Fraud Prevention and Detection Specialist

4 days ago

Midvale, United States SoFi Full time
Employee Applicant Privacy Notice

Who we are:

Shape a brighter financial future with us.

Together with our members, we're changing the way people think about and interact with personal finance.

We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role:

We are seeking a talented and self-motivated Fraud Prevention and Detection Specialist to join our SoFi Fraud Operations team. This individual will be responsible for all aspects of reviews as they relate to credit card account openings, fraud referrals, and the review of transactional activity in our, credit card product ; inbound/outbound calls to confirm activity; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives.

What you'll do:
  • Conducts thorough reviews and inquiries on identified and suspicious Member accounts within the specified systems
  • Completes inbound/outbound calls with members, fraudsters, business entities, or other financial institutions and takes appropriate action based on results
  • Analyze and review potentially fraudulent activity, to ensure minimal loss to the organization and SoFi Members
  • Coordinates cross-functional communication, to resolve fraud situations and provides recommendations to resolve fraud
  • Assist in the development, maintenance, and implementation of SoFi and bank regulatory policies/procedures to detect and prevent fraudulent activity
  • Interacts with SoFi members, as needed, who are reporting fraudulent activity
  • Review Member accounts for potential fraudulent activity
  • Compile information from multiple channels and determine which accounts need to be restricted and what departments need to be contacted
  • Enter and maintain accurate case detail notes for all alerts received and report type of fraud on each occurrence
  • Provide escalation and updates to the supervisor regarding alerts worked
  • Respond promptly and exercise exceptional communication skills to optimize each contact with members, partners, and external vendors/banks
  • Ensures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction
  • Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
  • Handle any special projects as assigned by the fraud management team
What you'll need:
  • 1 or more years experience in banking, financial services, and/or other related industries preferred
  • Knowledge of check, ACH, wire, debit/credit card, and other payment channels operating rules preferred
  • Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
  • Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams
  • Ability to use Microsoft Office products.
  • Excellent written and verbal communication skills
  • Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
  • Detail-oriented and process-oriented approach
  • Accepts responsibility, ownership, and accountability for work results
  • Finds a high-volume, dynamic, and team-focused environment engaging
  • Ability to organize and prioritize workload
  • High school diploma or equivalent required
  • Must have the availability to work flexible hours that will include weekends


Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page

Pay range: $19.80 - $30.25

Payment frequency: Hourly

This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above.

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or emailaccommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

  • Digital Banking Operations Specialist

    4 weeks ago

    Midvale, United States BankTalent HQ Full time

    Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the "Best Banks to Work For" and as having a top banking team in its list of "The Most Powerful Women in...

  • Treasury Client Service Specialist-Midvale, UT

    2 weeks ago

    Midvale, Utah, United States Zions Bancorporation Full time

    Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the "Best Banks to Work For" and having a top banking team in its list of "The Most Powerful Women in...

  • Bank Operations Specialist

    2 weeks ago

    Midvale, Utah, United States Zions Bancorporation Full time

    Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide...

  • Office Specialist

    2 weeks ago

    Midvale, United States Unified Police Department Full time

    Job DescriptionJob DescriptionJOB SUMMARY:Front Office Specialist.ESSENTIAL FUNTIONS:Duties include, but are not limited to:Manage daily records tasks including but not limited to daily records log, DUI citation packet distribution, scanning DV documents then attaching to UPD report in RMS, etc.Receptionist/customer service duties including answering phones,...

  • Accounting Specialist I or II

    2 weeks ago

    Midvale, United States Intermountain Healthcare Full time

    Job Description: The Accounting Specialist is responsible for processing source data/documents while performing routine, repetitive, and detail-oriented accounting, payroll, accounts payable, revenue cycle, and reimbursement (hereafter, and collectively referred to as 'accounting') tasks. Under close supervision, this position performs accounting duties and...

  • Personal Banker

    2 days ago

    Midvale, United States Wells Fargo Full time

    **Why Wells Fargo:** Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace...

  • Personal Banker

    2 hours ago

    Midvale, United States Wells Fargo Full time

    **Why Wells Fargo:** Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace...

  • DevSecOps Engineer

    3 weeks ago

    Midvale, United States Berkadia Full time

    Are you looking for an opportunity to make an impact and shape the future of the commercial real estate (CRE) industry? Innovation meets excellence at Berkadia, where we give you the space you need to create and allow your ideas to flourish. We are leading the evolution of CRE, and can't do that without innovators who are driven by curiosity and are willing...

  • Personal Banker

    7 days ago

    MIDVALE, UT, United States WELLS FARGO BANK Full time

    Why Wells Fargo:Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to...