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Sales and Service Representative
2 months ago
Regal Car Sales and Credit is a reputable Buy Here Pay Here Car Dealership with over 30 years of experience in the industry. We pride ourselves on providing a hassle-free, customer-centric experience, and that's where you come in.
Job DescriptionAs a Regal Car Sales and Credit Customer Service Representative, your primary responsibility will be to assist our customers throughout the vehicle selection process. Your key duties will include:
- Building and Maintaining Open, Honest, and Timely Communication with our customers, ensuring their needs are met and expectations are exceeded.
- Demonstrating Excellent Communication Skills to effectively interact with customers via various channels, including in-person, phone, email, and text.
- Assisting Customers with the Application and Qualification Processes, providing guidance and support to ensure a smooth and efficient experience.
- Communicating Vehicle Requirements to customers, ensuring they understand the necessary steps to purchase a vehicle with Regal Car Sales and Credit.
- Maintaining an Active Customer Database within our company-wide CRM software, ensuring accurate and up-to-date customer information.
- Attending to Follow-Ups, Scheduling Customer Appointments, and responding to electronic leads as needed, to ensure seamless customer service.
- Demonstrating Excellent Face-to-Face Communication Skills, providing exceptional customer service and building strong relationships with our customers.
- Maintaining Accurate Paperwork for customers, ensuring all necessary documents are completed and up-to-date.
- Maintaining a Good Driving Record, ensuring a safe and reliable driving history.
- Medical and Health Savings Account with Company Match
- Dental and Vision Plan Options
- 401K Plan with Company Match up to 6%
- Company Paid $10,000 Life Insurance Policy
- AFLAC Supplemental Insurance Options
- Vehicle Purchase Plan
- Tuition Assistance
To be successful in this role, you must have a valid State Driver's License and a good driving record. Additionally, you must be willing to work a 40-hour work-week.
