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Patient Services Representative/Medical Assistant
2 months ago
Enjoy what you do while contributing to a company that makes a difference in people's lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice.The work we do building families offers stimulation, challenge, and personal reward.We have an immediate opening for a Full-Time Medial Assistant/Patient Services Representative to join our Richmond/Stony Point VA team. The schedule is Monday - Friday 6:30 am -4:30 pm with occasional weekends and holidays.This position will float to our Henrico office.How You'll Contribute:We always do whatever it takes, even if it isn't specifically our "job." In general, the Patient Services Representative is responsible for:Maintain patient accounts by obtaining, recording, and updating personal financial and insurance informationOptimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordinglySchedule appointmentsAddress customer/patient issues and insure effective short-term and long-term resolutionProvide timely feedback to the practice regarding service failures or patient concernsConsult with patients regarding their benefits, coverage and financial optionsGreet patients and visitors to the office and providing high level of customer serviceHigh volume of phlebotomyMaintain supplies for the blood drawing stationsEnsure lab specimens are sent to proper labsAssist physician or ultrasound technician with various proceduresTake vital signs and provide general clinical assistanceAssists with the clinical care of fertility patientsWhat You'll Bring:The skills and education we need are:High School diploma requiredStrong phlebotomy skillsMinimum of one year of prior experience in healthcare and familiarity with medical terminologyExperience working in an OB/GYN office is a plusStrong communication skills, independent worker, detailed-oriented, computer savvyHigh level of customer service essentialMore important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer:Competitive pay + bonusComprehensive trainingAbility to make an impact in the communities we serveAt Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally.Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) - guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our teamTo learn more about our company and culture, visit here.
