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Healthcare Operational Excellence Manager

4 months ago

Waltham, United States InterWell Health Full time

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare-with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us

Join Interwell Health as a catalyst for positive change and innovation in healthcare operations As a Healthcare Operational Excellence Manager, you'll champion continuous improvement and innovation to help achieve our strategic goals. Partnering closely with our Healthcare Operations team, you'll craft solutions, roll out impactful changes, and refine processes to enhance outcomes. You'll inspire a culture of excellence by actively seeking feedback and analyzing your impact. Representing Healthcare Operations in cross-functional discussions, you'll ensure their priorities shine and challenges are tackled head-on. Your impact will help improve patient health outcomes and reduce the total cost of care.

What You Will Do:

  • Become a trusted collaborator of the Healthcare Operations teams impacted by your projects, gaining context on their goals, challenges, motivators, and readiness for change
  • Support the Healthcare Operations leadership team by leading projects or workstreams as needed
  • Conduct discovery on operational improvement opportunities, scope solutions and seek feedback from SMEs, and develop rollout plans
  • Conduct rollout of operational change from your projects, and monitor/respond to the results. This may require you executing work, and influencing stakeholders / collaborators to execute on your plans
  • Partner with our Data teams to design metrics and analyses, utilize analytical insights to inform decisions and plans

The skills and qualifications you will need:

  • Bachelor's degree and a demonstrated track record of success with project management and delivery experience in the healthcare industry; or any combination of education and experience that provides equivalent background
  • Knowledge of value-based care or care management industry experience preferred
  • Ability to build trust and cultivate relationships, collaborate at all levels within the organization, and influence diverse team members and business partners toward common goals
  • Strong problem-solving, analytical skills (using tools, such as Amplitude, PowerBI, Tableau) with the ability to synthesize complex information, identify trends, and make date-driven decisions
  • Ability to thrive in a dynamic environment, adapting to real-time changes in project scopes, processes, and business priorities
  • Knowledge of change management / continuous improvement methodologies a plus

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values:

- We care deeply about the people we serve.
- We are better when we work together.
- Humility is a source of our strength.
- We bring joy to our work.
- We deliver on our promises.

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.

Oh, and one more thing ... a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you'd be a great fit, but don't necessarily meet every single requirement on one of our job openings, please still apply. We'd love to consider your application

Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.