Front Desk Agent

1 week ago

San Francisco, United States The Crescent Hotels Group Full time

Description We are currently looking for an experienced Front Desk Agent for The Marker Hotel in San Francisco. We believe our guests shouldn’t be the only ones wanting to keep on coming back – our team members should also Everyone should leave work feeling great about their day, that’s why we hire exceptional individuals who not only provide extraordinary experiences for our guests but also curate a fun work environment. We support the idea of being an inclusive team, this means every unique team member is an essential part of the hotel’s success— we’re in this together. JOB OVERVIEW: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Crescent and brand high standards of quality. REPORTS TO: Front Office Manager ESSENTIAL JOB FUNCTIONS: Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, and confirming pertinent information including a number of guests and room rate. Promote Crescent and brand marketing programs. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested. Close guest accounts at the time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowances. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. REQUIRED SKILLS AND ABILITIES: Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch in” and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout the front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers, and patrons. PERFORMANCE STANDARDS Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates are of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate. #J-18808-Ljbffr

  • Front Desk Agent

    3 months ago

    San Francisco, United States Infinityhotelsf Full time

    **Job Title:** Front Desk Agent **Job Id:** REF101 **Job Location:** San Francisco, California, USA **Experience:** 1 - 1 Years **Department:** Front Office **Salary:** $17.50/Hourly **Job Description:** *A Front Desk Agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an...

  • Front Desk Agent

    2 months ago

    San Diego, United States Royal Inn of La Jolla Full time

    Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also...

  • Front Desk Agent

    2 months ago

    San Diego, United States Fairmont Full time

    **Front Desk Agent** Fairmont Grand Del Mar Location San Diego, Kalifornien, USA Category Rooms FAIRMONT Posted Date 24/02/2022 **Startdatum :** 21/02/2022 **Front Desk Agent** First impressions are everything! As a Front Desk Agent, you will be the first impression of the guest experience while on property. It is your duty to take care of the guests' needs...

  • Front Desk Agent

    2 months ago

    San Marcos, United States RAR Hotel Management Inc Full time

    Job DescriptionJob DescriptionWe are currently seeking a courteous and highly motivated Front Desk Agent to become a key member of our hotel team. As a Front Desk Agent at the Fairfield by Marriott San Marcos, you will be responsible for providing exceptional customer service to our guests during their stay. Part time 2-3 shifts per week. Must have Holiday...

  • Front Desk Agent

    2 months ago

    San Francisco, United States San Francisco Institute of Esthetics and Cosmetology Full time

    We are looking for personable, caring, and empathetic Front Desk Agents who are interested in career development and advancement. Well-spoken and caretakers of everyone around them, the ideal candidates pride themselves on being stewards of elevated and excellent customer service to guests. We open doors, offer ways to help our guests prioritize regular...

  • Front Desk Agent

    3 months ago

    San Diego, United States IHG Full time

    **Your web browser (Chrome 88) is out of date.** **Front Desk Agent** **Hotel Brand:** InterContinental Hotels **Location:** United States, California, San Diego **Hotel:** InterContinental - San Diego (SANHB) **Job number:** R188746 **Share:** ****Your day to day**** This position will check-in/check-out hotel guests in a timely and professional manner;...

  • Front Desk Agent

    2 weeks ago

    San Diego, United States RAR Hotel Management Inc Full time $20

    Job DescriptionJob Description** 3pm - 11pm shift availability ** Checking people in and out. Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and impact the entire property! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family...

  • Front Desk Agent

    2 months ago

    San Francisco, United States Hotel Adagio, Autograph Collection® Full time

    As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member...

  • Part-time Front Desk Agent

    1 month ago

    San Francisco, United States The Argonaut, a Noble House Hotel Full time

    Job Type Part-time Description WE ARE Housed within Fisherman's Wharf historic Haslett Warehouse building, the Argonaut Hotel merits a term like iconic both for its past and its present. A recipient of the AAA Four Diamond Award for 18 consecutive years, the Argonaut boasts a location just as noteworthy. Guests wake to views of the San Francisco Bay,...

  • Front Desk Agent

    3 weeks ago

    San Marcos, California, United States Fairfield Inn & Suites San Diego NorthSan Marcos Full time

    *Must have weekend availability*Checking people in and out. It's a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and impact the entire property Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a...

  • Front Desk Agent

    1 month ago

    San Marcos, United States Fairfield Inn & Suites San Diego NorthSan Marcos Full time

    *Must have weekend availability*Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and impact the entire property! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a...

  • Front Desk Agent

    3 weeks ago

    San Francisco, California, United States Hotel Adagio, Autograph Collection® Full time

    As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member to...

  • Front Desk Representative

    3 days ago

    San Francisco, California, United States Course Full time

    Job Title: Front Desk AgentJob Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Course. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key Responsibilities:Greet and...

  • Front Desk Agent

    1 month ago

    San Marcos, California, United States Fairfield Inn & Suites San Diego NorthSan Marcos Full time

    *Must have weekend availability*Checking people in and out. It's a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and impact the entire property Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a...

  • Front Office Agents

    3 weeks ago

    San Francisco, United States Warwick Hotel Part time $21 - $22

    Job DescriptionJob DescriptionWarwick San Francisco is looking for dependable individuals to join our team as Front Desk Agent. Front Desk Agents are responsible for supporting our guests before and during their stays, and also act as the first impression and interaction for many of our guests. Some key duties are:Check guests in and out.Answer telephone...

  • Front Desk Representative

    1 week ago

    San Francisco, California, United States Sage Hospitality Group Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hotel Zelos, a leading hospitality company in the industry. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience for all.Key ResponsibilitiesGuest Check-In/Check-Out:...

  • Front Desk Representative

    3 days ago

    San Francisco, California, United States General Hotels Full time

    Job SummaryGeneral Hotels is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience.Key ResponsibilitiesRespond to guest inquiries and requests in a professional and courteous manner.Check-in...

  • Front Desk Agent

    3 months ago

    San Diego, United States InnVentures IVI LP Full time

    **Rule #2** Bring a good attitude to work with you every day and take pride in your work! **OUR STORY:** If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and...

  • Front Desk Operations Manager

    5 days ago

    San Francisco, California, United States Holiday Inn Express - San Fran Union Square Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Holiday Inn Express - San Fran Union Square. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless front desk operations, and leading a diverse team of motivated desk agents.Key...

  • Front Desk Agent

    3 days ago

    San Francisco, United States General Hotels Full time

    Hotel Zetta is seeking a full-time Front Desk Agent to join our team in serving guests with creativity and passion! Work Where You Belong! Hotel Zetta - For the bold and the brave, this creative haven is steeped in a playful, adventurous spirit. One-of-a-kind touches, distinctive design, and dynamic art fill every stay with surprise and delight. As part of...