Patient Services Rep

3 weeks ago

Oklahoma City, United States Ardent Health Full time

Overview

Join our team as a

day shift

,

full-time

,

Patient Services Rep

in

Tulsa, OK . Fulf

illing your purpose begins here: People First,

Always

.

Here’s

how we take care of our people: Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee

assistance

program and more

. Your team is bigger than your department: Utica Park Clinic, founded in 1982, is a multi-specialty medical group with more than 300 employed physicians and advanced practice providers representing over 25 specialties across 80 plus clinics in Oklahoma. We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.

Responsibilities

Welcome patients and visitors by greeting them promptly and providing them courteous customer service.

Answer phone courteously, schedule/cancel appointments, take accurate messages and direct calls to the appropriate staff members.

Review face sheet with patient at time of visit and has patient sign sheet verifying information.

Maintain patient accounts by obtaining, recording and updating personal, financial and insurance information into Epic.

Receive payment for co-pays, co-insurance, and outstanding balances.

Complete same day data entry (TES) including use of proper ICD-10 and CPT codes, balancing bank deposit against charges posted and correcting all coding and registration edits.

Monitor and maintain waiting room and work area to ensure a clean and professional environment.

Is knowledgeable of the location and contents of the SDS manual.

Limit access to patient/employees information on a job related need to know basis.

Demonstrate effective verbal and written communication.

Qualifications

Job Requirements: High School Diploma or GED Preferred Job Requirements: Previous customer service experience Previous medical office experience

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