National Operations Manager

1 week ago

Richmond, United States FedEx Office Full time

POSITION SUMMARY:
The National Operations Manager is responsible for implementing, managing the communication, and support of any on-site and near-site facilities (possibly multi-site) to ensure contractual obligations of commercial clients are met. This includes the responsibility for providing the client with the highest level of customer service, the implementation of quality control systems to maintain consistent quality excellence, and the development of a positive working relationship with the client to facilitate the achievement of performance and profit objectives. The National Operations Manager is also responsible for bringing strategic insights and tactical expertise to the client to deliver on their goals and objectives. The National Operations Manager includes responsibility for successful execution of administrative tasks, program enhancement and implementation through direct reports to include a program manager and administrative staff.The role will work on-site at the client's office/location(s) on a regular basis. Travel is as needed but forecasted to be approximately 25%.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Through regular site visits, conference calls and team meetings, provide leadership and direction for each manager in the client network to ensure consistent execution against collective (FedEx Office and client) initiatives and standards
  • Ensure execution on monthly expectations and standards, strategies, and action items
  • Expected to stay current on business functions and expected to perform hands-on operations within the sites for the purpose of training, coaching and knowledge checks
  • Must be able to understand, inspect, coach and model existing and new operational processes, technology and behaviors
  • Participate in the complaint review process as primary client point of contact
  • Responsible for communicating the network's compliance related to the terms and conditions outlined in the store's site-specific contract, to include a strict adherence to all host property-specific rules and regulations (where applicable)
  • Provide overall communication for duties associated with client account maintenance, systems, and procedures
  • Monitor and provide feedback on the quality and timeliness of all work produced to ensure compliance at or above the client's expectation
  • Develop implementation plans for operations proposals and building effective client relationships
  • Through strong business acumen and relationship management, must have the ability to influence/impact key business partners, including client business partners, at all levels and lead cross-functional teams to achieve company objectives and drive programs to implementation
  • Prepare data and deliver presentations for the client and FedEx Office senior management. Client presentations include, but are not limited to, Monthly Operations Reviews, Quarterly Business Reviews, and ensuring data and reporting requirements are met within client SLAs.
  • Provide input on the purchase and installation of equipment and machinery required for efficient production operations for the facility and for monitoring inventory levels of supplies and materials; Assure proper operation, maintenance, of all systems
  • Participate in and bring ideas to strategic planning meetings and helping to craft priorities of the operation
  • Identify gaps before they become an issue, seek process improvement, identify, and remedy or identify and escalate to leadership for help clearing impediments or prioritization using the ABLE model
  • Required to conduct audits on client defined cadence and ensure compliance with processes and procedures
  • Monitor, manage and supervision of direct reports to include responsibility for selection, hiring, development and new hire orientation procedures
  • Ensure direct reports are consistently applying FedEx Office policies and procedures
  • Participate in the selection of onsite team members as advisor to District Managers and Store Managers as needed
  • Support disciplinary procedures, as necessary, for on-site team members up to and including termination of employment
  • Monitor Lead Coordinator, Assistant Manager and Store Manager staffing and bench planning in order to achieve and maintain operational standards
  • Training and evaluating the efficiency and productivity of on-site team members by establishing performance metrics and objectives
  • All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • Bachelor's degree or equivalent experience
  • 5+ years of experience supervising 3 or more team members
  • 5+ years of experience leading in a multi-unit work environment or equivalent experience
  • Experience in revenue generation to include the ability to analyze income statements and take appropriate action
  • Excellent time management skills to include prioritization of tasks, communication, execution to meet established deadlines
  • Experience building and collaborating with cross functional partners (Sales, HR, Recruiting, Security, Finance, Technology)
  • Excellent verbal and written communication skills
  • Intermediate to Advanced skills in Microsoft Office tools, including Word, PowerPoint, Outlook and Excel
  • Bachelor's degree in business or equivalent experience
  • Print production experience in a high-volume, deadline-driven environment preferred
  • Account management / customer service experience for large client preferred
  • Periodic travel will be required
ESSENTIAL FUNCTIONS:
  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to work within the appropriate level of independence
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
  • Suggests areas for improvement in internal processes along with possible solutions.
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicanton the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

  • National Operations Manager

    7 days ago

    Richmond, Virginia, United States FedEx Office Full time

    Get to know your new role as a National Operations Manager:The National Operations Manager holds the key responsibility of overseeing and managing the support and communication for various sites to ensure that the contractual obligations of commercial clients are fulfilled. This role focuses on delivering top-tier customer service, implementing quality...

  • Operations Specialist

    2 weeks ago

    Richmond, United States RICHMOND RANGE OPERATIONS LLC Full time

    **Range USA is the leading indoor gun range and retail operator in the nation. We are motivated to provide the easiest and best customer service in the USA. We believe every member of our team contributes to our success and every single customer should have a great experience at our stores and online. Join us as we continue to grow throughout the nation. At...

  • Manager-Asset Management-Operations

    5 days ago

    Richmond, United States National Guard Employment Network Full time

    Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...

  • Operations Manager

    1 week ago

    Richmond, United States PHM Brands Full time

    OPERATIONS MANAGER RESPONSIBILITIES: Manage, grain, milling and production line operations, including food safety, plant quality, customer experience, employee and asset safety, operation efficiencies, plant security, plant environmental, cost savings, budgets, continuous improvement, and drive initiatives and innovation that generate new opportunities....

  • National Account Coordinator

    3 weeks ago

    Richmond, United States Abbott Laboratories Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. **_...

  • National Account Coordinator

    2 weeks ago

    Richmond, United States Abbott Laboratories Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. **_...

  • National Account Coordinator

    3 weeks ago

    Richmond, Virginia, United States Abbott Laboratories Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.National...

  • National Account Coordinator

    1 month ago

    Richmond, Virginia, United States Abbott Laboratories Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.National...

  • National Account Coordinator

    7 days ago

    Richmond, Virginia, United States Abbott Laboratories Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.National...

  • Operations Manager

    4 weeks ago

    Richmond, United States Pacific International Executive Search Full time

    Pacific International has been engaged by a Fortune 200 chemical manufacturing company to bring in an Operations Manager for one of their largest global plants. This critical role will oversee the operations of a key product line, playing a vital part in enhancing the plant's operational strategy and boosting efficiency. The ideal candidate will be a strong...

  • Operations Manager

    4 weeks ago

    Richmond, United States Pacific International Executive Search Full time

    Pacific International has been engaged by a Fortune 200 chemical manufacturing company to bring in an Operations Manager for one of their largest global plants. This critical role will oversee the operations of a key product line, playing a vital part in enhancing the plant's operational strategy and boosting efficiency. The ideal candidate will be a strong...

  • Operations Manager

    3 weeks ago

    Richmond, United States Pacific International Executive Search Full time

    Pacific International has been engaged by a Fortune 200 chemical manufacturing company to bring in an Operations Manager for one of their largest global plants. This critical role will oversee the operations of a key product line, playing a vital part in enhancing the plant's operational strategy and boosting efficiency. The ideal candidate will be a strong...

  • Operations Manager

    3 weeks ago

    Richmond, United States Pacific International Executive Search Full time

    Pacific International has been engaged by a Fortune 200 chemical manufacturing company to bring in an Operations Manager for one of their largest global plants. This critical role will oversee the operations of a key product line, playing a vital part in enhancing the plant's operational strategy and boosting efficiency. The ideal candidate will be a strong...

  • 25S Satellite Communication Systems Operator-Maintainer

    1 week ago

    Richmond, Virginia, United States Army National Guard Full time

    Job Description Communication is a vital part of the military's ability to run successful missions. It's the role of the Satellite Communication Systems Operator-Maintainers to ensure the lines of communication are always open, by installing, operating, and maintaining strategic and tactical multi-channel satellite communications. Duties of the Satellite...

  • National Account Coordinator

    1 month ago

    Richmond, United States Abbott Laboratories Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.National...

  • IT Operations Manager

    4 weeks ago

    Richmond, United States Baskervill Full time

    Baskervill is an award-winning, multi-disciplinary design firm with offices throughout the country and in Gdansk, Poland. Our Richmond office is currently looking for an experienced IT Operations Manager to oversee the day-to-day activities of the IT department. This includes providing technical support, ensuring the reliability and availability of systems,...

  • IT Operations Manager

    3 weeks ago

    Richmond, United States Baskervill Full time

    Baskervill is an award-winning, multi-disciplinary design firm with offices throughout the country and in Gdansk, Poland. Our Richmond office is currently looking for an experienced IT Operations Manager to oversee the day-to-day activities of the IT department. This includes providing technical support, ensuring the reliability and availability of systems,...

  • IRB Operational Manager

    3 weeks ago

    Richmond, United States Commonwealth of Virginia Full time

    Welcome to Virginia Commonwealth University (VCU) ... a world unlike any other! At VCU we combine learning, research, creativity, service and discovery with a commitment to inclusive excellence. Ranked by U.S. News as one of the 30 “most innovative” public universities in the country, VCU is a premier, urban, public research university home to...

  • Operations Manager

    2 weeks ago

    Richmond, United States Hourigan Construction Corp. Full time

    Job DescriptionJob DescriptionDescription:EQUIPPS is looking for an operations Manager to grow with the organization as it becomes the primary rental equipment manager and logistic support provider for Hourigan Construction. This role will be responsible for negotiations with HCC on equipment rentals, company training, and business development with 3rd party...

  • Irb Operational Manager

    1 week ago

    Richmond, United States Virginia Commonwealth University Full time

    **Welcome to Virginia Commonwealth University (VCU)... a world unlike any other!** *** At VCU we combine learning, research, creativity, service and discovery with a commitment to inclusive excellence. Ranked by U.S. News as one of the 30 “most innovative” public universities in the country, VCU is a premier, urban, public research university home to...