory Sales Managers with product information, availability, pricing and special factors when needed.
  • Complete sales order process for customers with efforts to up-sell associated items.
  • Perform other duties as assigned.
In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

About Us

Looking for a cooljob? Join an HVAC/R industry leader

For over 75 years Acme Refrigeration has been a full-service wholesaler of heating, ventilation, air conditioning, and refrigeration products. Acme was founded as a family-owned business in 1945 in Baton Rouge, Louisiana and steadily grew to 18 branch locations serving the state of Louisiana and extending into Mississippi. Today, Acme is an affiliate of Gemaire Distributors and a wholly-owned subsidiary of Watsco, Inc. (NYSE: WSO). Watsco is the largest independent distributor of heating, air conditioning, refrigeration equipment, parts and supplies in the industry.

We provide our HVAC/R contractor community with quality products from well-known manufacturers including Rheem, Comfortmaker, Friedrich, Tecumseh, Scotsman, Honeywell, and many more.

As a member of our team you will enjoy:
  • Exciting opportunities in a growing company with a national footprint
  • Great work hours First-shift, Monday-Friday with occasional Saturdays
  • Competitive pay
  • Paid time off
  • Medical, dental, and vision insurance
  • Company paid life and short-term disability insurance
  • 401(k) and Employee Stock Purchase Plan
  • Employee referral and purchase programs, tuition reimbursement more
Don't Leave Your Future Up in the Air
Apply for a COOL Job Today

Job Requirements

Required Qualifications:
  • Minimum 1+ year experience in HVAC, customer Service, warehousing/distribution or retail.
  • Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.
  • Proven success in sales and providing excellent customer service.
  • Strong interpersonal skills including sales, problem solving and customer service.
  • Ability to work independently, but meet assigned goals and objectives in designated time frames.
  • Ability to multitask and work in a fast paced environment.
  • A willingness to learn and grow with our Company.
  • Knowledge of Microsoft Office products.
  • Proven commitment to customer service and a safe work environment.
Preferred Qualifications:
  • Experience in a wholesale HVAC equipment supply house preferred.
  • Bachelor's or Associate's Degree preferred.
  • Bilingual (Spanish) preferred.


Physical Demands:

Sedentary - Lifting 0-10 pounds - Frequent

Light Lifting - 10-20 pounds - Frequent

Moderate Lifting - 20 to 50 pounds - Occasional

Heavy Lifting - 50 to 100 pounds - Occasional

Desk Work/Computer use/Telephone use - Frequent

Operating warehouse equipment, forklift, baseloid lift etc. - Occasional