Customer Service Representative

3 months ago

Vancouver, United States Utrust Insurance Agency LLC Full time

U Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 27 states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service. We currently have a thriving office in Vancouver, WA, and are seeking a dedicated and passionate Customer Service Representative to join our team at this location.

Position Overview:

As a Customer Service Representative, you will play a vital role in delivering outstanding service and support to our valued clients. Your exceptional communication skills, attention to detail, and genuine desire to help others will be essential in ensuring our clients' needs are met efficiently and effectively. This position offers the opportunity to work in a dynamic and friendly environment, interacting with clients and colleagues alike.

Responsibilities:

  • Respond promptly to client inquiries and requests received via phone or email.
  • Forward inquiries to the appropriate department when necessary, ensuring timely and accurate resolution.
  • Issue certificates of insurance and verify coverage as needed.
  • Provide accurate information regarding insurance products, coverage options, and policy details.
  • Assist clients with policy renewals, updates, and changes.
  • Process insurance applications, claims, and payments efficiently and accurately.
  • Investigate and resolve customer complaints and concerns with empathy and professionalism.
  • Handle administrative tasks and documentation related to customer interactions.
Requirements:
  • High school diploma or equivalent (Bachelor's degree preferred).
  • Proven customer service experience in a similar role (insurance industry experience is a plus).
  • Excellent communication skills, both verbal and written.
  • Proficiency in Russian or Ukrainian language is required, as this position involves interacting with clients who speak these languages.
  • Strong problem-solving abilities and attention to detail.
  • Familiarity and experience with Zendesk, Office 365, and Insurance CRMs is preferred.
  • Ability to multitask and prioritize tasks effectively.
  • Proficiency in using computer systems and software for data entry and customer interactions.
  • Friendly, positive, and professional demeanor.
Career Growth:

At U Trust Insurance Agency LLC, we believe in nurturing the potential of our employees. This position offers the opportunity for career growth, with potential pathways to managerial roles or becoming a licensed insurance agent. We provide support and resources for your professional development, including corporate education programs from various vendors to help you achieve your career goals.

Schedule:

The work schedule for this position is Monday to Friday, from 7 am to 3 pm, in our Vancouver , WA office.

Benefits:
  • Competitive salary commensurate with experience.
  • Paid time off and holidays.
  • Ongoing training and career development opportunities.

Trial Period:

The selected candidate will undergo a trial period of 2 months. During this time, we will assess your performance and suitability for the role.

How to Apply:

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. While experience with Zendesk, Office 365, and Insurance CRMs is preferred, we are open to reviewing applications from all candidates who believe they have the skills and qualifications for this position.

Please submit your resume and a cover letter detailing your relevant experience for the above mentioned position.

Note: We appreciate all applications, and we will thoroughly review each one to identify the best fit for the position. Only shortlisted candidates will be contacted for further steps in the hiring process.

  • Customer Service Representative

    1 month ago

    Vancouver, United States Unity Electric Service Unity Solar Full time

    Job Title: Customer Service Representative Location: Clark County Full-Time/Part-Time We are a Fast-growing Electrical company, dedicated to providing exceptional service to our clients We are seeking a motivated and detail-oriented Customer Service Representative to join our team. **Job Description:** As a Customer Service Representative, you will be...

  • Customer Service Representative

    2 weeks ago

    Vancouver, United States InterDent Service Corporation Full time

    At Gentle Dental, we value our teammate's smile as much as our patient's smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients' lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing. We focus on a commitment to patient care, operational...

  • Customer Service Representative

    3 days ago

    Vancouver, Washington, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, handling customer inquiries, and resolving any issues that may arise.Key...

  • Customer Service Representative

    1 month ago

    Vancouver, Washington, United States Composites One Full time

    {"title": "Customer Service Representative", "description": "Customer Service RepresentativeAt Composites One, we're committed to delivering exceptional customer service. As a Customer Service Representative, you'll be the primary point of contact for our customers, ensuring their needs are met and exceeded.Key Responsibilities:Confirm weekly customer...

  • Customer Service Representative

    2 weeks ago

    Vancouver, Washington, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer experiences. Your key responsibilities will include:Key Responsibilities:Greet customers and provide a positive, engaging experienceTake customer orders using our technology and Point of Sale SystemEnsure...

  • Customer Service Representative

    4 weeks ago

    Vancouver, Washington, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key...

  • Customer Service Representative

    4 weeks ago

    Vancouver, Washington, United States Lil' Kickers of Vancouver Full time

    Job SummaryAs a Customer Service Representative at Lil' Kickers of Vancouver, you will be the face of our organization, providing exceptional service to our customers. You will be knowledgeable in all aspects of our programs and enjoy interacting with others. Whether it's answering questions, making phone calls, checking in players, booking birthday parties,...

  • Customer Service Representative

    7 days ago

    Vancouver, Washington, United States Spectrum Full time

    Customer Service Representative Job DescriptionAt Spectrum, we're looking for a skilled Customer Service Representative to join our billing team. As a key member of our team, you'll provide top-notch customer service, resolving billing inquiries and addressing customer needs with professionalism and courtesy.Key Responsibilities:Answer inbound phone calls...

  • Customer Service Representative

    3 weeks ago

    Vancouver, Washington, United States Lil' Kickers of Vancouver Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As the face of our organization, you will be responsible for providing exceptional service to our customers, ensuring a positive experience for all who visit our facility.ResponsibilitiesBecome well-versed in all our programs...

  • Customer Service Representative

    1 month ago

    Vancouver, Washington, United States Sea Mar Community Health Centers Full time

    Job Title: Customer Service RepresentativeSea Mar Community Health Centers is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Vancouver, WA.Job Summary:The Customer Service Representative will serve as a primary liaison between clients and our clinic, focusing on alleviating barriers to service and helping...

  • Customer Service Representative

    3 weeks ago

    Vancouver, Washington, United States SeaMar Community Health Centers Full time

    Job Title: Customer Service RepresentativeSea Mar Community Health Centers is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Vancouver, WA.Job Summary:The Customer Service Representative will serve as a primary liaison between clients and our clinic, focusing on alleviating barriers to service and helping...

  • Customer Service Representative

    2 weeks ago

    Vancouver, Washington, United States SPECTRUM Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our billing team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving billing inquiries, and ensuring a positive experience for our customers.Key ResponsibilitiesRespond to inbound...

  • Customer Service Representative

    2 months ago

    Vancouver, United States Fix Network Full time

    For over 75 years Speedy Glass has worked tirelessly to deliver the best service and top-tier products to our customers. As an established industry leader certified by the Auto Glass Safety Council, we proudly serve our community through in-shop and mobile auto glass repairs that are unsurpassed for quality and safety. We pride ourselves on creating a...

  • Customer Service Representative

    4 weeks ago

    Vancouver, United States Fix Network Full time

    For over 75 years Speedy Glass has worked tirelessly to deliver the best service and top-tier products to our customers. As an established industry leader certified by the Auto Glass Safety Council, we proudly serve our community through in-shop and mobile auto glass repairs that are unsurpassed for quality and safety. Speedy Glass prides themselves on...

  • Customer Service Representative

    2 weeks ago

    Vancouver, Washington, United States Spectrum Full time

    About the RoleThis is an exciting opportunity to join Spectrum's billing team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesAnswer inbound phone calls from customers related to billing inquiriesEmpathize with customers...

  • Customer Service Representative

    3 weeks ago

    Vancouver, Washington, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityAbout the Role:We are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide a...

  • Customer Service Representative

    3 weeks ago

    Vancouver, Washington, United States Spectrum Full time

    About the RoleThis position is located in a dynamic call center environment, where you will play a vital role in providing exceptional customer service to our valued clients. As a Customer Service Representative, you will be responsible for handling inbound phone calls, resolving customer inquiries, and providing accurate information about our products and...

  • Customer Service Representative

    3 months ago

    Vancouver, United States D&F Plumbing, Heating and Cooling Full time

    D&F Plumbing, Heating and Cooling in Vancouver, WA is looking for a motivated and trainable team player to join our company as a Customer Service Representative. We are seeking someone with a friendly and pleasant personality who enjoys speaking on the phone, is patient with customers and coworkers, can make some sales, and is confident in stressful...

  • Customer Service Representative

    2 weeks ago

    Vancouver, Washington, United States D&F Plumbing, Heating and Cooling Full time

    About D&F Plumbing, Heating and CoolingWe are a trusted provider of expert plumbing services in the Vancouver area, committed to excellence and customer satisfaction. Our team of talented individuals is the key to our continued success, and we provide them with competitive pay and an excellent work environment.Job SummaryWe are seeking a motivated and...

  • Customer Service Representative

    1 month ago

    Vancouver, Washington, United States SeaMar Community Health Centers Full time

    Job Title: Customer Service RepresentativeSea Mar Community Health Centers is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Vancouver, WA.Job Summary:The Customer Service Representative will serve as a primary liaison between clients and our clinic, focusing on alleviating barriers to service and helping...