Mortgage Loan Processing Manager; BR 26/Stanford; 4/2/2024

3 weeks ago

Palo Alto, United States Texana Bank Full time

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Mortgage Loan Processing Manager; BR 26/Stanford; 4/2/2024

Mortgage Loan Processing Manager; BR 26/Stanford; 4/2/2024

The Processing Manager is an experienced mortgage professional who can thrive in a fast-paced environment and has the ability to manage all facets of the day-to-day operation of the loan processing functional area; all with a keen discipline for detail. Responsible for ensuring that the processing team achieves monthly production goals Responsible for ensuring that processing staff meet corporate customer service, productivity, attendance, and quality standards Responsible for ensuring that the processing team maintains corporate service level standards related to: initial customer welcome calls, loan file submissions, and loan file resubmissions Regularly provide both positive and negative feedback to direct reports regarding work performance and conduct; this may include both informal coaching and formal corrective action, as necessary to support the creation and maintenance of a high-performing team Participate in the development, documentation, training, and implementation of departmental policies and procedures Provide initial escalation path to processing staff related to the handling of customer service incidents and complaints Responsible for interviewing & hiring new processing staff Responsible for providing other departmental leaders with written feedback for the purpose of improving overall corporate operational efficiency Responsible for forecasting departmental staffing needs based on projected workload Conduct annual performance reviews with direct reports Incumbent will be responsible for meeting Texana Bank’s commitment to compliance Requirements

High School diploma or GED required. Bachelor degree preferred Must have a very strong working knowledge of the mortgage banking industry methods and practices with 5 or more years Processing Manager Experience The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation internally and or externally is an important part of the job. Ability to coach others to perform new tasks beyond their current responsibilities and encouraging others to build continuously on their skills will be key to success for this position Ability to work with cross-functional, multi-cultural teams

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