Technical Support Specialist

4 weeks ago


Atlanta, United States Vonage Full time

Objective: To establish a profile for candidates with the personality and experience that will drive Vonage to success; ensuring optimal performance and business stability.VONAGE UNIVERSAL AGENTPosition Scope: The role of the Service Representative Vonage, is to support Vonage Business Cloud users via voice and chat contact channels by understanding the reason for the contact, making a proper use of the tools and following the processes established by Vonage to ensure a proper resolution and customer satisfactionEssential Functions:Handle incoming call or chat activity and process/complete tasks identified in cases received through CRM portal and assigned queuesTriage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customerProvide application support by creating cases, conducting & documenting initial discovery, and escalating when necessaryAdhere to established SLAs, and productivity/performance goalsProvide world class Customer Support by delivering service in accordance with Vonage valuesPerform database searchesGain an understanding of the product line and the role of CSS Corp in supporting VonageRemain empathetic and concerned with resolving the customers issueWork Environment/Physical Demands:Discussing trouble-ticket activity and incidents in face-to-face meetings with team managementTyping incident notes, compiling reports and troubleshooting Help Desk incidents to resolutionHandle a high workload and managing the customer expectationsCandidate details:Minimum Requirements:Education: High school diplomaExperience: 1 -2 years of working in the call center environment or providing technical support in related fieldsEnglish level: Excellent written and verbal communication skills (90% English fluency)Testing: Successfully passing of the technical assessment, the logic exam, typing test, on-site interviews, and drug screeningPreferred Candidates:Agents without certificates in a technical field which has a high demand of employment in the industry (Cisco, Juniper, Linux, Servers, etc)Required Skills:Telephone communication skills: Remain empathetic and courteous while speaking to customers about difficult, time-sensitive issuesExcellent time management skills : Be able to work cases in a timely manner and adhere to break/lunch schedulesGood written communication skills : To be able to document cases accuratelyMultitasking Ability: To work in multiple technical mediums simultaneously while remaining attentive to customer and their concernTyping skills: Type at least 35 WPMCompetences required:Empathy: Vonage call center operator must be able to empathize and connect with the client to put themselves in their place and understand their problem.Communicative capacity : A Vonage call center operator must know how to communicate. Can explain processes that are sometimes complex.Tranquility: The candidate should be a calm person and should remain calm and try to reassure the client. The operator must avoid major conflicts with the client and seek the satisfaction of every customerMultitasking and Time Management capacity : The candidate must be able to perform multiple tasks simultaneously.Problem solving: The candidate must be effective in identifying a problem and possible solutions for that problem#LI-JS3#J-18808-Ljbffr

by Jobble



  • Atlanta, United States Insight Global Full time

    Job Description:Insight Global is seeking a Bilingual IT Support Specialist (Spanish) to assist with the business operations of a leading construction materials supplier in the USA. The candidate is responsible for installing, maintaining, and supporting PCs and printers, troubleshooting data network and VOIP communication issues, tracking break/fix...


  • Atlanta, United States Insight Global Full time

    Job Description:Insight Global is seeking a Bilingual IT Support Specialist (Spanish) to assist with the business operations of a leading construction materials supplier in the USA. The candidate is responsible for installing, maintaining, and supporting PCs and printers, troubleshooting data network and VOIP communication issues, tracking break/fix...


  • Atlanta, United States Ericsson Full time

    Vonage Customer Care Mission: We help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development, communications technology and troubleshooting,...


  • Atlanta, United States Ericsson Full time

    Position Scope: The role of the Service Representative – Vonage, is to support Vonage Business Cloud users via voice and chat contact channels by understanding the reason for the contact, making a proper use of the tools and following the processes established by Vonage to ensure a proper resolution and customer satisfaction  This role will work an...


  • Atlanta, United States Roessel Joy Full time

    Job Description A RoesselJoy client is looking for an IT Support Specialist to join a growing organization located in Atlanta, Georgia. The IT Support Specialist will provide first-level phone and email support on various technical issues involving hardware and software. This IT Support Specialist is the first line of support. It handles initial evaluation,...


  • Atlanta, United States JDM Technical Inc Full time

    Job DescriptionJob DescriptionLooking for a candidate for a Part-Time to Full-Time position with 2 - 5 years experience in Macintosh and Windows Desktop support. Candidate will provide desk side support for Macintosh and Windows computers, Mobile devices and printers for numerous clients in the Atlanta downtown area.Candidate will be expected to:• Have...


  • Atlanta, United States Evident ID Full time

    We are looking for a candidate to join our team as a Product Support Specialist. As a customer-centric organization, our goal is to deliver a world-class customer experience at each stage of the customer journey to increase customer satisfaction, loyalty, and retention. Evident’s Product Support Specialists are responsible for supporting our rapidly...


  • Atlanta, Georgia, United States Evident ID Full time

    We are looking for a candidate to join our team as a Product Support Specialist. As a customer-centric organization, our goal is to deliver a world-class customer experience at each stage of the customer journey to increase customer satisfaction, loyalty, and retention. Evident's Product Support Specialists are responsible for supporting our rapidly growing...


  • Atlanta, United States Sunrise Systems inc Full time

    Job Title: Technical Specialist- Expert Job ID: 24-02321 Location: Remote Duration: 12 Months Contract on W2 This position should have 25+ years of work/manager experience in the IT field, be able to support our legacy FuelTaCS application as well as be able to rewrite the legacy FuelTaCS application in C#. Knowledge, Skills, and Abilities...


  • Atlanta, United States Franklin Fitch Full time

    👨‍💻Position: Technical Audiovisual Support Specialist🌎Location: Atlanta🏛️Industry: Law Firm💼Arrangements: Full-time, permanentThe Technical AV Support Specialist is responsible for supporting the firm’s user community as a member of the Technology Department.Typical support includes end user support and AV equipment with Microsoft...


  • Atlanta, United States Franklin Fitch Full time

    👨‍💻Position: Technical Audiovisual Support Specialist🌎Location: Atlanta🏛️Industry: Law Firm💼Arrangements: Full-time, permanentThe Technical AV Support Specialist is responsible for supporting the firm’s user community as a member of the Technology Department.Typical support includes end user support and AV equipment with Microsoft...


  • Atlanta, United States Evernex Full time

    Technical Support Engineer- Storage expert As part of our strong growth, Evernex is looking for several Expert support engineers for storage technologies, to join our experts’ team in charge of our MVS activity.The Expert Support Engineers are responsible for guaranteeing the highest level of technical expertise required for Evernex's MVS activity.They are...


  • Atlanta, United States Evernex Full time

    Technical Support Engineer- Storage expert As part of our strong growth, Evernex is looking for several Expert support engineers for storage technologies, to join our experts’ team in charge of our MVS activity.The Expert Support Engineers are responsible for guaranteeing the highest level of technical expertise required for Evernex's MVS activity.They are...


  • Atlanta, United States Evernex Full time

    Technical Support Engineer- Storage expert As part of our strong growth, Evernex is looking for several Expert support engineers for storage technologies, to join our experts’ team in charge of our MVS activity.The Expert Support Engineers are responsible for guaranteeing the highest level of technical expertise required for Evernex's MVS activity.They are...

  • Support Specialist

    7 days ago


    Atlanta, United States Saicon Consultants Full time

    **Support Specialist** Location: Atlanta, GA Posted On: 11/16/2021 Requirement Code: 52344 **Requirement Detail** **Required :** * Previous fingerprint processing experience preferred Intermediate Microsoft Office skills * The CHRC Support Specialist will be required to review all applications that come into the CHRC and HR Applications mailboxes for...


  • Atlanta, United States Core Clinical Management LLC Full time

    Job DescriptionJob DescriptionDescription:Core Clinical Partners stands at the forefront of Emergency and Hospital Medicine, delivering unparalleled services through a model that emphasizes patient-centric care and operational excellence. Our corporate values – Genuine, Accountable, Dynamic, Respectful, and Fun – are the pillars that uphold our...


  • Atlanta, United States Goldbelt Full time

    OverviewGoldbelt C6 is focused on research and development, engineering, and logistics services that enhance and enlarge our customers' operations. Our expertise is focused on the integration of C6ISR and scientific, engineering, and technical support for a variety of government partners. We are research and data-driven, with a team of experts ready to...


  • Atlanta, United States Cetechs Full time

    Job DescriptionJob DescriptionBudget Support Specialist Cetechs, a Small Business, is seeking a Budget Support Specialist to join our team ofprofessionals under the leadership of our Program Manager.Duties and ResponsibilitiesCollaborate on developing the planning process for extramural activities.Collect, edit, tabulate, analyze, interpret, and disseminate...


  • Atlanta, United States Tele Specialists Full time

    Job Description Job Description IT Support Specialist I - ** This is an in person / in office position - 2970 Clairmont Road, Brookhaven, GA 30329 ** TeleSpecialists is a national telemedicine company always seeking the right talent to join our team. We provide emergent and routine neurology and psychiatry services in over 300 hospitals across the country...


  • Atlanta, United States Goldbelt Full time

    Overview Goldbelt C6 is focused on research and development, engineering, and logistics services that enhance and enlarge our customers' operations. Our expertise is focused on the integration of C6ISR and scientific, engineering, and technical support for a variety of government partners. We are research and data-driven, with a team of experts ready to...