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Hotel Front Desk Attendant

4 months ago

Glen Mills, United States Residence Inn Philadelphia Glen Mills Full time
Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today

Responsibilities

•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•Field customer complaints when necessary
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Bookkeeping: keep accurate records of all hotel guest account information
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications

•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
•Working knowledge of Microsoft Office and reservation management systems
•Well-versed in taking telephone calls and handling stressful situations
•High school graduate, GED recipient, or equivalent
•1+ year of hotel industry experience or related job preferred