Guest Services Ambassador

3 months ago

Columbus, United States Sandpiper Property Management Full time

When you join Sandpiper Hospitality (SH), you will undoubtedly become a part of a team that greets everyone with a warm WELCOME and appreciates your hard work. We have been recognized as one of the fastest growing companies in the Company.

When you join our team, you will be welcomed with these great benefits

Paid Time Off - Our associates work hard and should be rewarded. You will receive paid vacation days and a generous number of paid holidays.

Healthcare - There are a few options, We encourage our associate to select the best option for their lifestyle. SH picks up a generous amount of the cost. We also offer a limited amount of medical coverage for Part Time associates as well.

Room Discounts - Enjoy time away with your friends and family and enjoy the associate room discounts as the market allows in certain cities.

Training - Absolutely we have brand training for each of our brands. Come and join the team.

Incentives - Work hard and we pay with incentives. We have a variety number of incentives. Our associates are generously rewarded for their hard work and contributions to the brand.

Rewardian - We recognize our team with their tenure and delivering outstanding service. Associates are rewarded points for their tenure and extraordinary service delivered to our guests.

People Strategy - We recognize our team with annual surprise packages reinforcing our Company Core Values

The Guest Services Ambassador (GSA) is responsible for assisting the Property Manager with the efficient operation of the property by assuming operational responsibility in the absence of the Property Manager, and providing secondary leadership for staff members.

This role can be full-time performing front and back office duties. This is a FULL TIME MORNING (AM Shift) role.

Guest Relations:
•Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed
•Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible
•Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities
•Take steps to ensure the greatest guest satisfaction possible
•Respond to situations as they arise and manage guest conflict

Operations:
•Inspect studios and public spaces daily according to company and brand standards
•Be able to respond effectively and according to procedure in times of emergency
•Ensure all policies and procedures are accurately followed at all times
•Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events
•Respond to guest service calls efficiently and expediently
•Ensure safety of building and occupants; contacting emergency services/law enforcement when needed
•Document work activity using the appropriate log and according to policy and procedure

Sales & Revenue:
•Executes the lead management process and completes all sales and marketing objectives as established by supervision
•Review Studio Inventory daily to ensure maximization of studio revenue
•Maintain effective sales of ancillary offerings to accommodate guests' needs and maximize revenue
•Follow revenue management guidelines as directed by supervision

Education: •High school diploma or equivalent, or General Education Degree (GED)

Experience: •1 or more years of experience in the hospitality, retail, or food service industries (preferred)

Knowledge: •Basic understanding of several common office/front desk procedures and practices

Skills: •Must be able to read, write, and speak English proficiently
•Intermediate computer operation including but not limited to accessing data from the internet
•Effective communication with staff and guests
•Effective conflict management
•Effective negotiation and sales skills

E.O.E M/F/D/M/V Drug Free Workplace

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