Loan Servicing Analyst

2 months ago

Chesterfield, United States RGA Reinsurance Company Full time
Position Overview

Service commercial real estate loans which includes accurate accounting and reconciliation of all fees, escrows, taxes, insurance and amortization schedules. Assist in creating and scheduling servicing and management reports. Assist in the development and implementation of policies, procedures, standards and controls related to CML and real estate management to help ensure the company's regulatorycompliance.

Responsibilities

  • Assist with the testing and implementation of software systems and the automated conversion of all third-party servicer data to an in-house loan management system.
  • Create new and refine existing loan servicing procedures and guidelines to ensure accurate documentation for departmental processes.
  • Create and manage all loan servicing files and provide manual input of all property level information and any missing information from the initial data load.
  • Maintain knowledge of lending practices as related to real estate loans.
  • Create, schedule and update all servicing and management reports and amortization schedules on all loans. Prepare monthly accounting reports for investment accounting.
  • Monitor receipt of all monthly principal, interest and escrow payments and issue late payment letters as necessary. Maintain accurate accounting of all required escrows, ensure timely payment of all property taxes or verify tax payments and issue default letters as necessary.
  • Monitor insurance expirations and ensure that property/casualty insurance is in force at all times and issue default letters as necessary.
  • Communicate with borrowers regarding loan related issues including assumptions, transfers, releases, creation of statement of accounts, etc.
  • Prepare and mail 1099s on an annual basis.
  • Monitor all upcoming loan maturities and issue maturity notice letters beginning six months prior to actual maturity date.
  • Prepare and file loan release documentation and loan payoff statements upon request from borrower or at loan maturity.
  • Maintains regular and predictable attendance.
  • Performs other duties as assigned.


Requirements

EDUCATION AND EXPERIENCE
Required:
Bachelor's Degree in Business, Business Administration, Accounting, Finance or equivalent
related work experience
3+ years commercial real estate loan servicing/customer service experience
Preferred:
Insurance, financial and accounting services experience

SKILLS AND ABILITIES

Required:
Intermediate Word, Excel and SQL/Query skills
Advanced knowledge of commercial mortgage loan theory and application
Advanced knowledge of commercial mortgage loan tracking software applications
Advanced skills in customer service
Ability to be flexible when needed, take initiative, and demonstrate accountability
Intermediate oral and written communication skills demonstrating ability to share and impart
knowledge
Ability to quickly adapt to new methods, work under tight deadlines and stressful conditions
Ability to set goals, multitask and prioritize workload
Intermediate investigative, analytical and problem solving skills
Ability to work well within a team environment and participate in department/team projects
Ability to balance detail with department goals/objectives
Intermediate interpersonal skills
Ability to translate business needs and problems into viable/accepted solutions
Ability to foster customer service as needed
Ability to liaise with individuals across a wide variety of operational, functional and technical
disciplines and work well with all levels of management
General business knowledge

Preferred:
Experience with LMS 2000 soft

Company Overview

Reinsurance Group of America, Incorporated (NYSE: RGA) is one of the largest global providers of life reinsurance, with offices around the world. RGA delivers expert solutions in individual life reinsurance, individual living benefits reinsurance, group reinsurance, financial solutions, facultative underwriting, and product development. Our mission is to enhance our clients' prosperity by supporting their financial and risk management capabilities.

The general pay range for this position is $64k-$83k base per year.Base pay varies depending on job-related knowledge, skills, experience and market location.In addition, RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan.RGA also maintains a full range of health, retirement and other employee benefits.

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