Senior Customer Success Manager
1 month ago
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
This person will participate as a collaborative member of the Customer Success team and would be responsible for proactive communication with our customers. This includes, facilitating business reviews, annual renewals, and professional service opportunities.The Customer Success Manager functions as our customers' trusted advisor and helps identify opportunities for continued success with MineralTree.The ideal candidate is one who is passionate about solving customer needs, simple and effective communications skills via phone and email, and able to set customer expectations. As the voice of the customer, you will also partner with our service, sales and product teams to share insights and feedback. Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
What Part Will You Play?- Ensure customer retention through proactive customer service and demonstrable value of MineralTree
- Increase company revenue through identifying and developing opportunities to upsell with customers
- Develop and maintain long-term business relationships with clients to drive advocacy
- Collect customer requirements and feedback to relay to the product team
- Work to achieve optimal customer health and log all relevant data points to assist in reporting and forecasting
- Showcase newly released features, maximize the usage of relevant features with customers
- Understand customer and system problems, and provide solutions to the customers
- Support ongoing projects to identify the right tools and processes for customer success as an organization, providing original thought and suggestions
- Support fellow team members to develop and work together to provide the ultimate customer experience
Minimum Qualifications
- Bachelor's Degree
- Relevant Experience or Degree in: Degree in Finance, Marketing, Business, etc.; Combination of relevant training and/ or experience in lieu of degree
- Typically Minimum 10 Years Relevant Exp
- Experience in client facing roles and/or financial industry.
- Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level.
- Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups, both internal and external.
- Supervision - Acts independently to determine methods and procedures on new or special assignments.
- Communication Skills - Oral and written. Ability to develop and conduct presentations.
- Collaboration Skills - Collaborate with internal and external audiences to solve problems.
- Customer Service Skills - Aligns client needs with internal solutions.
The position listed in this requisition is ineligible for the referral bonus award program
This position is eligible to be considered for remote hiring anywhere in the USA
#LI-Remote
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .
TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at or or email at
EOE/Minorities/Females/Vet/Disability
TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics.
We have other current jobs related to this field that you can find below
-
Senior Customer Success Manager
3 weeks ago
Boston, Massachusetts, United States Nexthink Full timeCompany DescriptionNexthink is the global leader in digital employee experience management. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation and employee feedback, Nexthink gives IT teams the insight...
-
Customer Success Manager
1 month ago
Boston, Massachusetts, United States Applied Systems Full timeJob DescriptionTarmika, a division of the worldwide leader in insurance technology, Applied Systems, Inc., is currently searching for a Customer Success Manager who will manage and create strong relationships with insurance agencies that are utilizing the Tarmika rating platform for quoting small commercial businesses. In this role, you will focus on working...
-
Customer Success Manager
1 month ago
Boston, Massachusetts, United States Rapid7 Full timeCustomer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM's mission is...
-
Customer Success Manager
2 weeks ago
Boston, Massachusetts, United States Rapid7 Full timeCustomer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM's mission is...
-
Sr. Customer Success Renewal Manager
4 weeks ago
Boston, Massachusetts, United States Smartsheet Full timeAs Senior Customer Success Renewal Manager, you will support the Customer Success Organization in driving a portfolio of customer renewals for some of our most strategic accounts. The ideal Senior Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while...
-
Customer Success Manager
1 month ago
Boston, Massachusetts, United States LinkSquares Full timeLinkSquares is a fast-growing LegalTech software company, rated as one of "The Best Places to Work in 2023" by the Boston Business Journal and BuiltIn Boston. LinkSquares unlocks the full potential of legal teams at more than 1,000 companies, including Wayfair, TIME, ProPharma, the Boston Celtics, and Commvault with purpose-built, AI-powered technology to...
-
Customer Success Manager
4 days ago
Boston, Massachusetts, United States Biofourmis Full timeBiofourmis brings the right care to every person, no matter where they are. The company's AI-driven solution collects and analyzes patient data in real time and identifies shifts that require proactive interventions. This vital innovation provides people everywhere with connected access to hospital-level services, virtual provider networks for remote care,...
-
Customer Success Manager
1 month ago
Boston, Massachusetts, United States Cognism Full timeCognism is a market leader in international sales intelligence. Access to our premium data, has helped a wide variety of global revenue teams change their approach to prospecting, resulting in predictable and prosperous outcomes. Following multiple successful funding rounds and the acquisition of Mailtastic (2020), an email signature solution provider, and...
-
Customer Success Manager
2 weeks ago
Boston, Massachusetts, United States Improvado Full timeImprovado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate...
-
Customer Success Manager
2 weeks ago
Boston, Massachusetts, United States IBM Full timeIntroductionA Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities - from initial architecture to implementation and deployment. A person who can...
-
Customer Success Manager
1 month ago
Boston, Massachusetts, United States Memfault Full timeAs one of the first members of our customer success team, you will have the unique oppourtunity to shape the go to market strategy, product, and culture at an early stage start up. You will be building relationships with engineering leaders across the industry and enable product development teams to become best-in-class across the industry alongside our...
-
Director of Customer Success
1 month ago
Boston, Massachusetts, United States Nexthink Full timeCompany Description Hi, we are Nexthink, pioneers in the digital employee experience niche. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints to assist IT teams in ensuring a pleasant working environment. With a cloud-native platform, we identify and address issues, automate responses, and aid...
-
Lead Customer Success Manager
1 month ago
Boston, Massachusetts, United States APERIO Full timeAs APERIO continues to grow, we are seeking a Lead Customer Success Manager to join our team and play a crucial role in ensuring our customers achieve their goals while using our products. The Lead Customer Success Manager is part of APERIO's Customers & Product team and reports to the VP of Customers & Product. As Lead Customer Success Manager, you will...
-
Customer Success Manager –
2 weeks ago
Boston, Massachusetts, United States AppLike Group Full timeEvery great app out there deserves to be connected with the right users and the right revenue streams. And adjoe will give this to them. is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners' business to the next level. Our unique ad unit Playtime has made us one of the fastest-growing...
-
Customer Success Onboarding Manager
1 month ago
Boston, Massachusetts, United States LeanIX (a SAP Company) Full timeThe Customer Success Onboarding Manager is a fundamental member of the LeanIX team. This person is to be responsible for the onboarding of accounts new to LeanIX. They will also oversee the planning, organizing, management, and execution of onboarding tasks and ensure our customers have a seamless and successful onboarding experience.WHAT IS WAITING FOR...
-
Customer Success Manager 2024
1 month ago
Boston, Massachusetts, United States Ekotrope Full timeCustomer Success ManagerBOSTON, MA or Remote*Join our small, fast-growing, Boston-based software startup that is helping to fight climate change by improving the energy efficiency of homes across the country. We have had tremendous success with our energy-efficiency solutions in the residential new construction sector, and recently been designated as the...
-
Head of Customer Success Americas
1 month ago
Boston, Massachusetts, United States Pentera Full timeCome Hack With UsJoin us on our mission of protecting organizations against the most advanced attackers in the worldPentera is the leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. As a result, thousands of...
-
Enterprise Customer Success Manager
2 days ago
Boston, Massachusetts, United States Creatio Full timeWe are looking for an Enterprise Customer Success Manager with Financial Services experience, who will be working with the US Market. The role has hybrid working model located in Boston, MA.Responsibilities: Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the US region. Act as a trusted...
-
Enterprise Customer Success Manager
7 days ago
Boston, Massachusetts, United States Blink - The Employee App Full timeNB: This is a East Coast Based Role - so the candidate should be based in the EST timezone, or willing to work flexibly in that timezone. 80%. That's how many workers don't have an office or desk. We interact with them every day: on the bus, in supermarkets, in the hospital. But when it comes to workplace technology, their needs have been largely ignored....
-
Enterprise Customer Success Manager
4 weeks ago
Boston, Massachusetts, United States mabl Full timeThe mabl team is on a mission to build the easiest low-code test automation solution on the market. We're enabling everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines and harness test data to improve product quality by making fast, powerful test automation possible for everyone,...