Operations Specialist, Scheduling and Cell Logistics
3 weeks ago
Location: FLD Remote/Field
Duration: 12 Months
Comments: Location: Remote/Field
Job Description:
- Standard work schedule will be 12 hours per day, Saturday through Monday, 12 PM ET to 12 AM ET.
- Training: 3-5 months M- F Typical 9/5 Will need to be flexible for the regional trainings with APAC and EU.
- The Global Operations Specialist, Scheduling, and Cell Logistics will be the primary points of contact for
- our manufacturing and logistics partners, both internally and externally over the weekends.
- The specialist will be responsible for monitoring patient treatment schedules for the manufacturing of Client clinical and commercial autologous cellular immunotherapy products. The specialist will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.
- The specialist must maintain strong relationships with both internal and external partners to ensure best-inclass customer service is delivered to our patient treatment centers around the world.
- The primary duty of the Global Operations Specialist, Scheduling and Cell Logistics is to execute day-today operations (>= 95% of time).
- Participation in projects and working groups with growth opportunity.as operations permit, considering performance and alignment with development plan.
- The position is fully remote.
- Remote work must be performed at home with a consistent office.
- setup and internet access, as extensive work at computers and phones is essential to job function.
- Standard work schedule will be 12 hours per day, Saturday through Monday, 12 PM ET to 12 AM ET.
- Holiday on-call support is required as assigned.
- Domestic and international travel is possible but will not exceed 10%.
Education and Experience:
- Bachelor's degree or equivalent work experience
- 3+ years of work experience in scheduling, planning, operations, logistics, and/or supply chain
- Experience working in Salesforce CRM, APEX, Oracle, SAP, and/or other comparable planning/scheduling/execution systems is preferred.
- Experience working in a regulated environment (cGMP/FDA) is preferred.
- Must have strong proficiency with Office 365 software, especially Outlook, Excel, PowerPoint, and Word
Responsibilities:
- Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partners.
- Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics.
- Monitor collection, delivery, transportation, and manufacturing activities.
- Troubleshoot and develop plans of action for issues throughout the patient journey.
- Interact with internal and external stakeholders over the phone and email.
- Ensure a positive end-to-end customer experience.
- Execute urgent escalations and facilitate product returns and product replacements.
- Input and maintain transactional data related to patient schedules within the Client scheduling system.
- Actively participate in tactical and other meetings as assigned.
- Facilitate daily operations activities and meetings including shift turnover on a rotating basis.
- Provide real-time scheduling portal support to external users.
- Monitor and triage requests and issues within the case management system.
- Provide on-call and holiday support as assigned.
Knowledge, Skills, and Abilities:
- Highly self-motivated, self-aware, and professional
- Flexible in responding to quickly changing business needs.
- Exceptional customer service orientation
- Skilled at managing tense situations and de-escalation
- Eager to work with teams from other regions and cultures.
- Strong sense of ownership and accountability
- Able to work independently and in groups.
- Fluent reading, speaking, and writing skills required in English has context menu.
Additional Job Requirements:
- None
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