Client Service Representative

3 days ago


Los Angeles, United States Western Veterinary Partners Full time

Laurel Pet Hospital is seeking a Client Service Representative to join our team Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, and committed to contributing to a team-focused environment.

This is a flexible, full-time, or part-time position, with 8 hour shifts and availability needed Monday-Saturday.

Full-time benefits and compensation:

  • Compensation: $20-23/hour, based on experience and skillset
  • Health package: Medical, dental, and vision insurance
  • Life insurance and disability
  • Employee Assistance Program
  • 401k options
Minimum qualifications and skillset:
  • 1-3 years of client service experience
  • Previous veterinary experience is required
  • Proficiency in the following skills:
    • Client service and communication
    • Welcoming and discharging patients
    • Managing phone lines
    • Over the counter sales and financial transactions
    • General front desk duties


Get to know our practice:

Laurel Pet Hospital is a good-hearted, community-based practice full of outgoing, respectful, and unique individuals. Our manta, "if they found a way to find us; we'll find a way to treat them," ensures we do whatever it takes to better serve the animals of West Hollywood's community. Our staff is comprised of multiple doctors and many of our team members have been with us for years (seriously-one of our technicians has been here since 1986) We primarily treat dogs and cats, though sometimes small animals like rabbits and the occasional potbelly pig will come through our doors. We proudly support the LGBTQ+ community, are AAHA-certified, and have a long, 70-year history of serving the LA/West Hollywood area.

We look forward to hearing from you

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