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Operations Specialist, Scheduling and Cell Logistics

3 months ago

Seattle, Washington, United States Innova Solutions Full time
Innova Solutions is immediately hiring for an Operations Specialist, Scheduling and Cell Logistics Position type: Full-time
Contract Duration: 12

Months Location:

Remote Shifts :: Friday through Sunday, 12 PM ET to 12 AM ET As a Operations Specialist, Scheduling and Cell Logistics , you will: The Global Operations Specialist, Scheduling and Cell Logistics will be the primary points of contact for our manufacturing and logistics partners, both internally and externally over the weekends.

The specialist will be responsible for monitoring patient treatment schedules for the manufacturing of clinical and commercial autologous cellular immunotherapy products.

The specialist will resolve realtime operational issues related to transportation, manufacturing, distribution, and administration.

The specialist must maintain strong relationships with both internal and external partners to ensure best-inclass customer service is delivered to our patient treatment centers around the world.

The primary duty of the Global Operations Specialist, Scheduling and Cell Logistics is to execute day-today operations (>= 95% of time).

Participation in projects and working groups with growth opportunity as operations permit, considering performance and alignment with development plan.
  • The position is fully remote.
Remote work must be performed at home with a consistent office setup and internet access, as extensive work at computers and phones is essential to job function.
  • Standard work schedule will be 12 hours per day, Saturday through Monday, 12 AM ET to 12 PM ET
  • Holiday on call support is required as assigned
  • Domestic and international travel is possible but will not exceed 10%Education and Experience:
  • Bachelor's degree or equivalent work experience
  • 3+ years of work experience in scheduling, planning, operations, logistics, and/or supply chain
  • Experience working in Salesforce CRM, APEX, Oracle, SAP, and/or other comparable planning/scheduling/execution systems is preferred
  • Experience working in a regulated environment (cGMP/FDA) is preferred
  • Must have strong proficiency with Office 365 software, especially Outlook, Excel, PowerPoint, and WordResponsibilities:Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partners.
Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics.
Monitor collection, delivery, transportation, and manufacturing activities.
Troubleshoot and develop plans of action for issues throughout the patient journey.
Interact with internal and external stakeholders over the phone and email.
Ensure a positive end-to-end customer experience.
Execute urgent escalations and facilitate product returns and product replacements.
Input and maintain transactional data related to patient schedules within scheduling system.
Actively participate in tactical and other meetings as assigned.
Facilitate daily operations activities and meetings including shift turnover on rotating basis.
Provide realtime scheduling portal support to external users.
Monitor and triage requests and issues within the case management system.
Provide oncall and holiday support as assigned.

Knowledge, Skills, and Abilities:
Highly selfmotivated, selfaware, and professionalFlexible in responding to quickly changing business needs.
Exceptional customer service orientationSkilled at managing tense situations and deescalationEager to work with teams from other regions and cultures.
Strong sense of ownership and accountabilityAble to work independently and in groups.

PAY RANGE AND BENEFITS:

Pay Range*:
$ $42.00 per hour. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:
Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP)

ABOUT INNOVA SOLUTIONS:

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion.

Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.


Recent Recognitions:
One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)

ClearlyRated Client Diamond Award Winner One of the Largest Certified MBE Companies in the NMSDC Network Advanced Tier Services partner with AWS and Gold with MS Website :
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.