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Front Desk Supervisor
1 month ago
As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement. The Front Desk Supervisor is responsible for managing guest and front office operations. You will assist with check-in, check-out, respond to guest requests and complaints, and act as manager on duty as assigned. You will be focused on optimizing each guest’s experience by living out our company purpose of “hospitality from our family to yours.” Benefits for full-time associates 2 weeks of vacation pay your first year 4 sick days/year 2 hours paid volunteer time/month Holiday pay Medical, dental, and vision insurance plan options Short term disability, long term disability, and life insurance plan options 401k retirement plan Discounts on hotel rooms worldwide Direct deposit payroll Responsibilities Demonstrates a dedication to superior guest services at all times Perform daily property walks to inspect condition and cleanliness of all rooms and public areas of the hotel. Report maintenance problems by completing work orders Recruit, interview, hire, and train new front desk associates Prepare work schedules based on the hotel’s forecasted business demands and track attendance Conduct associate performance reviews Ensure all associates maintain a professional image including being in proper uniform with proper name tags visible at all times Coordinate with other departments as necessary to resolve service requests or problems Ensure guest safety by following established security procedures including emergency procedures, key security, and protecting guest and company confidential information. Provide ongoing training and coaching for all front desk team members Work closely with the General Manager, Director of Sales, and all Front Office staff to ensure proper room inventory and rate controls Maintain accurate and complete bank records and other procedures to ensure complete and timely collections Maintain cleanliness of the front desk, lobby, market, and back office areas Maintain accurate records and safeguard all market items Responsible for the management of Accounts Receivable, City Ledger, and Guest Ledger Certified to clean and inspect guest rooms to ensure quality standards are being met Ensure that budgeted expense goals are met through proper usage and control of supplies and labor Greet each guest that you encounter during your shift with a friendly smile. Ensure uniform and personal appearance are clean and professional. Follow hotel procedures for reporting and turning in lost and found articles. Coordinate with other departments as necessary to resolve service requests or problems. Ensure guest and associate safety by following established security procedures including emergency procedures, key security, and protecting guest and company confidential information. Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Qualifications Minimum 2 years' experience working in hotel guest services such as front desk or night audit Minimum 2 years supervising or managing a team This position is on their feet for the majority of their shift and requires a great deal of standing, walking, bending, stretching, pushing, lifting, pulling, and attention to detail. Excellent verbal and written communication skills. Must have proficient computer and keyboard skills. Ability to be on call at all times and work a flexible schedule to include mornings, days, evenings, overnights, weekends, and holidays. *Employment is conditional on candidate's successful completion of pre-hire drug and background screening* Naples Hotel Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. #J-18808-Ljbffr
