Customer Service Representative STW

2 months ago

Stillwater, United States Tucci Learning Solutions Full time

Job Location STW - Stillwater - Stillwater, MN Associated Eye Care is currently seeking a Contact Lens Coordinator. This individual is responsible for the administrative segment of AECs contact lens business. The position involves ordering, dispensing and returning contact lenses, collaborating with the business office to correctly bill for services and materials, collecting appropriate payments for services and materials, triaging patients questions and concerns regarding contact lenses and accurately documenting actions in EHR. Candidates must be able to work full-time. * Provide excellent customer service to patients and teammates

* Respond appropriately within scope of knowledge and promptly to patients questions; forward patient questions to the appropriate person if unable to answer

* Accurately document information in accordance with AECs procedures and policies

* Abide by all policies and procedures as outlined in AECs employee handbook

* Coordinate scheduling of specialty lens fittings ensuring that the lens warranty is maintained during entire fitting period

* Communicate with complex contact lens patients prior to exam and obtain medical records of previous ocular and lens history

* Sign patients up for myeyestore when ordering for the first time or possibly at scheduling of the appointment

* Order, receive, dispense and return contact lenses in a timely manner; accurately document all steps in this process

* Advise contact lens technicians and patients of backorders

* Respond to requests from AECs online store, ABB, 1-800-CONTACTS, and others as needed

* Collaborate with contact lens technicians to maintain contact lens trial lens supplies

* Put contact lenses in their appropriate locations upon arrival

* Maintain accurate filing and storage of all invoices

* Manage location and transfer of specialty contact lens sets

* Triage contact lens phone calls; within scope of knowledge help answer the patients questions or forward to the appropriate person

* Verify patients contact lens benefits prior to the exam

* Properly code the patients encounter by linking of diagnoses to contact lens orders and/or services when billing insurance

* Participate in regular team meetings to ensure effective team performance and advance inter-department communications; this may require after hours work

* Must be willing and able to work a variety of hours and work in the various locations as needed. The locations include: Hudson, Hugo, New Richmond, Stillwater, and Woodbury.

* Must present self at the workstation, ready for work, at the scheduled time

* Participates in department and company meetings, as requested

* Performs other duties as assigned

* 1-2 years optician, optometric or ophthalmic practice experience preferred, with basic understanding of contact lenses

* Experience with an EHR system preferred

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