Client Care Coordinator- Sports Rehab

1 day ago


Fairfax, United States AEG Full time

CLIENT CARE COORDINATOROUR MISSION:Resurgent Sports Rehab partners with sports facilities, teams, leagues, and individuals to provide immediate care to athletes. We exist to provide accessible, pro-caliber care to athletes of all levels. We are a growing company and quickly rising to become the community's go-to sports rehab team. We are passionate about delivering consistent results to youth and adult athletes, enabling them to return to sport without surgery, pain medications, or injections. We have a current opportunity for a full time Client Care Coordinator who will be an important member of our team. The Client Care Coordinator is in charge of client lead conversions, optimizing the client experience, and administrative tasks.WHO WE ARE LOOKING FOR:Ideal candidates take initiative, have a love for working with people, enthusiasm about our mission, are detail-oriented, and enjoy being team players. No prior experience is required, but experience in sales or marketing is a plus.JOB DUTIES:Convert potential leads into initial evaluationsConnect with clients to pre-frame their onsite experience, identify goals, and determine best approach for optimal careGreet patients professionally both in person and on the phoneQuickly answer calls, emails, and texts or properly refer questions and issuesOptimize provider schedules and patient satisfaction with efficient schedulingNotify providers of patient arrivalsComfort patients by anticipating anxieties and effectively answering questionsEnsure availability of treatment information by retrieving and updating patient recordsVerify financial records, ensure accuracy of charges, and collect client paymentsMaintain office supply inventoryby anticipating needs and expediting ordersAssist with insurance verification per client requestParticipate in weekly staff meetingsScan, fax, file and assisting with other administrative tasks including but not limited to check deposits and mailing out packagesAssist in outreach including social media. referral source management, and event executionMaintain a clean office environmentJOB QUALIFICATIONS:Communication skills to converse clearly over the telephone and in personSales skills to optimize client lead conversionOrganization and time management to manage a variety of tasks effectivelyAttention to detail to schedule patients correctly and communicate scheduling difficulties with providersTechnological skills, such as using word processing and spreadsheet programs to track dataInterpersonal skills to interact positively with patients and staffBENEFITS:Medical Insurance CoverageShort term disabilityAflac Supplemental insurance plans- vision, dental, accidental, and more21 Paid Days off per year (6 Holidays/ year, vacation starting at 15 days/year) plus 6 sick days/year401KSemi-flexible scheduleWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.



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