Sr. Customer Service Representative

18 hours ago

Elkins Park, United States MAXIMUS Full time

Description & Requirements Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you We are currently looking for Sr. Customer Service Representatives to support our CA Lifeline program. This position will help determine eligibility, handle inbound calls and other forms of communication This is a remote opportunity working Monday through Friday with an 8 hour shift between the hours of 7am and 7pm PST Why Maximus? - Competitive Compensation - Quarterly bonuses based on performance included - Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage. - Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion. - Tuition Reimbursement - Invest in your ongoing education and development. - Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Respond effectively to all forms of inbound and outbound contacts, provide responses to questions, and in specific instances, refer callers to the appropriate supervisor, county, or state agency representatives for service and/or when problems or concerns occur. - Investigate and resolve complex and escalated issues resulting from multiple channels. - Complete research of beneficiary contact history and report findings to management. - Process enrollment/dis-enrollment and other transactions as requested in accordance with production and quality goals and standards set for the position. - Maintain updated knowledge of the program including its policies and procedures as referenced in the employee manual and other policies adopted by corporate, the project, and/or client. - Maintain knowledge of contract compliance provisions. - Participate in special projects, as assigned. - Provide backup to the Central Operations production staff to include contact center, forms processing, research, and mail room functions. - Identify issues and/or problems affecting the Central Operations teams and promptly report to management. - Provide performance feedback to management team regarding team members. Recommend procedural or process changes to improve accuracy and/or efficiency. - Review knowledge base content for accuracy and make recommendations for improvements. - Participate in the development and delivery of training, as necessary. - processing eligibility determinations - answering web chat emails - other special projects as assigned Minimum Requirements - High school diploma or GED required and 1 years of relevant professional experience required, or equivalent combination of education and experience. - CA Lifeline agent experience of at least 6 months preferred - Familiarity with web chat email preferred - High volume call center experience preferred - Eligibility processing experience preferred - Ability to quickly move from project to project fluidly - Ability to work with minimal supervision EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Hourly Base Pay Minimum for this Position $ 17.00 Hourly Base Pay Maximum for this Position $ 20.00

  • Customer Service Representative

    9 hours ago

    Elkins Park, United States Always Best Care Senior Service Full time

    The Customer Service Telephony Representative primary function is to monitor and follow up on missed telephony calls. The Customer Service Telephony Representative will also answer the phone lines and triage calls. The Customer Service Telephony Representative is responsible for responding in a timely, professional, and courteous manner to customer inquiries...

  • Customer Service Representative

    1 week ago

    Elkins, West Virginia, United States Jodie Parrack - State Farm Agent Full time

    Job Title: Customer Service RepresentativeAre you a motivated and enthusiastic individual looking for a rewarding career in customer service? Do you have a passion for helping others and providing exceptional customer experiences? If so, we may have the perfect opportunity for you!Job Summary:We are seeking a highly skilled and dedicated Customer Service...

  • Customer Service Representative

    2 weeks ago

    Elkins, West Virginia, United States Jodie Parrack - State Farm Agent Full time

    Customer Service Representative Job Description **About the Role** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients. **Responsibilities** * Establish and...

  • Customer Service Representative

    4 weeks ago

    Elkins, West Virginia, United States Jodie Parrack - State Farm Agent Full time

    Customer Service Representative Job Description **About the Role** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients. **Responsibilities** * Establish and...

  • Customer Service Representative

    1 week ago

    Elkins, West Virginia, United States Jodie Parrack - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional customer experiences and helping our business grow through value-based conversations.ResponsibilitiesEstablish and maintain...

  • Customer Service Representative I

    6 days ago

    Elkins Park, United States Della Infotech Full time

    Duties: Duties Communicate and resolve inquiries with customers via email. Resolve product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution. Assist with facilitating returns or...

  • Customer Service Representative

    3 days ago

    Pinellas Park, Florida, United States FedEx Full time

    FedEx Service Agent Job DescriptionAs a Sr Service Agent at FedEx, you will be responsible for providing accurate information and assistance to customers. Your role will involve responding to inquiries, resolving problems, and selling company services.Key Responsibilities:Provide excellent customer service and supportRespond to customer inquiries and resolve...

  • Customer Service Representative

    4 weeks ago

    Elkins, West Virginia, United States Walgreens Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Walgreens. As a key member of our retail team, you will be responsible for delivering exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...

  • Customer Experience Representative

    3 weeks ago

    Monterey Park, California, United States Service King Full time

    Job Title: Associate Customer Experience RepresentativeWe are seeking a highly skilled and customer-focused Associate Customer Experience Representative to join our team at Service King. As a key member of our operations team, you will play a critical role in delivering exceptional customer service and ensuring a seamless repair experience for our...

  • Retail Sales Associate

    4 weeks ago

    Elkins, West Virginia, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate & Customer Service Representative to join our team at Wal-Mart Stores, Inc. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    4 months ago

    Estes Park, United States Domino's Pizza LLC Full time

    Customer Service Representative. Duties & Responsibilities:We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, prov Customer Service Representative, Customer Service, Representative, Restaurant, Retail, Service

  • Customer Service Representative

    5 months ago

    Winter Park, United States M. Coast Enterprise Full time

    The customer comes first within the hospitality industry and that is no exception at M. Coast. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...

  • Patient Service Representative

    2 months ago

    Elkins Park, United States Solis Mammography Full time

    Patient Service Representative - Part Time Looking to elevate your career? Join us! Location: Elkins Park, PA Hours: Part Time - Monday - Friday Here is what you will need: High School diploma; Two years of healthcare registration or customer service experience preferred; Basic knowledge of cash handling; Basic knowledge of medical terminology...

  • Customer Service and Field Marketing Representative

    3 months ago

    Elkins Park, United States FreedomPay Full time

    The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of...

  • Customer Service Representative

    3 weeks ago

    Shavano Park, Texas, United States Circle K Full time

    {"title": "Customer Service Representative", "description": "Key ResponsibilitiesAs a Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service, operating the cash register, and making purchase suggestions to customers. You will also have the opportunity to gain entry-level management experience by...

  • Customer Service Representative

    1 week ago

    Lexington Park, United States VCA Animal Hospitals Full time

    We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, w Customer Service Representative, Customer Service, Representative, Client Service, Animal Care, Retail

  • Customer Service Representative

    4 weeks ago

    Baldwin Park, California, United States Wal-Mart Stores , Inc. Full time

    {"title": "Customer Service Representative", "content": "About the RoleWe are seeking a Customer Service Representative to join our team at Walmart. As a Customer Service Representative, you will play a major role in ensuring our customers have a positive experience when shopping with us.Key ResponsibilitiesProvide exceptional customer service by greeting,...

  • Customer Service Representative

    3 months ago

    Orange Park, United States VCA Animal Hospitals Full time

    VCA All Animal Hospital is hiring a Client Service Representative to join our team! About Us At VCA All Animal Hospital we are a small animal general practice, with 4 DVM's, and are AAHA accreditation. We offer boarding and bath services. This positi Customer Service Representative, Customer Service, Representative, Animal Care, Retail, Animal

  • Customer Service Representative

    1 week ago

    Litchfield Park, Arizona, United States Circle K Full time

    Customer Service Representative Job DescriptionCircle K is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing prompt and courteous customer service, resolving customer issues, and maintaining a clean and safe store environment.Key Responsibilities:Provide excellent customer...

  • Customer Service Representative

    6 days ago

    Pinellas Park, Florida, United States Gator Insurance Service Full time

    Job OpportunityGator Insurance Service is seeking a highly skilled and experienced licensed P&C Agent to join our team. As a key member of our agency, you will play a crucial role in providing exceptional customer service and driving business growth.Key Responsibilities:Provide support in obtaining, maintaining, expanding, and servicing customer...